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研究生: 楊雍曄
Yung-Yeh Yang
論文名稱: 從虛擬到實體社群經營-傳統媒體轉型之研究
Online to Offline Community Management - A Case Study on the Transformation of Traditional Media
指導教授: 林孟彥
Meng-Yen Lin
口試委員: 林孟彥
黃美慈
方正璽
吳姮憓
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 31
中文關鍵詞: 媒體轉型社群經營社群商業模式超高齡社會實體社群
外文關鍵詞: Media transformation, Community management, Community business model, Super-aged society, Offline community
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  • 數位科技浪潮一波又一波的襲來,隨處可得的免費資訊不僅改變了使用者的閱讀行為,更衝擊傳統媒體的商業模式,傳統媒體被迫轉型,開始嘗試新的作法,其中經營新事業是選項之一。
    康健雜誌關注台灣高齡化社會現象,反思媒體的社會責任,同時也因應經營挑戰,展現組織敏捷性,著手經營「大人社團」新事業,串連外部專家共創新的商業模式,並透過資源整合,讓大人們積極互動與分享,看見更多熟年生活的可能性,同時帶動台灣社會的正向循環;解決社會問題之際,也能擴大社會影響力,讓辛苦奮鬥大半輩子的熟年族群,可以一起實踐美好幸福的第二人生。
    本研究藉由康健雜誌轉型個案,以組織、文化、流程、決策、營運等五大面向分析,探討由媒體所發動的社群經營,從虛擬轉戰實體的策略心法;除了重新建構組織型態洞察用戶需求,運用科技分析數據及整合內容優勢也有助於推進新事業的發展,帶動傳統媒體轉型。


    Because of the advancement of digital technology, the free information available everywhere has not only changed the reading behavior of users, but also impacted the business model of traditional media. Traditional media industry was forced to transform, and operating a new business is one of the options.
    Common Health Magazine pays attention to the phenomenon of aging society in Taiwan, reflects on the social responsibility of the media, and in response to business challenges, demonstrates organizational agility. When Common Health magazine started to operate the new business of the "adult community", it connected external experts to create a new business model, and adopted a three-dimensional business strategy through the combination of resources, allowing "adults" to actively interact, sharing information to each other, and see more possibilities for mature life. At the same time, it promotes the positive cycle of Taiwanese society, when solving social problems, it can also expand social influence, so that the mature people who have worked hard for most of their lives can achieve a beautiful and happy second life together.
    Based on this case, this study analyzes the five dimensions of organization, culture, process, decision-making, and operation. According to above five dimensions to explore the strategy of community management initiated from virtual to entity by the media. In addition to reconstructing the organizational structure to gain insight into user’s demand, the use of technology to analyze data and integrate content advantages will also help to promote the development of new businesses and drive the transformation of traditional media.

    摘要 I ABSTRACT II 致謝 III 目錄 IV 圖目錄 V 表目錄 V 第一章、緒論 1 第一節、研究背景 1 第二節、研究動機 1 第三節、研究目的 2 第四節、研究範疇 3 第二章、文獻回顧 4 第一節、商業模式與組織轉型CSOP架構 4 第二節、實體社群的力量 5 第三節、意見領袖在虛實整合社群中的角色 6 第三章、研究方法 8 第一節、研究架構與問題 8 第二節、研究流程 8 第三節、研究對象與訪談過程 9 第四節、研究方法與設計 10 第五節、訪談大綱與問題研擬 10 第四章、結果與討論 12 第一節、傳統媒體經營社群的優勢與挑戰 12 第二節、用戶需求結合數據分析 14 第三節、社群大於媒體的定位 15 第四節、獨特競爭優勢 17 第五節、未來發展與建議 19 第五章、結論與建議 22 第一節、研究結論與發現 22 第二節、研究限制與建議 22 參考文獻 24

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