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研究生: 張敦翔
Dun-hsiang Chang
論文名稱: 管理制度與組織文化對研發能耐之影響
The Effects of Management System and organizational Culture on R&D Capability
指導教授: 林維熊
Wei-shong Lin
口試委員: 林俊昇
Jiun-sheng Lin
梅國忠
Kuo-chung Mei
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 62
中文關鍵詞: 組織能耐研發競爭力
外文關鍵詞: organization capabilities, R&D, competitiveness
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本研究的主要概念是來自於Nelson and Winter (1982)對於組織能耐的理論基礎,配合Henderson and Cockburn (1949)發展出的核心能耐的兩個主要構面,加上Nonaka and Takcuchi (1995)對知識創造理論的見解,針對研發單位如何提升組織能力,提高研發績效提出建議。
本文透過迴歸分析來探討研發單位之知識存量和組成能力:資料庫之建立、擁有之專利數、研發成員和主管的學歷和年資;管理制度及建構能力:專案團隊、師徒制、一致性語言、非正式溝通、標準化流程、創新文化、向外合作、績效考核、以及「隱性程度」和「研發種類」兩種分群後,對於研發績效的影響。
結果發現研發主管學歷、研發成員年資、師徒制、一致性語言等四項變數對於研發績效是有正向顯著的影響,研發成員學歷和鼓勵成員申請專利卻有負向的關係。而研發工作隱性程度高時,一致性語言特別重要,但不管隱性程度較高或較低,鼓勵成員申請專利對績效都有負面的影響;在研發種類偏向「創造性毀滅」時,研發主管的學歷越高,對研發績效越有幫助,但鼓勵攻讀學位和申請專利以及研發主管年資有負面影響;在研發工作性質趨於穩定時,與其他公司的合作相對較為重要。


The main concepts of this research originate from Nelson and Winter’s theory of organization capabilities, Henderson and Cockburn’s core competence dimensions, and Nonaka and Takeuchi’s theory of knowledge creation. This research provides R&D units with numerous suggestions for the enhancement of organization capabilities and R&D performance.
Regression analysis is used to measure how the R&D units’ information
storage and component competence (building of database, patents, the years of experience of R&D team members and managers and the educational
background of R&D team members and managers) and management institutions and architectural competence (R&D teams, apprenticeship, common language, informal communications, standardizing procedure ,innovative culture, collaborating with other organizations and performance evaluation) affect R&D performance. Then we divide the samples into two clusters by “the degree of tacit knowledge” and “R&D types” to see how the factors affect R&D performance.
This research finds that the manager’s educational background, years of experience, apprenticeship and developing common language in organization have positive effects on R&D performance; the educational background of R&D team members and encouraging team members applying for patents are negatively related to R&D performance. And it is important to develop common language in organization when the degree of tacit knowledge is high. No matter what the degree of tacit knowledge is, encouraging team members applying for patents has a negative effect on R&D performance.
When R&D type tilt toward “Creative Destruction”, the higher the educational background of R&D managers is the higher the R&D performance. But encouraging getting degrees、encouraging applying for patents and the years of experience of R&D managers have negative effect on R&D performance. When R&D type tilt toward steady, collaborating with other companies is more important than other factors.

目錄 壹、緒論 1 第一節 研究背景 1 第二節 研究動機 2 第三節 研究流程 4 貳、文獻回顧 5 第一節 研發管理與演進 5 一、研發活動內容及特性 5 二、研發管理演進 6 三、跨部門研發組織 9 四、研發與創造性毀滅 12 第二節 組織能力 13 一、組織能力學派 13 二、組織能耐 13 第三節 一致性語言 16 第四節 隱性知識 17 第五節 組成能力與建構能力 18 第六節 組織知識創造 19 第七節 溝通 20 第八節 創新文化 21 參、研究方法 24 第一節 研究架構 24 第二節 研究假設 26 第三節 變數衡量 32 第四節 資料蒐集與分析方式 39 第五節 研究工具 39 肆、資料分析 40 第一節 樣本分析 40 第二節 迴歸分析 42 一、建構能力與組織績效 42 二、組成能力與研發績效 43 三、隱性程度如何影響研發績效 45 四、研發類別如何影響研發績效 47 五、分群後組織能力與研發績效的關係整理 50 伍、結論與建議 ..51 第一節 研究結論與管理意涵 ..51 一、組成能力與組織績效 51 二、建構能力與研發績效 51 三、研發工作隱性程度的影響 52 四、研發結果是否屬於「創造性毀滅」的影響 52 第二節 研究限制 ..53 第三節 後續研究建議 ..54 參考文獻 ..55 附錄:問卷設計 ..59 圖目錄 圖1-1:本研究流程 4 圖3-1:本研究之架構圖 25 表目錄 表2-1:不同世代研發管理的特性 7 表2-2:功能性管理與專案管理組織整理 10 表2-3:三種組織結構特徵 11 表4-1:樣本公司成立年數統計 40 表4-2:樣本公司員工人數統計 40 表4-3:樣本產業別統計 41 表4-4:樣本填答人職務統計. 41 表4-5:樣本營業成長率統計 41 表4-6:建構能力與研發績效迴歸結果 42 表4-7:建構能力與研發績效假設驗證結果整理 43 表4-8:組成能力與研發績效迴歸結果 44 表4-9:組成能力與研發績效假設驗證結果整理 44 表4-10:隱性知識分群結果 45 表4-11:隱性知識低樣本組成能力與研發績效迴歸結果 45 表4-12:隱性知識高樣本組成能力與研發績效迴歸結果 46 表4-13:隱性知識低樣本建構能力與研發績效迴歸結果 46 表4-14:隱性知識高樣本建構能力與研發績效迴歸結果 47 表4-15:研發類別分群結果 47 表4-16:研發改變大樣本組成能力與研發績效迴歸結果 48 表4-17:研發改變小樣本組成能力與研發績效迴歸結果 48 表4-18:研發改變大樣本建構能力與研發績效迴歸結果 49 表4-19:研發改變小樣本建構能力與研發績效迴歸結果 49 表4-20:分群後組成能力與研發績效關係整理 50 表4-21:分群後建構能力與研發績效關係整理 50

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