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研究生: 鄭凱祥
Kai-hsiang Cheng
論文名稱: 展示櫥窗的商品對購買意願影響之研究
The Communicative Power of Window Display and Catalogue in Consumer’s Purchase Decision
指導教授: 楊文鐸
Wen-Dwo Yang
口試委員: 李永輝
none
張聖麟
none
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業管理系
Department of Industrial Management
論文出版年: 2009
畢業學年度: 97
語文別: 中文
論文頁數: 57
中文關鍵詞: 知覺品質價格接受度情緒
外文關鍵詞: perceived quality, price acceptability, emotion
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  • 中文摘要
    近年來台灣為了發展觀光事業,除了加強觀光區域硬體的整修外,也全力發展各具特色的紀念商品,來吸引觀光人潮。企業的紀念商品雖不是一項高涉入的產品,但消費者對商品的購買決策過程卻是十分複雜與難懂的,且購買行為也牽涉相當多的層面。展示櫥窗及型錄是銷售業者銷售商品時主要的傳播工具,消費者可藉由展示櫥窗的商品及型錄得知相關資訊,並對此銷售業者品牌形成認知與態度,以影響日後購買紀念商品意願。
    本研究以搭乘台北捷運的人口比例為基礎,採分層隨機便利抽樣方式進行。本研究共發放150 份問卷,回收112份。本研究利用AMOS線性關係結構模式來驗證研究結果為:展示櫥窗的商品及型錄所提供的資訊會影響到品牌的認知與態度,展示櫥窗的商品及型錄將會影響消費者購買的意圖,品牌態度會影響日後購買紀念商品的意圖,知覺品質與知覺價值、價格接受度與知覺價值、情緒與知覺價值、知覺價值與品牌態度、知覺價值與品牌態度、品牌態度與購買意願皆存在正向的關係。


    ABSTRACT
    In recent years, Taiwan has endeavored to overhaul its scenic spots and deliver a wide variety of characteristic souvenirs to develop its tourism industry and to attract visitors. Although the souvenir is not a high involvement product, it is hard to predict customer’s purchase intention, which is complicated, hard to be sorted, and affected by many factors. Most retailers choose the window display and the catalogue as major media to introduce their goods to customers and to promote their sales. Through these media, customers will acknowledge and establish an atti-tude toward the retailer’s brand, and eventually make their decision on purchasing.
    This study is based on a stratified random sampling sur-vey on passengers traveling by Taipei Metro. We deliv-ered 150 questionnaires and collected 112 effective sam-ples. After applying the AMOS Linear Structure Relation Model to analyze collected data, the survey results show that the window display and the catalogue have affection on customer’s purchase intention as well as customer’s acknowledgement and attitude toward retailer’s brand, and customer’s attitude toward retailer’s brand has affec-tion on future purchase. Positive correlations are also found between the perceived quality and the perceived utilitarian; the price acceptability and the perceived utilitar-ian value; the price acceptability and the perceived utilitar-ian value; emotions and the perceived hedonic value; the perceived utilitarian value and the brand attitude; the per-ceived hedonic value and the brand attitude; the brand at-titude and the purchase intention.

    目 錄 誌 謝.........................................Ⅰ 中文摘要.........................................Ⅱ 英文摘要.........................................Ⅲ 目 錄.........................................Ⅳ 圖 目 錄.........................................Ⅵ 表 目 錄.........................................Ⅶ 第一章 緒論.......................................1 第一節 研究動機.............................1 第二節 研究目的.............................2 第三節 研究流程及架構.......................3 第二章 文獻探討...................................6 第一節 展示櫥窗內的商品.....................6 第二節 知覺品質.............................6 第三節 價格接受度...........................9 第四節 情緒................................10 第五節 知覺價值............................11 第六節 品牌態度與購買意願..................16 第三章 研究架構、設計與方法......................20 第一節 研究架構............................20 第二節 研究設計............................21 第三節 資料統計與分析......................27 第四章 資料分析與討論............................29 第一節 樣本基本資料分析....................29 第二節 建構模型因子及信度分析..............32 第三節 模式評估............................38 第四節 不同性別及購買經驗之t檢定...........40 第五章 研究結論與建議............................44 第一節 研究結論............................44 第二節 管理意涵............................45 第三節 未來研究與建議......................46 參考文獻.........................................47 圖 目 錄 圖 1-1 研究流程...................................5 圖 3-1 研究架構..................................20 圖 4-1 因素陡坡圖................................34 圖 4-2 模式圖....................................38 表目錄 表 4-1 受調者分析................................29 表 4-2 測量項目分析..............................31 表 4-3 初始總變異量…............................33 表 4-4 轉軸分析..................................35 表 4-5 簡略觀測變數..............................36 表 4-6 信度分析..................................37 表 4-7 參數表....................................39 表 4-8 組別統計量-性別...........................40 表 4-9 組別統計量-購買經驗.......................40 表 4-10 獨立樣本檢定-性別........................41 表 4-11 獨立樣本檢定-購買經驗....................43

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