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    1

    A Case Study on the Service Quality of Commercial Bank-Based on the Framework of Kano’s Model

    2

    A Study of the Attribute of the Cultural and Creative Products Retailing by Using the Kano Model
    • Graduate Institute of Management /99/ Master
    • Author: YU-TONG LIU Advisor: Wen-Dwo Yang
    • In recent years, Taiwan has actively developed cultural and creative industry as a way to promote i…
    • Clicks: 342Downloads: 1
    • Full text public date 2016/01/11 (Intranet public)
    • Full text public date This full text is not authorized to be published. (Internet public)
    • Full text public date This full text is not authorized to be published. (National library)

    3

    Research on the Impact of Service Quality of Mobile Communication System on Customers' Level of Satisfaction
    • Graduate Institute of Management /96/ Master
    • Author: Shih-I Chen Advisor: Wen-Dwo Yang
    • Ever since the opening up of mobile industry in 1996, the telecommunication market has become incre…
    • Clicks: 394Downloads: 0
    • Full text public date 2013/06/26 (Intranet public)
    • Full text public date This full text is not authorized to be published. (Internet public)
    • Full text public date This full text is not authorized to be published. (National library)

    4

    Study of Relationship between Service Quality and Net Promoter Score - An Empirical Case of Cathaylife Insurance
    • Graduate Institute of Management /107/ Master
    • Author: Hsin-Chun Lin Advisor: Hsi-Peng Lu Tain-Yi Luor
    • In digital era, consumers tend to compare prices and make purchase decisions via web platforms, low…
    • Clicks: 494Downloads: 0
    • Full text public date 2024/01/16 (Intranet public)
    • Full text public date 2029/01/16 (Internet public)
    • Full text public date 2029/01/16 (National library)

    5

    The Research for the Customer Demand of the Fright Forwarder- Based on the Framwork of Kano’s Model
    • Graduate Institute of Management /96/ Master
    • Author: Hua-chen Yang Advisor: Wen-dwo Yang
    • Abstract Different business has different characteristic among service quality, customer satisfacti…
    • Clicks: 329Downloads: 1
    • Full text public date This full text is not authorized to be published. (Internet public)
    • Full text public date This full text is not authorized to be published. (National library)

    6

    Service Quality Gap Model of Interior Design Industry

    7

    The Study on Government Service Quality - Case on Industrial Development Bureau
    • Graduate Institute of Management /97/ Master
    • Author: Chih-ching Yang Advisor: Wen-Dwo Yang
    • The purpose of this study is to explore the service quality of government by using the customers sa…
    • Clicks: 446Downloads: 0
    • Full text public date 2014/01/05 (Intranet public)
    • Full text public date This full text is not authorized to be published. (Internet public)
    • Full text public date This full text is not authorized to be published. (National library)
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