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研究生: 陳怡先
Yi-Hsien Chen
論文名稱: 網路口碑中的語言抽象性:產品類型對購買意願的影響
The impact of language abstraction of eWOM on purchase intention moderated by product type
指導教授: 葉明義
Ming-Yih Yeh
口試委員: 任立中
Li-Chung Jen
林維熊
Wei-Shong Lin
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 55
中文關鍵詞: 語言抽象性產品類型購買意願網路口碑
外文關鍵詞: language abstraction, product type, purchase intention, eWOM
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本文以多種語言抽象性檢驗在不同產品類型之下,網路口碑接收者的購買意願。結果發現,不論語言抽象性是以語言類別模型(LCM)、解釋水平理論(CLT)或是情境有效理論(context availability theory)為基礎來探討,產品類型皆會影響到語言抽象性對購買意願的效果。我們分別以三個實驗證實了,比起使用具體(DAVs/有數字/篇幅長)的語言,當以抽象(Adjs/無數字/篇幅短)的語言來描述享樂品時,能夠增加消費者對產品的購買意願;實用品的情形則相反。


We examine that how language abstraction influence consumers purchase intention under different product type (hedonic or utilitarian). No matter the language abstraction was base on LCM, CLT, or context availability theory, product type play an moderator rule between language abstraction and purchase intention. Study 1 show there is a “Fit”between hedonic product and abstract descriptions, and concreteness effect observe in utilitarian product and concrete descriptions. Such relationship also found in study 2-3, compare with concrete words (numeric/long descriptions), consumers purchase intention toward the product will be higher when they see the abstract words (non-numeric/brief descriptions) in hedonic condition. In contrast, in utilitarian condition, consumers purchase intention was higher when they see concrete words compare to abstract words.

摘要I ABSTRACTII 圖表索引VI 第一章 緒論1 第一節 研究背景與動機1 第二節 研究目的2 第二章 文獻探討5 第一節 語言抽象性5 一、具體效果5 二、解釋水平理論 (CLT)7 三、語言類別模型 (LCM)8 第二節 語言抽象性在口碑描述之應用9 第三節 產品類型10 第四節 產品類型之干擾效果11 第三章 實驗一13 第一節 研究設計13 一、實驗設計與參與者13 第二節 前測13 一、產品前測13 二、語言抽象性前測14 第三節 實驗流程15 第四節 結果分析17 一、操弄檢定17 二、假說檢驗17 第五節 結論19 第四章 實驗二 量化資訊的效果20 第一節 量化資訊20 一、量化資訊與語言抽象性的關係20 二、熟悉程度的干擾效果21 三、研究架構與假說22 第二節 實驗二A23 一、實驗目的23 二、實驗設計與參與者23 三、產品選擇23 四、實驗流程24 五、結果分析25 六、討論27 第三節 實驗二B27 一、實驗目的28 二、實驗設計與參與者28 三、產品選擇28 四、產品類型前測29 五、實驗流程30 六、結果分析31 七、討論33 第五章 實驗三35 第一節 篇幅長度35 一、篇幅長度與語言抽象性之關係35 二、產品類型的干擾效果36 第二節 實驗三37 一、實驗目的37 二、實驗設計與參與者37 三、產品選擇37 四、口碑長度前測37 五、實驗流程39 六、結果分析40 七、討論44 第六章 結論與建議45 第一節 研究貢獻45 第二節 管理意涵46 第三節 研究限制及未來建議47 參考文獻50

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