在物聯網的迅速發展之下,開始出現越來越多的智慧家庭與智慧環 境 相關產 品,帶給 人們愈 來愈便 利的生 活,在未 來,將會 有愈來 愈多 的 裝置能 互相連 結,並且具 有回應 使用者 個人 偏好的 能力,隨之 而來 的問題將會有多位使用者一起分享同一個智慧環境所產生的偏好衝 突。在 本研究 中透過 三個階 段的研 究來探 討此 一議題,首 先進行 使用 者 經驗調 查,到數個 家庭訪 查使用 者的生 活與 環境使 用經驗,瞭 解這 些未來智慧化生活的潛在使用者有哪些需求是可以被智慧環境所滿 足;進 而發展 一個未 來智慧 家庭生 活的願 景,拍成 概念影 片描繪 未來 科技與智慧系統與人之互動模式,藉以提供本研究想像將來的智慧生 活 情境;最後 以智慧 系統作 為偏好 衝突調 解者 此一角 色,進行偏 好衝 突 協調的 互動介 面設計 與實驗。研 究最終 發現,系 統作為 調解者 所提 供 的協調 服務能 具體呈 現多位 使用者 彼此的 偏好 與意圖,透過圖 像化 介 面的呈 現幫助 人們協 調彼此 的衝突。而即 時的互 動模式 讓彼此 在協 商過程中能充分地溝通與表達意願,提升人們在環境偏好差異上的協 調能力並且增進協商過程的溝通性。

The Internet of Things (IoT) has received considerable interest from industry that continuously creates new applications and products for smart home. However, there are typically multiple inhabitants in a real home, full of social interactions. The purpose of the research is to develop an interactive mediator which can help negotiate conflicts caused by different preferences of different users. In this paper, we investigated the issue of preference conflicts caused by multi-user sharing a smart environment through a 3-stage study. First, we conducted an ethnographic study of living experience to obtain the insights for the development of smart home. Second, we made a concept video to help us envision how the smart system interacts with human. Finally, we proposed a design of an interactive mediator based on the concept video and conducted an evaluation. The results show that the mediator help multiple users negotiate by externalizing their preferences and intents. Furthermore, the real-time interaction allows users to express their needs and help to increase the ability to negotiate with others.

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