簡易檢索 / 詳目顯示

研究生: 布蘭達
BRENDA - T. BERNAL
論文名稱: 建言行為、主管交換關係與投入之關係-主管歸因的調節效果
A study of the relationships among voice behavior, leader-member exchange, and engagement: The moderator role of supervisor attribution
指導教授: 鄭仁偉
Jen-Wei Cheng
口試委員: 葉穎蓉
none
陳崇文
none
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2010
畢業學年度: 98
語文別: 英文
論文頁數: 77
中文關鍵詞: 建言行為主管部屬交換關係投入主管歸因
外文關鍵詞: Voice Behavior, Leader-Member Exchange, Engagement, Supervisor Attribution
相關次數: 點閱:327下載:2
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 在過去建言的文獻上,探討有關員工的建言行為對於工作上的投入鮮少討論此議題,因此本文試圖討論建言行為、主管交換關係、主管歸因以及投入之關係。為了要討論這個研究缺口,作者從社會交換的研究中去提出一個概念性的架構。研究結果提出高品質的主管部屬交換關係在部屬展現正向的態度有關,而且這樣的關係會帶給部屬較高的行為動機去投入在工作上,產生較高的工作績效。有趣的是,本研究對於建言行為有所貢獻在發展主管與部屬的關係上,進而有較高的工作績效。


    Previous studies on voice behavior have been issued in the past but, up until this day, the question whether employees upward voice suggestions would result to engagement at workplace remains unanswered especially the fact that there is an insufficient information regarding the relationships between voice behavior, supervisor attribution motives, LMX quality relationships, and engagement.
    To address this gap, the author examines the importance of voice behavior in an established organization, analyze, and present a framework (voice behavior facilitates high leader-member exchange with the moderator role of supervisor attribution motives, that enables the employee to demonstrate more positive attitude at work) that is based from various streams of social exchange research.
    The findings from this study further prove that high quality LMX relationships play a key role in subordinates’ positive attitude towards work. The higher the quality of the relationships between the leader and the follower, the greater the motivation of the employee to be engaged at work as it manifests better job performance thereby benefiting both the supervisor and the subordinate as well as the entire organization because of the amount and quality of output produced by the subordinate. Interestingly, this paper also makes a valuable contribution to the voice behavior research by recognizing the importance of employee voice behavior that helps in the development of high quality LMX and because of this, employee will demonstrate greater job performance.

    ABSTRACT……………………………………………………………………………...Ⅰ ACKNOWLEDGMENTS……………………………………………………………….Ⅱ LIST OF GRAPHS…………………………………………………………Ⅶ CHAPTER 1 INTRODUCTION1 1.1 Research Background1 1.1.1 Why Voice Behavior Matter?1-2 1.1.2 Does Voice Behavior Facilitate Leader-Member Exchange?2-4 1.1.3 The Moderator Role of Supervisor Attribution: Investigate the moderator role of supervisor attribution motives between voice behavior and LMX quality4-6 1.1.4 The Mediator Mechanism of LMX Quality between Voice Behavior and Engagement 6-9 1.2 Research Question9 1.3 Research Purpose and Contribution10-11 1.4 Research Conceptual Model11-12 1.5 Outline of the Study12-13 Chapter 2 REVIEW OF LITERATURE14 2.1 Definition of Voice Behavior14-15 2.1.1 A Review of Related Studies in Individual Characteristics of Voice Behavior15-17 2.1.2 A Review of Related Studies in the Consequences of Voice Behavior17-20 2.2 Leader-Member Exchange (LMX) Quality Theory20 2.2.1 Definition of LMX20-21 2.2.2 A Review of LMX Quality Related Studies 21-23 2.3 Engagement Theory23 2.3.1 Definition of Engagement23-24 2.3.2 A Review of Engagement Related Studies24-26 2.4 Supervisor-Attribution Motive Theory26 2.4.1 Definition of Supervisor-Attribution Motive26-27 2.5 The Relationship between Voice Behavior and LMX Quality28 2.5.1 Communication Process Approach28-32 2.5.2 Reciprocation Approach32 2.5.3 Valuable Resources Approach32-33 2.6 The Moderation Role of Supervisor-Attribution Motive for Voice Behavior and LMX33 2.6.1 Performance- Enhancement Approach33-34 2.6.2 Impression Management Approach34-35 2.7 The Mediation Role of Leader-Member Exchange Quality35-37 Chapter 3 THEORETICAL RESEARCH MODEL AND PROPOSITIONS38 3.1 Theoretical Research Model38-39 3.2 Variable Definition39 3.2.1. Voice behavior39-40 3.2.2. Leader-member exchange relationship40 3.2.3. Engagement40-41 3.2.4. Supervisor-attribution motive41 3.3. Developing Research Propositions41-43 3.3.1 The Relationship between Voice Behavior and the Quality of LMX43-45 3.3.2 The Moderating Role of Supervisor-Attributed Motives45-46 3.3.3 The Quality of LMX and Engagement46-47 3.3.4 The Mediation Role of LMX between Voice Behavior and Engagement47-48 Chapter 4 DISCUSSION AND CONCLUSION49 4.1 Research Results and Discussion49-50 4.2 Research Conclusion50-51 4.3 Future Research Suggestions51 REFERENCES..………………………………………………………………………52-69

    Allen TD, & Rush MC. (1998). The effects of organizational citizenship behavior on performance judgments: A field study and a laboratory experiment. Journal of Applied Psychology, 83, 247-260.
