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研究生: 江宜庭
Yi-Ting Jiang
論文名稱: 以多層次觀點探討矛盾領導與員工績效之關係- 以員工雙歧為中介效果、單位外向性為調節效果
A Multilevel Examination of Paradoxical Leadership and Employee Performance: The Mediating Effect of employee Ambidexterity The Moderating Effect of Unit Extroversion
指導教授: 張譯尹
Yi-Ying Chang
口試委員: 吳宗祐
Tsung-Yu Wu
陳崇文
Chung-Wen Chen
謝亦泰
Yi-Tai Seih
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 70
中文關鍵詞: 矛盾領導員工績效員工雙歧單位外向性陰陽理論
外文關鍵詞: Paradoxical Leadership, Employee Performance, Employee Ambidexterity, Unit Extroversion, Yin-Yang theory
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  • 全球化的趨勢加深了市場的複雜性,企業往往會在動態的產業環境中面對複雜且矛盾的情境,能夠有效處理矛盾問題才能使企業保有競爭力。而陰陽理論(Yin-Yang)的概念為企業管理提供了更全面性的觀點,近年陰陽的概念在商業領域的應用逐漸受到重視。過去研究主要探討矛盾領導行為(Paradoxical leader behavior)對於組織績效的影響,本研究則以陰陽理論為基礎,探討單位層次的矛盾領導行為如何影響員工個人績效,並以員工雙歧作為中介變數、單位外向性作為兩者之間的調節機制。本研究的研究對象為22間企業44個部門單位,包含管理職與非管理職員工,共308名。本研究採用多層次結構方程模型(Multilevel Structural Equation Modeling, MSEM)進行資料合併檢驗,研究結果顯示員工雙歧會中介矛盾領導與單位績效之間的關係;而單位外向性會調節員工雙歧和員工績效之間的關係。


    The trend of globalization increases complexity of business environment, Yin-Yang theory provides a macro perspective for business management. Past research of paradoxical leadership focused on the relationship between paradoxical leadership and organizational performance. This research is based on Yin-Yang theory to discuss how unit-level paradoxical leadership behavior affects employee performance. Furthermore, this study proposed that the relationship between unit-level paradoxical leadership and individual-level employee performance was mediated by individual-level employee ambidexterity and moderated by unit-level extroversion.

    The research object of this study is 44 departments and units of 22 enterprises, including managerial staff and unit staff, totaling 308 persons. In this study, multilevel structural equation modeling (MSEM) was used for data combination testing. The results showed that employee ambidexterity can mediate the relationship between Paradoxical leadership and employee performance; and unit extroversion can mediating unit ambidexterity and unit performance.

    摘要 III Abstract IV 圖表索引 VI 第一章 緒論 1 第二章 文獻探討與研究假設 3 第一節 理論基礎 3 第二節 矛盾領導 5 第三節 員工績效 8 第四節 員工雙歧 11 第五節 單位外向性 15 第六節 研究架構與研究假說 19 第三章 研究方法 20 第一節 研究設計與研究樣本 20 第二節研究工具與測量方法 20 第三節 資料分析方法 22 第四章 研究分析與結果 25 第一節 敘述性統計分析 25 第二節 驗證性因素分析 31 第三節 相關分析 32 第四節 資料整合檢驗 34 第五節 多層次結構方程模型之假說驗證 35 第五章 結論與建議 39 第一節研究結果與討論 39 第二節 學術意涵與管理意涵 40 第三節 研究限制與未來研究方向 42 參考資料 44 附錄一、管理職研究問卷 53 附錄二、非管理職問卷 59

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