自上個世紀末80年代以降，隨著產業的演進、經濟的起飛及國際社會的去規則化如GATT與WTO等以談判取代對立，加速關稅壁壘及非關稅性障礙的減少、降低，全球化趨勢因應而起將產業帶向國際化。繼之而起，先進國家中競爭企業因國內市場的飽和，且為追求生產成本的降低，而將製造外移至開發中國家尋求價廉物美的資源，也進而培養更強競爭力及尋求大好機會開拓海外市場。第三方物流因而風起雲湧隨著跨國企業供應鍊需求遍佈全球。
90年代中葉網際網路興起.com的浪潮，雖然流留下一些泡沫，但是B to B〈企業對企業〉, B to C〈企業對個人〉的商業應用欲趨成熟，虛擬網路世界加上實體通路物流，使得多樣的通路配合多變的產品滿足銷費者最大的需求及創造客戶最高的滿意。臺灣的產業及學界在政府機關及公協會的領導推動下，遍及各界既提高產業競爭力也提昇國家競爭力。
本研究藉由國內物流界導入e化成功的個案研究，依序以產業環境研究、有別於一般買賣、製造企業e化的ERP、SCM、CRM，尋求最適化IT機會如HHT、GPRS、OCR及最新的 RFID資訊應用整合，適切地自我評估並訂定策略目標、系統架構及作業流程，掌握關鍵成功因素。最後於導入後依內部效益、客戶價值及產業效益作績效評估。以國內環境個案企業做此經濟、範疇規模兼具的完整3PL產業e化實例仍屬少見，除予以對未來提出建議，並開創國內對 3PL產業e化研究或發展提供參考。

After 1980s’, a world-wide trend of industrial improvement, economy boost, internationalization effects, eg; GATT and WTO, gradually reducing taxation/ non-taxation barriers and replacing confrontation caused by negotiation. The trend of globalization forces industries internationalization revolution in the present days. Many developed countries find their competitive industries experiencing limited growth within local markets. In order to achieve the “cost effective” objective, seeking alternative cost effective sourcing in developing countries becomes inevitable. At the same time, this opens up opportunities of developing competitive strengths and oversea markets penetration. 3rd party logistics providers catch the ride of multi-national supply chain scope expansion in the logistics requirement surge.
In the mid 90s, wave of .com, Internet website technology, despite some busted bubble effects, but B to B and B to C commerce applications grow to be more mature. Intangible Internet world plus physical distribution channels, forcing diverse channel changes to best meet consumer requirements and create highest customer satisfaction. Under Taiwan government and industrial associations’ support, any advance in industry competitiveness would also increase the nation’s competitiveness as a whole.
This case study is based on successful E-commerce inductions by local logistics industry. Considering the market environment differentials with general merchandising and manufacturing E-commerce (ERP, SCM, CRM), Logistics sector ought to seek for best IT applications such as HHT, GPRS, OCR and the latest RFID information applications integration, appropriately conduct self-evaluation, goal setting, system infrastructure, and operation process to control key success factors. After implementation, evaluation focus should be set on internal efficiency, customer value, and industry effectiveness. It is not common at the moment to find a 3rd party logistics provider enterprise with both economy of scale and economic of scope to implement successful E-commerce within Taiwan markets. This thesis includes suggestions for 3rd party logistics provider E-commerce implementation for future research and development reference.

一、中文部份
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二、英文部份
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