本研究欲探討領導者-成員交換關係(LMX)影響工作干擾家庭(WFC)之途徑。因此，藉由LMX的作為調節變數，探討對WFC與其前因變數-工作負擔、其後果變數-情緒耗竭之影響。主要研究目的有兩項：（一）探討LMX對於WFC之影響。（二）探討LMX如何調節WFC、工作負擔與情緒耗竭的中介關係。
　　本研究採用問卷調查的方式，共蒐集321份有效問卷，樣本發放對象為正職工作者。經實證研究結果發現，WFC(行為)、WFC(時間)會部分中介工作負擔與情緒耗竭之關係。此外，LMX會調節WFC(行為)與情緒耗竭的關係。研究結果有助於組織了解，管理者僅能藉由LMX充實成員的心理資源，而員工的外在資源仍需要組織協助提供。本研究在最後並提出研究限制與未來建議，提供後續研究者有進一步探討的方向。

The aim of this study is to explore the way that how LMX influences WFC. In this study, we set LMX as a moderator to examine the relationships among workload, WFC and burnout. And there are two main aspects in this study: (1) Examine the relationship between LMX and WFC. (2) Examine the moderating effect of LMX between WFC, workload and turnout.
This study conduct questionnaire survey to collect data, and 321 valid questionnaires were collected from official employees. The result revealed that WFC (behavior) and WFC(time) partially mediates the relationship between workload and burnout. Also, LMX would moderate the relationship between WFC (behavior) and burnout. These outcomes show that managers could only enrich employees’ mental resources by LMX; however, employees’ external resources still need to be supported by the organization. At the end of, the managerial implications of the study would be discussed, and the suggestions for the future studies would also be provided.

參考文獻
中文部分

毛筱艷，梁應平（2003）。文化對於基層員工工作負荷過重、角色衝突、角色模糊與工作倦怠之影響研究。文大商管學報。8(1)。55-78

何信助（1999）。國民中學教師工作倦怠與學校組織氣氛關係之探討。科技學刊。

宋巍巍（2010）。情緒勞動理論視角下的高校圖書館人力資源管理策略。圖書館建設。2。78-79

張松山， 王嬋媚， 許昌隆， 莊順天 （2009）。面對高中職轉型教師角色壓力, 社會支持與工作倦怠關聯性之研究（未出版博士論文）。國立中山大學人力資源管理研究所，高雄市

崔來意（2000）。高科技公司女性專業人員工作-家庭衝突, 工作倦怠及離職意願關係之研究（未出版博士論文）。國立中山大學人力資源管理研究所，高雄市

陳俊仁(2013) 。領導者-成員交換關係與職家衝突關係之研究-以雙面刃的角度探討工作負擔之中介效果 （未出版博士論文）。國立台灣科技大學企業管理研究所，台北市

陳嵩，李佩芬，陳光偉（2008）。上司家長式領導對銷售人員目標取向及績效之影響－以銀行理財專員為例。企業管理學報。1-46

英文部分

Allen, T. D., Herst, D. E. L., Bruck, C. S., & Sutton, M. (2000). Consequences associated with work-to-family conflict; A review and agenda for future research. Journal of Occupational and Health Psychology, 5(2), 278-308

Angelo, J. K., & Robert, P. V. (1994). Influences on the quality of supervisor–subordinate relations: The role of time-pressure, organizational commitment, and locus of control. Journal of Organizational Behavior, 15(1), 75-81.
Bauer, T. N., & Green, S. G. (1996). Development of leader-member exchange: A longitudinal test. Academy of Management Journal, 39(6), 1538-1567.

Beehr, T. A., Glazer, S., Nielson, N. L., & Farmer, S. J. (2000). Work and nonwork predictors of employees’ retirement ages. Journal of Vocational Behavior, 57, 206–25.

Bollin, G. G. (1993). An investigation of job stability and job satisfaction among family day care providers. Early Childhood Research Quarterly, 8(2), 207-220.

Boyar, S. L., Maertz Jr, C. P., & Pearson, A. W. (2003). Work-Family Conflict: A Model Of Linkages Between Work And Family Domain Variables And Turnover Intentions. Journal of Managerial Issues, 15(2), 175-190.

Burke, R. J. (1988). Some antecedents and consequences of work-family conflict. Journal of Social Behavior & Personality, 3(4), 287-302.

Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98(2), 310-357.

Cordes, C. L., & Dougherty, T. W. (1993). A review and an integration of research on job burnout. Academy of Management Journal, 18(4), 621-656.

