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研究生: 張智勛
Chih-Hsun Chnag
論文名稱: 網站內容對目的地意象之影響: 沉浸體驗與用戶生成內容的中介效果以及地點依戀與社會認同的調節中介效果
The impact of website on destination images:The mediation of flow experience and user generated content, and the moderated mediation of place identity and social identity
指導教授: 曾盛恕
SHENG-SHU TSENG
口試委員: 呂志豪
CHIH-HAO LU
陳家祥
CHIA-HSIANG CHEN
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 46
中文關鍵詞: 目的地意象網站內容沉浸體驗用戶生成內容地點依戀社會認同
外文關鍵詞: Destination image, Website, Flow experience, User generated content, Place identity, Social identity
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  • 文獻顯示目的地意象為旅客造訪該地之重要前因,隨著數位媒體與網際網路發展日趨快速,數位中介所造成之沈浸體驗與網路上各種用戶留下之言論與意見對於當代人們更具有影響力。故本研究目的為探討網站內容與目的地意象之關係,試圖解釋目的地意象前置因素,以沈浸體驗與用戶生成內容為中介變項。同時,以地點依戀與社會認同為調節變項,探討加入以上兩變項對中介效果產生之影響。
    本研究針對一般受測者,以「日本東京」為設定場景,提供相關影片使受測者在填答中有更深層的涉入,共蒐集918份有效樣本。應用Hayes之Process統計分析,進行假說驗證。(1)網站內容與目的地意象呈現顯著之正向關係。(2)沈浸體驗與用戶生成內容顯著中介網站內容與目的地意象之關聯性。(3)地點依戀與社會認同顯著地負向調節項上述之中介效果。


    Regarding to the studies about tourism which has been completed in the past, destination image was always placed as first priority by those potential tourists. As the digitalization and social media are well developed in nowadays, flow experience and user generated content became more powerful to everyone.
    To clarify the relation among website and destination image is our main topic. To see how flow experience and user generated content influence website and destination image. At the same time, place identity and social identity were considered as moderator to see how the factors influence mediation.
    The study was conducted by online questionnaire which was distributed to student club and organization on Facebook. Total effective questionnaire received was 918 in total. Every variables were measure by the image you have about Tokyo and video the research provided. According to the result, we can conclude the following summary by respective hypothesis.(1)Website has positive effect on destination image(2)Both of flow experience and user generated content have positive effect mediation between website and destination image(3)Place identity and social identity have negative effect on the mediation effect.

    1. 緒論 1 1.1. 研究背景與動機 1 1.2. 研究目的 2 1.3. 研究流程 3 2. 文獻探討 5 2.1. 目的地意象(DESTINATION IMAGE) 5 2.2. 網站內容(WEBSITE) 6 2.3. 沈浸體驗(FLOW) 8 2.4. 用戶生成內容(USER GENERATED CONTENT ; UGC) 9 2.5. 地點依戀(PLACE IDENTITY) 9 2.6. 社會認同(SOCIAL IDENTITY) 11 3. 研究方法 13 3.1. 研究架構與假說 13 3.2. 研究對象與程序 14 3.2.1. 研究對象 14 3.2.2. 研究程序 14 3.3. 研究變項之定義與衡量 15 3.3.1. 目的地意象 15 3.3.2. 網站內容 15 3.3.3. 沈浸體驗 16 3.3.4. 用戶生成內容 16 3.3.5. 地點依戀 17 3.3.6. 社會認同 17 3.3.7. 控制變項 17 3.4. 資料分析方法 18 3.4.1. 描述性統計 18 3.4.2. 相關分析 18 3.4.3. 信度分析 19 3.4.4. 迴歸分析 19 4. 研究結果 20 4.1. 樣本基本資料 20 4.2. 敘述統計與相關分析 21 4.2.1. 敘述統計 21 4.2.2. 控制變項與主要變項之相關分析 22 4.2.3. 調節變項與主要變項之相關分析 22 4.3. 研究假說之驗證 25 4.3.1. 沉浸體驗之中介效果與地點依戀調節中介效果 25 4.3.2. 用戶生成內容之中介效果與社會認同調節中介效果 26 4.3.3. 以「過去曾到東京旅遊」之族群做分析 28 4.3.4. 以「過去未曾到東京旅遊」之族群做分析 31 4.3.5. 研究假說之檢定結果 34 5. 研究結論 35 5.1. 研究結果之學術意涵 35 5.2. 管理意涵 36 5.3. 研究限制及未來研究方向與建議 37 參考文獻 38 附錄:本問卷研究 44

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