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研究生: 林敬儒
Ching-ju Lin
論文名稱: 工作內容型高原與員工建言行為之關聯性研究—調節焦點的調節效果
The Study of Relationship between Job Content Plateau and Employee Voice Behavior: The Moderating Effect of Regulatory Focus
指導教授: 鄭仁偉
Jen-wei Cheng
口試委員: 廖文志
Wen-Chih Liao
陳崇文
Chung-wen Chen
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2013
畢業學年度: 101
語文別: 中文
論文頁數: 59
中文關鍵詞: 工作內容型高原調節焦點員工建言行為
外文關鍵詞: job content plateau, regulatory focus, voice behavior
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根據過往學者的研究指出,當企業員工面對工作內容型高原時,對於所處工作內容或工作環境會產生負面的觀感,可能引發工作不滿意、職業倦怠,更甚者產生離職意圖或是績效下滑。然而在實務上,發生工作內容型高原時,是否仍有讓員工改變工作態度的可能性,為本文的研究重點。有別於以往的研究以負面觀點探討工作內容型高原,本研究投入員工內心深處的調節焦點為調節變項,探討處於工作內容型高原的員工是否會因為正向的心理素質,進而產生建言行為的正向行動,本研究以問卷發放方式進行調查,以台灣最大物流業公司員工為發送樣本,共回收211份。研究結果發現,工作內容型高原的產生,並不會使員工有建言行為的表現;須透過調節焦點之干擾作用之後,方能使員工提高建言行為的意願


According to the past research, job content plateau will lead to negative reactions on the job content or the job environment when employees face it. And there will be job dissatisfaction, job burnout, turnover intention, or descending in achievements. However, the key point in this research wants to know if employees would change their attitude when they are in job content plateau. Instead of using negative view, there is a positive varible moderator “regulatory focus” in this study to discuss if the psychological quality would have employees bring out voice behavior when they are in job content plateau. This study is expected to let employees help enterprises become more progressive, even if they are in job content plateau. This research is investigated by sending questionnaire to the biggest logistics company in Taiwan in a sample of 211 employees.

摘要 I Abstract II 致謝 III 目錄 IV 表目錄 V 圖目錄 VI 第一章、緒論 1 第一節、研究背景與動機 1 第二節、研究目的 4 第三節、研究流程 5 第二章、文獻探討 6 第一節、工作內容型高原 6 第二節、調節焦點理論 9 第三節、建言行為理論 11 第四節、工作內容型高原與建言行為之關連性 14 第五節、調節焦點對於工作內容型高原、建言行為關係之干擾作用 16 第三章、研究方法 18 第一節、研究架構與假說 18 第二節、研究對象和程序 19 第三節、研究構面衡量 20 第四節、資料分析方法 23 第四章、研究結果 25 第一節、人口統計變項敘述性統計分析 25 第二節、信效度分析 27 第三節、平均數、標準差及相關係數分析 34 第四節、研究假設之驗證 39 第五節、研究假設檢定之彙總 44 第五章、結論與建議 45 第一節、研究結論 45 第二節、研究貢獻與管理實務意涵 47 第三節、研究限制 50 第四節、未來研究建議 52 參考文獻 53 附錄、問卷 58

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