Dansereau, F., Graen, G. B., & Haga, W. J. (1975). A vertical dyad linkage approach to leadership in formal organizations. Organizational Behavior and Human Performance, 13, 46-78.

Dansereau, F., Graen, G., & Haga, W. J. (2011). A vertical dyad linkage approach to leadership within formal organizations : A longitudinal investigation of the role making process. Organizational Behavior and Human Performance, 13(1), 46-78.

Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout.Journal of Applied Psychology,86(3), 499-512.

Dienesch, R. M., & Liden, R. C. (1986). Leader-Member Exchange Model of Leadership: A Critique and Further Development. Academy of Management Review, 11(3), 618-634.

Dulebohn, J. H., Bommer, W. H., Liden, R. C., Brouer, R. L., & Ferris, G. R. (2011). A Meta-Analysis of Antecedents and Consequences of Leader-Member Exchange: Integrating the Past with an Eye toward the Future. Journal of Management

Ericka R. L., & Kacmar K. M. (2012). Leader-Member Exchange and Stress: The Mediating Role of Job Involvement and Role Conflict. Journal of Behavioral & Applied Management, 14(1), 39-52.

Eugenia, L., & Fuenzalida, C. (2007). Effect of workload history on task performance. The Journal of the Human Factors and Ergonomics Society, 47(2), 277-291.

Fernando, B., & Lee, E. P. (1979). Professional Lives Versus Private Lives--Shifting Patterns of Managerial Commitment, 7(4),3.

Frone, R. M., Russell, M., & Cooper, M. L. (1992). Antecedents and outcomes of work-family conflict: Testing a model of the work-family interface. Journal of Applied Psychology, 77(1), 65-78.

Glaser, D. N., Tatum, B. C., Nebeker, D. M., & Sorenson R. C. (1999). Workload and social support: Effects on performance and stress. Human Performance, 3, 155-176.

Gupta, A., Li, H., & Sharda, H. (2013). Should I send this message? Understanding the impact of interruptions, social hierarchy and perceived task complexity on user performance and perceived workload. Decision Support Systems, 55(1), 135-145.

Gaines, J., & Jermier, J. M. (1983). Emotional exhaustion in a high stress organization. Academy of Management Journal, 26(4), 567-586.

Carlson, D. S., Kacmar, K. M., & Williams, L. J. (2000). Construction and initial validation of a multidimensional measure of work–family conflict. Journal of Vocational Behavior, 56, 249–276.

Gerstner, C. R., & Day, D. V. (1991). Meta-Analytic review of leader–member exchange theory: Correlates and construct issues. Journal of Applied Psychology, 82(6), 827-844.

Gouldner, W. A. (1960). The Norm of Reciprocity: A Preliminary Statement. American Sociological Review, 25(2), 161-178.
Graen, G. B., & Scandura, T. A. (1987). Toward a psychology of dyadic organizing. Research in Organizational Behavior, 9, 175-208.

Graen, G. B., & Uhl-Bien, M. (1992). Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective. The Leadership Quarterly, 6(2), 219-247.

Greenhaus, J. H., & Beutell, N.J. (1985). Sources of conflict between work and family roles. Academy of Management review, 10(1), 76-88.

Greenhaus, J. H., & Parasuraman, S. (1999). Research on work, family, and gender: Current status and future directions. Handbook of Gender and Work, 391-412.

Gryna, F. M. (2004).Work overload!: Redesigning jobs to minimize stress and burnout. ASQ Quality Press

Grzywacz, J. G., & Nadine F. M. (2000). Reconceptualizing the work–family interface: An ecological perspective on the correlates of positive and negative spillover between work and family. Journal of Occupational Health Psychology, 51(1), 111-126.

Gutek B.A., & Searle S.(1991) Rational versus gender role explanations for work-family conflict, Journal of Applied Psychology, 76(4), 560-568.

Hart, S. G., & Wickens, C. D. (1990). Workload assessment and prediction. Springer

Heijstra, T. R., & Rafnsdottir, G. L. (2010). The Internet and academics' workload and work–family balance. The Internet and Higher Education, 13(3), 158-163.

Higgins, C. A., Duxbury, L. E., & Irving, R. H. (1992). Work-family conflict in the dual-career family. Organizational Behavior and Human Decision Processes, 51(1), 51-75.

Hsiung, H. H., & Tsai, W. C. (2009). Job definition discrepancy between supervisors and subordinates: The antecedent role of LMX and outcomes. Journal of Occupational and Organizational Psychology, 82(1), 89-112.

Ilies, R., Nahrgang, J. D., & Morgeson, F. P. (2007). Leader-member exchange and citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 92(1), 269-277.