    Ashford, S.J. Rothbard, N.P., Piderit, S.K., & Dutton, J.E. (1998). Out on a limb: The role of context and impression management in selling gender-equity issues. Administrative Science Quarterly, 43:23-57
    Ashford, S.J., & Black, J.S. (1996). Proactivity during organizational entry: The role of desire for control. Journal of Applied Psychology, 81: 199-214.
    Ashford, S.J., & Cummings, L.L. (1983). Feedback as an individual resource: Personal strategies of creating information. Organizational Behavior and Human Performance, 32: 370-398.
    Ashford, S.J., & Tsui, A.S. (1991). Self-regulation for managerial effectiveness: The role of active feedback seeking. Academy of Management Journal, 34: 251-280.
    Ashford, S.J., Blatt, r., & VandeWalle, D. (2003). Reflections on the looking glass: A review of research on feedback-seeking behavior in organizations. Journal of Management, 29: 773-799.
    Atwater, Leanne & Abraham Carmeli(2009). “Leader-member exchange, feelings of energy, and involvement in creative work.” The Leadership Quarterly. 20: 264 – 275.
    Baard, P. P., Deci, E. L.,&Ryan, R. M. (2004). Intrinsic need satisfaction: A motivational basis of performance and well-being in two work settings. Journal of Applied Social Psychology, 34, 2045–2068.
    Blau, G. J. (1993). Operationalizing direction and level of effort and testing their relationships to individual job performance. Organizational Behavior and Human Decision Processes, 55, 152–170.
    Blau, P. M. (1986/1964). Exchange and power in social life. New York: Academic Press.
    Blau, P.M. (1964) Exchange and Power in Social Life. New York: Wiley.
    Cook, K.S., & Whitmeyer, J.M. (1992). Two approaches to social structure: Exchange theory and network analysis. Annual Review of Sociology, 18, 109-127.
    Crant, J.M. (2000). Proactive behavior in organizations. Journal of Management, 26:435-462.
    Crant, M. J. (2003). Speaking up when encouraged: Predicting voice behavior in a naturally occurring setting. Paper presented at the annual meeting of the Academy of Management, Seattle.
    Cropanzano, R., & Rupp, D. E. (2008). Social exchange theory and organizational justice: Job performance, citizenship behaviors, multiple foci, and a historical integration of two literatures. In S. Gilliland, D. Steiner, & D. Skarlicki (Eds.), Research in social issues in management: Justice, morality, and social responsibility. (pp.63–99). Greenwich, Connecticut: Information Age Publishing.
    Cropanzano, R., Prehar, C. A., & Chen, P. Y. (2002). Using social exchange theory to distinguish procedural from interactional justice. Group and Organizational Management, 27, 324–351.
    Dansereau, F., Graen, G., & Haga, w.J. (1975). A vertical dyad linkage approach to leadership within formal organizations: a longitudinal investigation of the role making process. Organizational Behavior and Human Performance, 13 46-78.
    Deci, E. L., Connell, J. P., & Ryan, R. M. (1989). Self-determination in a work organization. Journal of Applied Psychology, 74, 580–590.
