組織在推動知識管理的過程中，最終會瞭解知識管理的核心並不只是既有文件或資料庫內容的整理，更重要的是那些非結構化、未被文件化、隱藏於個人腦中、難以言喻的內隱知識。這種內隱知識通常須要經過彼此的互動交流、深度匯談而獲得，因此可跨越公司部門或區域限制的知識社群(或實務社群)，成為知識管理中的新焦點。
但許多社群的推動情形不如預期，常會遇到停滯不前或能量低落等的危機狀況，社群可能就因此半途終結。例如IBM全球六十多個社群中，能夠發展到開始展現創新價值的社群僅有少數。如何才能讓社群順利成功的發展呢？目前學術界或實務界都尚未有一套滿意的方法。因此，本研究認為如何讓知識社群能順利成長運作，達到知識創新的目標，是值得探討的議題。本研究將從社群管理觀點，應用實務社群、團體動力學與社群經營等理論，探討應如何促進社群發展，並設計適當的社群系統功能，協助管理者觀察及評估社群運作狀態、排除問題，使社群順利成長。
本研究的研究方法主要為系統展示法，在系統驗証時採用專家訪談及行動研究方法，得到以下結論：（1）本系統提供的社群活動規劃建議及管理建議，有助於管理者系統化地設計安排社群活動；（2）本系統提供的動態統計資訊及評估問卷，有助於管理者更客觀、明確地了解社群運作狀態及發展程度，以排除社群運作障礙，促使社群順利運作；（3）本系統能確實地累積社群運作經驗，做為決策參考依據。
本研究的未來研究建議有三點：（1）社群運作模式的設計，可考慮社群性質的不同，規劃不同發展活動及評估準則；（2）可更深入探討社群績效的評估指標，做不同構面的詳細分類及獨立性的探討；（3）選定一社群，利用本研究所提出之社群運作模式，進行更深入的行動研究，透過不斷地反思、回饋與調整，讓模式兼具理論與實務成效。

Eventually, we still understand the core of knowledge management is not only dealing with the existing document or database in an organization, the most important is the non-structured, non-documented, and implicit knowledge, hiding in an individual brain, are the most important components in the process of promoting knowledge management. This implicit knowledge could be obtained from interactions and deep dialogues from people. Therefore, communities of practice which leads staffs from different departments or fields to exchange their professional knowledge have become the new focus of knowledge management.
However, the outcome which promotes community of practice does not meet with what it is expected. The situation is it often confronts crises of stagnancy or low energy, and results in an end in the halfway. For example, only a few communities can develop into an innovative value from the sixty some communities of IBM in the global. How to make communities develop without any obstruction?
There are no satisfied methods in an academic or business field. Therefore, this research is worth to explore how to make knowledge community develop and grow in order to achieve the goal of knowledge innovation. This research based on the viewpoints of community management explores how to facilitate the development of community and devises the appropriate community development and problem-solving in order to help the growth of community.
This main methodology of this research is the system display method. It uses a professional interview and an action research when the system is examined. From this research, I get some conclusions. Firstly, this system which provides the suggestion about the planning and managing community activity benefits administrators to arrange community activity systematically. Secondly, these dynamic statistic information and evaluation questionnaires which this system provides benefit the administrators to understand the operation and development of community more objectively and realistically in order to clear obstacles away and make it operate smoothly. Thirdly, this system can accumulate actually community operation experience to be the basis of decision-making and reference.
This research has three points for suggesting further research. Firstly, the devise of the operation mode of community should consider planning distinctive development activities and evaluation principles based on its distinctive characteristics. Secondly, the future research could explore more about an evaluation indicator of community efficacy to make the detailed classification and exploration about different interfaces. Thirdly, in order to make the mode theoretically and practically, we could use community operation mode of this research to make a deeper action research through continuous reflection, feedback, and modification focused on a selective community.

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