Jeffrey H. G., & Nicholas J. B. (1985) Sources of Conflict Between Work and Family Roles. Academy of Management Review, 10(1), 76-88.

Karatepe, O. M., & Uludag, O. (2008). Supervisor Support, Work-Family Conflict, and Satisfaction Outcomes: An Empirical Study in the Hotel Industry. Journal of Human Resources in Hospitality & Tourism, 7(2), 115-134.

Kirmeyer, K. L., & Dougherty, T. W. (1988). Work load, tension, and coping: Moderating effects of supervisor support. Personal Psychology, 41, 125-139

Liden, R. C., & Maslyn, J. M. (1998). Multidimensionafity of Leader-Member Exchange: An Empirical Assessment through Scale Development. Journal of Management, 24(1), 43-72.

Maslach, C., & Jackson, S.E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99-113.

Maslach, C., & Goldberg, J. (1998). Prevention of burnout: New perspectives. Applied and Preventive Psychology, 7(1), 63-74.

Mesmer-Magnus, J. R., & DeChurch, L. A. (2011). Dissonance matters : Meta-analytic examination of the antecedents and consequences of emotional labor. Academy of Management Journal , 96(1), 1-6.

Morgeson, F. P., & Humphrey, S. E. (2006). Developing and validating a comprehensive measure for assessing job design and the nature of work. Journal of Applied Psychology, 91(6), 1321-1339.

Netemeyer, R. G., Boles, J. S., & McMurrian, R. (1996). Development and validation of work–family conflict and family–work conflict scales. Journal of Applied Psychology, 81(4), 400-410.

Nixon, A. E., Yang, L. Q., Spector, P. E., & Zhang, X. (2011). Emotional labor in China: do perceived organizational support and gender moderate the process? Stress and Health, 27(4), 289-305.

O'Driscoll, M. P., Ilgen, D. R., & Hildreth, K. (1992). Time devoted to job and off-job activities, interrole conflict, and affective experiences. Journal of Applied Psychology, 77(3), 272-279.

Pleck, J. H., Staines, G. L., & Lang, L. (1980). Conflicts between Work and Family Life. HeinOnline, 29.

Parasuraman, S., Purohit, Y. S., Godshalk, V. M., & Beutellb, N. J. (1996). Work and family variables, entrepreneurial career success, and psychological well-being. Journal of Vocational Behavior, 48(3), 275-300.

Pines, A., & Aronson, E. (1988). Career burnout: Causes and cures. Organizational Behavior and Human Decision Processes.

Posig, M., & Kickul, J. (2004). Work-role expectations and work family conflict: gender differences in emotional exhaustion. Women In Management Review, 19(7), 373-386

Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organization: the contribution of perceived organizational support. Journal of Applied Psychology, 86(5), 825-836.

Ryan, A. M., & Kossek, E. E. (2008). Work-life policy implementation: Breaking down or creating barriers to inclusiveness? Human Resource Management, 47(2), 295–310.

Sabine, S., Kuttler, I., & Fritz, C. (2010). Job stressors, emotional exhaustion, and need for recovery: A multi-source study on the benefits of psychological detachment. Journal of Vocational Behavior, 76(3), 355-365.

Salvendy, G., McCabe, G. P., Sanders, S. G., Knight, J. L., & McCormick, E. J. (1982). Impact of personality and intelligence on job satisfaction of assembly line and bench work — an industrial study. Applied Ergonomics, 13(4), 293-299.

Samuel, B., Bacharach, P. B., & Conley, S. (1991). Work‐home conflict among nurses and engineers: Mediating the impact of role stress on burnout and satisfaction at work. Journal of Organizational Behavior, 12(1), 39-53.

Shaw, J. B., & Weekley, J. A. (1985). The Effects of Objective Work-load Variations of Psychological Strain and Post-Work-Load Performance. Journal of Management, 11(1), 87-98.

Sutton, K. L., Noe, R. A., Kossek, E. E., & Lambert, S. J. (2005). Work and life integration: Organizational, cultural, and individual perspectives. LEA's Organization and Management series, 151–169.

Uhl-Bien, M., Graen, G. B., & Scandura, T. A. (2000). Implications of leader-member exchange (LMX) for strategic human resource management systems: Relationships as social capital for competitive advantage. Research in Personnel and Human Resource Management, 137-185.

Wayne, S. J., Liden, R. C., & Sparrowe, R. T. (1994). Developing leader-member exchanges: The influence of gender and ingratiation. American Behavioral Scientist, 37(5), 697-714.