    Deci, E. L., Ryan, R. M., Gagne´, M., Leone, D. R., Usunov, J., & Kornazheva, B. P. (2001). Need satisfaction, motivation, and well-being in the work organizations of a former Eastern Bloc country. Personality and Social Psychology Bulletin, 27, 930–942.
    Deluga, R.J. (1998). Leader-member exchange quality and effectiveness ratings: The role of subordinate-supervisor consciousness similarity. Group and Organization Management, 23, 189-216.
    Depret, E.F., & Fiske, S.T. (1993). Social cognition and power: Some cognitive consequences of social structure as a source of control deprivation. In G. Weary, F. Gleicher, & R. Marsh (Eds.), Control motivation and social cognition: 176-202. New York: Springer Verlag.
    Dienesch, R.M., & Liden, R.C. (1986). Leader-member exchange model of leadership: A critique and further development. Academy of Management Review, 11: 618-634.
    Dubinsky A. and Yammarino F. (1992). Superior-Subordinate Relationships: A multiple levels of Analysis Approach. Journal of Human Relations 45 (6): 575-592.
    Dyne, L.V. and Ang, S. (1998) ‘Organizational Citizenship Behavior of Contingent Workers in Singapore’, Academy of Management Journal, 41(6): 692-703.
    Eastman, K. K. (1994). In the eyes of the beholder: An attributional approach to ingratiation and organizational citizenship behavior. Academy of Management Journal, 37, 1379-1391.
    Engle E and Lord R (1997). Implicit theories, self-schemas, and leader-member exchange, Academy of Management 40 (4): 988-1010.
    Epitropaki O. and Martin R. (1999). The impact of relational demography on the quality of leader-member exchanges and employee’s work attitudes and well-being. Journal of Occupational and Psychology, 72:237-240.
    Farrell, Dan (1983). ‘’Exit, voice, loyalty, and neglect as responses to job dissatisfaction: A multidimensional scaling study.’’ Academy of Management Journal, 26: 596-607.
    French, J. R.P., & Raven, B. (1959). The bases of social power. In D.P. Cartwright (Ed.), Studies in social power; 150-167. Ann Arbor: University of Michigan.
    Gardner, D. G., Dunham, R. B., Cummings, L. L., & Pierce, J. L. (1989). Focus of attention at work: Construct definition and empirical validation. Journal of Occupational Psychology, 62, 61–77.
    Gerstner, C.R., & Day, D.V. (1997). Meta-analytic review of leader-member exchange theory: Correlates and construct issues. Journal of Applied Psychology, 82:827-844.
    Glauser, M. J.(1984). Upward information flow in organizations: review and conceptual analysis. Human Relations, 37, 613-643.
    Gouldner, A.W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 25, 161-178.
    Graen, G. (1989). Unwritten rules for your career: 15 secrets for fast-track success. New York: John Wiley & Sons.
    Graen, G..B., & Cashman, J.F. (1975). A role making model in formal organizations: A developmental approach. In J.G. Hunt & L.L. Larson (Eds.), Leadership frontiers. Kent, OH: Kent State Press.
    Graen, G.B. (2003). Role making onto the starting work team using LMX leadership: Diversity as an asset. In G.B. Graen (Ed.), LMX leadership: The series (Vol. 1, pp. 1-28). Greenwich, CT: Information Age Publishing
    Graen, G.B. Wakabayashi, M., Graen, M.R., & Graen, M.G. (1990). International generalizability of American hypothesis about Japanese management progress: A strong inference investigation. Leadership Quarterly, 1: 1-23.
    Graen, G.B., & Scandura, T.A. (1987). Toward a psychology of dyadic organizing. In L.L Cummings & B.M. Staw (Eds.), Research in organizational behavior: 175-208. Greenwhich, CT: JAI Press.

    Graen, G.B., & Uhl-Bien, M. (1995). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. Leadership Quarterly, 6: 219-247.
    Graen, G.B., Novak, M.A., & Sommerkamp, P. (1982). The effects of leader-member exchange and job design on productivity and satisfaction: Testing a dual attachment model. Organizational Behavior and Human Performance, 30, 109-131.
    Gray J. and Laidlaw H. (2002) Part-time employment and communication satisfaction in an Australian retail organization. Employee Relation 24 (1/2): 211-218.
