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研究生: 蘇柏宇
Po-yu Su
論文名稱: 中小企業教育訓練投入對組織績效短期遞延效果之研究
The Research of the Short Time Lag Effects of the Investment on Training and Development to Organizational Performance in Small and Medium Enterprises
指導教授: 廖文志
Wen-Chih Liao
口試委員: 鄭仁偉
none
莊璦嘉
Ai-chia Chuang
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2007
畢業學年度: 95
語文別: 中文
論文頁數: 65
中文關鍵詞: 教育訓練企業績效政府補助中小企業遞延效果
外文關鍵詞: training and development, organizational performance, subsidies from the government, small and medium enterprises, time lag effect
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  • 過去關於教育訓練之研究,多探討教育訓練投入之當期效果,較少探討教育訓練投入之遞延效果。而過去關於政府補助之研究,也較少探討政府對企業教育訓練補助後,對教育訓練投入與組織績效之影響效果。因此,本研究探討教育訓練之財務投入對組織績效之當期與遞延效果,以及政府補助對教育訓練投入之影響。
    本研究以中小企業為研究對象,採用次級資料進行兩年之縱貫性分析,共蒐集851筆有效資料,其中包括298家服務業與553家製造業廠商,由於考量產業別可能會對研究結果有影響,因此分別對服務業與製造業進行探討。
    研究結果發現,服務業與製造業具有相似之研究結論:教育訓練投入對當期之組織績效有顯著之影響,而前期之教育訓練投入對當期之組織績效具有顯著之遞延效果,且政府補助對教育訓練經費與教育訓練時數之提昇以及離職率之降低,皆有顯著之影響。
    在如此競爭激烈的年代,企業透過教育訓練提升員工知識與技能、累積人力資本更形重要,本研究之結果將有助於企業瞭解教育訓練之重要性,以教育訓練財務投入之觀點進行成本效益分析,探討教育訓練之短期與長期效果,透過探討教育訓練投入對組織績效之遞延影響,使企業除了重視教育訓練之短期效果外,也更加重視教育訓練之長期效益,使教育訓練發揮更大之效益。


    Most researches about training and development in the past were discussed the immediate effect of the T&D investment, but few articles examined the lag effect of T&D investment. Besides, there were few researches examined if there were any positive effect to the firm’s T&D investment and performance after the firms received the training subsidies from the government. This study discusses the positive and lagged effects of T&D financial investment on firm performance and the government’s training subsidies for firms on T&D financial investment.
    .In this study, our samples are small and medium enterprises which receive the subsidies from the government, and we use secondary and longitudinal data to analyze. Since this research treated SMEs as the targets, there were totally 851 valid data, including 298 service industry firms and 553 manufacturing industry firms. Due to the characteristics of service and manufacturing industry are quite different, we separate the discussion by the industry.
    Findings of service industry indicate a positive immediate effect of T&D investment on firm’s sales and productivity per employee, and a positive lag effect of T&D investment on firm’s sales only. Besides, we also find that the T&D subsidies are associated with a large and significant increase in training hours and financial investment, and with a reduction in turnover rate.
    On the other hand, findings of manufacturing industry indicate a positive immediate and a positive lag effect of T&D investment on firm’s sales and productivity per employee. Besides, we also find that the T&D subsidies are associated with a large and significant increase in training hours and financial investment, and with a reduction in turnover rate.
    It is necessary to consider the time lag between T&D investment and firm performance. We conclude that how to operate the training and development more effectively is a more and more important issue to firms.

    第一章 緒論1 第一節 研究背景1 第二節 研究動機3 第三節 研究目的4 第二章 文獻探討5 第一節 教育訓練5 一、教育訓練的意義5 二、教育訓練投入之衡量5 三、教育訓練成效之評估6 第二節 組織績效9 一、組織績效意涵9 二、組織績效之衡量指標9 第三節 教育訓練投入對組織績效當期與遞延效果之探討12 一、教育訓練投入對組織績效之影響12 二、教育訓練投入對組織績效影響之實證研究13 三、教育訓練投入對組織績效之遞延效果15 第四節 政府對中小企業教育訓練之補助17 第三章 研究方法19 第一節 研究架構19 第二節 研究假設20 第三節 資料來源與變數定義22 一、資料來源22 二、變數定義22 第四節 研究模型與分析方法25 一、敘述性統計分析(Descriptive Statistic Analysis):25 二、相關分析(Correlation Analysis):25 三、線性混合模型(Linear Mixed Models):26 四、迴歸分析(Regression Analysis):26 第四章 研究結果分析29 第一節 敘述性統計分析29 一、服務業敘述性統計分析29 二、製造業敘述性統計分析31 第二節 相關分析34 一、服務業之相關分析34 二、製造業之相關分析35 第三節 線性混合模型分析38 一、服務業之線性混合模型分析38 二、製造業之線性混合模型分析39 第四節 迴歸分析40 一、服務業教育訓練投入對當期總營業收入之迴歸分析40 二、服務業教育訓練投入對當期人均產值之迴歸分析41 三、製造業教育訓練投入對當期總營業收入之迴歸分析44 四、製造業教育訓練投入對當期人均產值之迴歸分析45 第五節 研究假說之驗證48 一、教育訓練投入對組織績效之當期影響48 二、教育訓練投入對組織績效之遞延影響48 三、政府補助對企業教育訓練投入之影響49 四、不同產業別之研究結果探討49 五、研究假說檢定之彙總50 第五章 結論與建議51 第一節 研究結論51 一、教育訓練投入對組織績效有正向之顯著影響,且具時間遞延性51 二、教育訓練投入與員工離職率間存在負向關係51 三、政府補助對企業教育訓練投入之影響52 第二節 管理意涵53 一、對企業之管理意涵53 二、對政府之管理意涵54 第三節 研究限制56 一、教育訓練投入衡量之限制56 二、組織績效衡量之限制56 三、服務業樣本之規模差異57 四、各年度經濟狀況之影響57 五、長期性樣本取得不易57 第四節 未來研究建議58 一、擴大教育訓練投入之研究範圍58 二、擴大組織績效之研究範圍58 三、服務業結果不顯著58 四、擴張研究時間點與增加研究樣本59 五、教育訓練投入與組織績效之關係59 六、擴大研究對象之範圍60 參考文獻61 中文文獻61 英文文獻62

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