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    1

    A Case Study on the Service Quality of Commercial Bank-Based on the Framework of Kano’s Model
    • Graduate Institute of Management /96/ Master
    • Author: Chin-ping Pu Advisor:
    • Abstract The purpose of this study is to explore the service quality of commercial banks by using t…
    • Clicks: 662Downloads: 30

    2

    This study is to examine the relationship between internal service quality of the system integration company and the service behavior of attendants.-As the case A company for our survey case
    • Graduate Institute of Management /97/ Master
    • Author: Jui-ju Chang Advisor:
    • Abstract The purpose of this study is to empirically examine the relationship between internal serv…
    • Clicks: 435Downloads: 4

    3

    Applying Kano’s and Refined Kano’s Model in Information Technology Servive Quality Evaluation– The Case of Food and Beverage Industry
    • Department of Industrial Management /101/ Master
    • Author: Chin-Chiao Wang Advisor:
    • With the changing times and advances in information technology, many industries are combined with i…
    • Clicks: 452Downloads: 1
    • Full text public date 2018/06/05 (Intranet public)
    • Full text public date This full text is not authorized to be published. (Internet public)
    • Full text public date This full text is not authorized to be published. (National library)

    4

    A Study on Classification of Pharmaceutical Products in Medical Institutions - An Example from a Northern Taiwan Regional Hospital
    • Department of Industrial Management /100/ Master
    • Author: TE-CHIN HOU Advisor:
    • With an increase of the elderly population, domestic medical institutions on the gradual expansion;…
    • Clicks: 346Downloads: 1
    • Full text public date 2017/01/09 (Intranet public)
    • Full text public date This full text is not authorized to be published. (Internet public)
    • Full text public date This full text is not authorized to be published. (National library)

    5

    The Study of the Critical Success Factors of Semiconductor Key Parts Vendor for Technical Support - An AHP Method Analysis
    • Department of Industrial Management /100/ Master
    • Author: Hsu-Tsung Pan Advisor:
    • Integrated Circuit products after four decades of development and commercialization from the 1960s,…
    • Clicks: 466Downloads: 2

    6

    The KSF of management for Taiwan SME in China ─ Mechanic Industry
    • Graduate Institute of Management /100/ Master
    • Author: Steve - Kuo Advisor:
    • Mainland China in recent years, in terms of global economic, political, military, and scientific an…
    • Clicks: 354Downloads: 2
    • Full text public date 2017/07/16 (Intranet public)
    • Full text public date This full text is not authorized to be published. (Internet public)
    • Full text public date This full text is not authorized to be published. (National library)

    7

    The KSF of Interface Design for iPad news reader app
    • Department of Industrial Management /101/ Master
    • Author: Ming-hao Yeh Advisor:
    • When Apple Inc. released the first iPad tablet computer later, has been the best-selling tablet com…
    • Clicks: 420Downloads: 0
    • Full text public date 2018/07/12 (Intranet public)
    • Full text public date This full text is not authorized to be published. (Internet public)
    • Full text public date This full text is not authorized to be published. (National library)

    8

    PTH Vertical Fill Improvement in Wave Soldering Process-Taguchi Method Application
    • Department of Industrial Management /100/ Master
    • Author: Wen-sheng Tung Advisor:
    • PCBA (Printed Circuit Board + Assembly) is a very important electronic component for all electronic…
    • Clicks: 660Downloads: 1
    • Full text public date 2017/06/28 (Intranet public)
    • Full text public date This full text is not authorized to be published. (Internet public)
    • Full text public date This full text is not authorized to be published. (National library)

    9

    A Study of the Attribute of the Cultural and Creative Products Retailing by Using the Kano Model
    • Graduate Institute of Management /99/ Master
    • Author: YU-TONG LIU Advisor:
    • In recent years, Taiwan has actively developed cultural and creative industry as a way to promote i…
    • Clicks: 378Downloads: 1
    • Full text public date 2016/01/11 (Intranet public)
    • Full text public date This full text is not authorized to be published. (Internet public)
    • Full text public date This full text is not authorized to be published. (National library)

    10

    The Relationships Among Internal Service Quality,Employees Satisfaction and Service Behavior - The Case of Banqiao Branch, North National Tax Administration of Northern Taiwan Province Ministry of Finance
    • Graduate Institute of Management /100/ Master
    • Author: Shih-Bin Chang Advisor:
    • This objective of this research is to find the relationships between internal service quality, empl…
    • Clicks: 466Downloads: 0
    • Full text public date 2017/01/11 (Intranet public)
    • Full text public date This full text is not authorized to be published. (Internet public)
    • Full text public date This full text is not authorized to be published. (National library)