    Green, S.G., & Mitchell, T.R. (1979). Attributional process of leaders in leader-member interactions. Organizational Behavior and Human Perforamance, 23: 429-458.
    Hirschman, A.O. (1970). Exit, voice, and loyalty: Responses to decline in firms, organizations, and states. Cambridge, MA: Harvard University Press.
    Hofmann, D.A., Morgeson, F.P., & Gerras, S.J. (2003). Climate as a moderator of the relationship between leader-member exchange and content specific citizenship: Safety climate as an exemplar. Journal of Applied Psychology, 88, 170-178.
    Howell, J.M., & Shamir, B. (2005). The role of followers in the charismatic leadership process: Relationships and their consequences. Academy of Management Review, 30, 96-112.
    Hunt O., Tourish D., and Margie O. (2002) ‘’The communication experiences of education managers: identifying strengths, weaknesses and critical incidents’ The International Journal of Education Management 14(3): 120-29.
    Ilies,R., Nahrgang, J.D., & Morgeson, F.P. (2007). Leader-member exchange and citizenship behaviors: A meta-analysis. Journal of applied Psychology, 92, 269-277.
    Janssen, O., & Van Yperen, N.W. (2004). Employees’ goal orientations, the quality of leader-member exchange, and the outcomes of job performance and job satisfaction. Academy of Management Journal, 47: 368-384.
    Kacmar, K.M., Witt, L.A., Zivnuska, S., & Gully, S.M.(2003). The interactive effect of leader-member exchange and communication frequency on performance ratings. Journal of Applied Psychology, 88: 764-772.
    Kahn, W.A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33, 692-724.
    Katz, D., & Kahn, R.L.(1978) The social psychology of organizations. New York: John Wiley and Sons.
    Kelley, H.H. (1967). Attribution theory in social psychology. In D. Levine (Ed.), Nebraska symposium on motivation: 192-238. Limcoln: Univeristy of Nebraska Press.
    Kowalski, R.M. (1996). Complaints and complaining: Functions, antecedents, and consequences. Psychological Bulletin, 119, 179-196.
    Lambert, S.J. (2000) ‘Added benefits: The Link between Work-Life Benefits and Organizational Citizenship Behavior’, Academy of Management Journal, 43(5): 801-15.
    Lavelle, J. J., Brockner, J., Konovsky, M. A., Price, K. H., Henley, A. B., Taneja, A., et al. (2009). Commitment, procedural fairness, and organizational citizenship behavior: A multifoci analysis. Journal of Organizational Behavior, 30, 337–357.
    Lavelle, J. J., McMahan, G. C., & Harris, C. M. (in press). Fairness in human resource management, social exchange relationships, and citizenship behaviors: Testing linkages of the target similarity model among nurses in the United States. International Journal of Human Resource Management.
    Lavelle, J. J., Rupp, D. E., & Brockner, J. (2007). Taking a multifoci approach to the study of justice, social exchange, and citizenship behavior: The target similarity model. Journal of Management, 33, 841–866.
    LePine, J.A., & Van Dyne, L. (2001). Voice and cooperative behavior as contrasting forms of contextual performance: Evidence of differential relationships with Big Five personality characteristics and cognitive ability. Journal of Applied Psychology, 86: 326-336.
    Lewis L. (2000) Communicating Change: Four Cases of Quality Programs. Journal of Business Communication 37 (2): 128-155.
    Liden, R.C., & Mitchell, T.R. (1989). Ingratiation in the development of leader-member exchanges. In R.A. Giacolone & P. Rosenfeld (Eds.), Impression management in the organization (pp. 343-361). Hillsdale: NJ: Lawrence Erlbaum.
    Liden, R.C., Sparrowe, R.T., & Wayne, S.J. (1997). Leader-member exchange theory: the past and potential for the future. In G.R. Ferris & K.M. Rowland (Eds.), Research in personnel and human resources management, Vol. 15 (pp. 47-199). Greenwich, CT: JAI Press.
    Likert, R. (1961).New patterns of management. New York: McGraw-Hill.
    Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, M. S. (2000). Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships. Academy of Management Journal, 43, 738–748.
    Mayer RC, Davis JH, Schoorman FD. (1995). An integrative model of organizational trust. Academy of Management Review, 20, 709-734.
    McGreggor, D. (1960).The human side of enterprise. New York: McGraw-Hill.
