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研究生: 李少仁
Shao-Jen Lee
論文名稱: 誰將工作敬業在組織中傳遞開?工作敬業在組織中的漣漪與涓滴效果
Who transfer the work engagement in organization? The trickle down model and ripple effect
指導教授: 吳宗祐
Tsung-Yu Wu
口試委員: 邱淑芬
Su-Fen Chiu
張譯尹
none
黃家齊
none
楊君琦
none
許金田
none
學位類別: 博士
Doctor
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2014
畢業學年度: 102
語文別: 中文
論文頁數: 78
中文關鍵詞: 工作敬業情緒感染性知覺敬業賞識性涓滴模型涓滴-漣漪模型調節式中介效果
外文關鍵詞: work engagement, emotional contagion, perceived engagement rewarding, trickle down model, trickle-ripple model, moderated mediation
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本研究試圖用兩個研究來探討誰將工作敬業在組織中傳遞開,並且驗證其傳遞的邊界條件。在研究一中,探討上對下傳遞的涓滴效果,探討主管的工作敬業傳遞至部屬的工作敬業,同時以部屬的情緒感染性與部屬知覺主管對工作敬業賞識性作為調節效果。在研究二,本研究試圖以涓滴-漣漪的模型整合主管、網絡中心者以及其他團隊成員在敬業傳遞的關係。接著,本研究以情緒感染性與部屬知覺工作敬業受到組織的賞識性作為調節效果。其中,網絡中心者的情緒感染性與部屬知覺工作敬業受到組織的賞識性在主管敬業與網絡中心者敬業的關係中扮演調節的角色,而其他團隊成員的情緒感染性與部屬知覺工作敬業受到組織的賞識性在網絡中心者敬業與團隊成員敬業的關係中扮演調節的角色。藉由這個調節式中介模型的探討以瞭解涓滴-漣漪模型的邊界條件。本研究研究一蒐集197對主管部屬對偶資料,研究二蒐集32個團隊,包含117為團隊成員與32位主管。結果的部分,研究一,主管的工作敬業會傳遞至部屬的工作敬業,以及當部屬有較高的情緒感染性,及知覺主管的工作敬業受到組織的賞識的程度較高時,會加強主管敬業與部屬敬業的關係。研究二,網絡中心者敬業會傳遞至團隊成員,且主管的工作敬業會透過網絡中心者的敬業,進而傳遞至其他團隊成員的敬業,且這個中介效果會受到情緒感染性與知覺工作敬業受到組織賞識的調節。


This study attempted to use two studies to investigate who transfer the work engagement in organization, and verify the boundary conditions. In study 1, I adopted trickle down model to examine supervisor work engagement transfer to their subordinate. Also, I use subordinate’s emotional contagion and perceived supervisor rewarding engagement as moderators. In study 2, I attempted to use trickle-ripple model to integrate the relationships among supervisor engagement, network central actor engagement, and subordinate engagement. Besides, I use emotional contagion and perceived organization rewarding engagement as moderators. For specifically, emotional contagion and perceived organization awarding engagement from network central actor will moderate the relationship of supervisor engagement and network central actor engagement; emotional contagion and perceived organization awarded engagement from subordinate will moderate the relationship of network central actor engagement and subordinate engagement. In study 1, the sample includes 267 dyadic date from supervisor and subordinate. In study 2, the sample includes 32 work groups involving 117 team members and 32 supervisors. The results of study 1 indicate that supervisor engagement have positive significant effect on subordinate engagement, such relationship moderated by emotional contagion and perceived supervisor rewarding engagement. The results of study 2 indicate that network central actor engagement have positive significant effect on subordinate engagement. Also, network central actor engagement have mediated the relationship of supervisor engagement and team member engagement. Besides, the moderated mediation model is supported. Implications for future and practice are discussed.

目錄 中文摘要 IV Abstract V 第一章 前言 1 第二章 文獻探討 6 第一節 工作敬業 6 第二節 工作敬業的橫跨傳播 12 第三節 情緒感染理論與社會學習理論 14 第三章 研究一 16 第一節 主管工作敬業與部屬工作敬業的關係 16 第二節 情緒感染性 18 第三節 情緒感染性的調節效果 19 第四節 知覺主管對工作敬業賞識性的調節效果 20 第五節 研究方法 22 第六節 研究結果 26 第七節 小結 32 第四章 研究二 33 第一節 網絡中心者 35 第二節 網絡中心者的工作敬業與其他團隊成員工作敬業的關係 36 第三節 網絡中心者在主管敬業與部屬敬業間的中介效果 37 第四節 工作敬業在涓滴-漣漪歷程的邊界條件 38 第五節 研究方法 41 第六節 研究結果 45 第七節 小結 55 第五章 討論 56 第一節 理論意涵 56 第二節 實務意涵 58 第三節 研究限制與未來研究方向 59 參考文獻 61

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