    McNeely, B.L., & Meglino, B.M. (1994). The role of dispositional and situational antecedents in prosocial organizational behavior. An examination of the intended beneficiaries of prosocial behavior. Journal of Applied Psychology, 79, 836-844.
    Miceli, M.P., & Near, J.P. (1992). Blowing the whistle: The organizational and legal implications for companies and employees. New York: Lexington Books.
    Miller, J.G. (1971). The nature of living systems. Behavioral Science, 16, 278-301.
    Milliken, F.J., Morrison, E.W., & Hewlin, P.F. (2003). An exploratory study of employee silence: Issues that employees don’t communicate upward and why. Journal of Management Studies, 40: 1453-1476.
    Morrison E.W., Phelps C. (1999). Taking charge: Extra-role efforts to initiate workplace change. Academy of Management Journal, 42, 403-419.
    Morrison EW, Milliken FJ. (2000). Organizational silence: A barrier to change and development in apluralistic world. Academy of Management Review, 25, 706-725.
    Morrison, E. W. (1993). Newcomer information seeking: Exploring types, modes, sources, and outcomes. Academy of Management Journal, 36: 557-589.
    Morrison, E.W., & Bies, R.J. (1991). Impression management in the feedback-seeking process: A literature and research agenda. Academy of Management Review, 16:522-541.
    Motowidlo, S.J., & Van Scotter, J.R. (1994). Evidence that task performance should be distinguished from contextual performance. Journal of Applied Psychology, 79:475-480.
    Mueller B and Lee J (2002). Leader-member exchange and organizational communication satisfaction in multiple contexts. Journal of Business Communication 39 (2): 220-244.
    Near, J.P., & Miceli, J.P. (1987). Whistle-blowers in organizations: Dissidents or reformers? In L.L.Cummings & B.M. Staw (Eds.), research in organizational behavior (Vol. 9, pp. 321-368). Greenwich, CT. JAI Press.
    Pettit, J., Goris, J. & Vaught, B. (1997). ‘An examination of organisational communication as a moderator of the relationship between job performance and job satisfaction’, Journal of Business Communication, vol. 34 (1), pp. 81-98.
    Petty, M.; McGee, G. and Cavender, J. (1998). A meta-Analysis of the Relationships between Individual Performance. Academy of Management Review 9 (4): 712-21.

    Pierro, A., Kruglanski, A. W., & Higgins, E. T. (2006). Progress takes work: Effects of the locomotion dimension on job involvement, effort investment, and job performance in organizations. Journal of Applied Social Psychology, 36, 1723–1743.
    Richmond V. and McCroskey J. (2000). The impact of supervisor and subordinate immediacy on relational organizational outcomes. Communication Monographs 67 (1).
    Rothbard, N.P. (2001). Enriching or depleting? The dynamics of engagement in work and family roles. Administrative Science Quarterly, 46, 655-684.
    Rothwell W. and Scedl H. (1992). The ASTD Reference Guide to Professional Human Resource Development Roles and Competencies (2nd edn.) (Vol. 1) Amherst, MA: HRD Press.
    Rusbult, C.E., Farrell, D., Rogers, G. & Mainous, A.G. (1988). Impact of exchange variables on exit voice, loyalty, and neglect: An integrative model of responses to declining job satisfaction. Academy of Management Journal, 31: 599-627.
    Scandura, T.A. & Schriesheim, C.A. (1994). Leader-member exchange and supervisor career mentoring as complementary concepts in leadership research. Academy of Management Journal, 37, 1588-1602.
    Scandura, T.A. (1999). Rethinking leader-member exchange: an organizational justice perspective. Leadership Quarterly, 10, 25-34.
    Schaufeli, W., Salanova, M., Gonzalez-Roma V. & Baker, A.B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3, 71-92.
    Schriesheim, C.A., Neider, L.L., Scandura, T.A., & Tepper, B.J. (1992). Development and preliminary validation of a new scale (LMX-6) to measure leader-member exchange in organizations. Educational and Psychological Measurement, 52: 135-147.
    Seibert SE, Kraimer ML, Crant JM. (2001). What do proactive people do? A longitudinal model linking proactive personality and career success. Personnel Psychology, 54, 845-874.
    Senge, P.M. (1990). The fifth discipline: The art and practice of the learning organization. New York: Doubleday.
    Settoon, R., Bennett, N., & Liden, R. (1996). Social exchange in organizations: Perceived organizational support, leader-member exchange, and employee reciprocity. Journal of Applied psychology, 81(3), 219-227.
    Smidts, A., Pruyn, A., and van Riel C. (2001). The impact of employee communication and perceived external prestige on organization identification. Academy of Management Journal 44 (5): 1051-62
    Smith, C.A., Organ, D.W., & Near, J.P. (1983). Organizational citizenship bevior: Its nature and antecedents. Journal of Applied Psychology, 68:653-663.
    Sparrowe, R., & Liden, R. (1997). Process and structure in leader-member exchange. Academy of Management Review, 22 (2), 522-552.
    Stamper, C. and L. Van Dyne. (2001). ‘’Work Status and Organizational Behavior: A Field Study of Restaurant Employees.’’ Journal of Organizational Behavior 22: 517-536.
    Thompson JA. (2005). Proactive personality and job performance: A social capital perspective. Journal of Applied Psychology, 90, 1011-1017.
    Thompson, J.A. (2003. ‘’Proactive Personality and Job Performance: A Social Capital Perspective.’’ Paper presented at the 2003 Annual Meeting of the Academy Management, Seattle, Washington (paper available upon request)
    Van Dyne, L. and J.A. LePine. (1998). ‘’Helping and Voice Extra-role Behaviors: Evidence of Construct and Predictive Validity.’’ Academy of Management Journal 41:108-119.
    Van Dyne, L., Cummings, L.L., & McLean Parks, J. (1995). Extra-role behaviors: In pursuit of construct and definitional clarity. In L.L. Cummings & B.M. Staw (Eds.), research in organizational behavior, vol. 17:215-285. Greenwich, CT: JAI Press.
    Van Dyne, L., S. Ang and I.C. Botero. (2003). ‘’Conceptualizing Employee Silence and Employee Voice as Multi-dimensional Constructs.’’ Journal of Management Studies 40:1359-1392.
    Van Scotter J, Motowidlo SJ, Cross TC. (2000). Effects of task performance and contextual performance on systematic rewards. Journal of Applied Psychology, 85, 526-535.
    Van Scotter, J.R., & Motowidlo, S.J. (1996). Interpersonal facilitation and job dedication as separate facets of contextual performance. Journal of Applied Psychology, 81, 525-531.
    Vasudevan, D. (1993). Developing a model for predicting the career intentions of undergraduate engineering students. Unpublished doctoral dissertation, Department of Management, University of Cincinnati.
    Wayne, S. J. & Graen, S.A. (1993). The effects of leader-member exchange on employee citizenship and impression management behavior. Human Relations, 46: 1431-1440.
    Wayne, S.J., Shore, L.M., & Liden, R.C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management Journal, 40: 82-111.
    Westphal, J.D. and Zajac, E.J. (1997) ‘Detections from the Inner Circle: Social Exchange, reciprocity aand the Diffusion of Board Independence in US Corporations’, Administrative Science Quarterly, 42(1): 281-5.
    Whitener, E.M., Brodt, S.E., Korsgaard, M.A. and Werner, J.M. (1998) ‘Managers as Initiators of Trust: An Exchange Relationship Framework for Understanding managerial Trustworthy Behavior’, Academy of Management Review, 23 (3):513-30.
    Withey, M.J., & Cooper, W.H. (1989). Predicting exit, voice, loyalty, and neglect. Administrative Science Quarterly, 34: 521-539.
    Wood J. (1999). Establishing internal communication channels that work. Journal of Higher education Policy and Management 21 November: 135-147.
    Yrie A., Hartman, S., and Galle, W. (2003). Examining communication style and leader-member exchange: considerations and concerns for managers. International Journal of Management 20 (1): 92-100.

    Yukl G. and Fu P. (1999). Determinants of delegation and determination. Journal of Organizational Behavior 20 (2): 219-232.
    Zhou, J. and J.M. George. (2001). When job dissatisfaction leads to creativity: Encouraging the expression of voice.’’ Journal of Applied Psychology 44: 682-696.

    無法下載圖示 全文公開日期 2015/07/08 (校內網路)
    全文公開日期 本全文未授權公開 (校外網路)
    全文公開日期 本全文未授權公開 (國家圖書館:臺灣博碩士論文系統)
    QR CODE