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研究生: 許瑋筠
Wei-yun Hsu
論文名稱: 以日記式研究法探討智慧型手機的使用對工作壓力及滿意度之關係
A Diary Study of Smart Phone’s Usage, Work Stress and Satisfaction
指導教授: 葉穎蓉
Ying-jung Yeh
口試委員: 吳宗祐
Tsung-yu Wu
陸洛
Luo Lu
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2013
畢業學年度: 101
語文別: 中文
論文頁數: 80
中文關鍵詞: 日記式研究法智慧型手機智慧型手機的使用程度智慧型手機的使用方式工作壓力工作滿意度生活滿意度
外文關鍵詞: smart phone’ s usage
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  •   本研究欲透過日記式研究法,探討智慧型手機的使用對工作壓力、工作及生活滿意度之關係。主要研究目的有兩項:(一)探討智慧型手機使用者當日的使用程度與當日的工作壓力之關係。(二)智慧型手機使用者當日在工作場域中,使用智慧型手機處理非工作事務的時間,會如何調節其當日的工作壓力與工作、生活滿意度之間的關係。

      本研究透過日記式研究法探討上述研究目的,資料蒐集方式採用問卷調查法,樣本發放對象為持有智慧型手機之正職工作者,共募集了43位研究對象。首先,發放1次的個人層次問卷,共回收了43份有效問卷。其次,對43位受測者發放連續15天的問卷,但僅選擇受測者周一至周五之「工作日」樣本,故最終回收有效問卷388份。透過階層線性模型(HLM)驗證假說後發現,智慧型手機使用者當日的使用程度越高時,其當日所知覺到的工作壓力也會越低。當工作者當日知覺到的工作壓力越高時,其當日的工作及生活滿意度也就越低。


    This study explored the relationships among smart phone’s usage, work stress and satisfaction, using a diary study method. There are two research questions: (1). The relationship between the degree of smart phone’s daily usage and daily work stress. (2). Whether the time of dealing non-work related affairs in the office can moderate the relationship between daily work stress and daily work, life satisfaction.

    Diary study was used to collect 43 full-time workers who use smart phone for 15 consecutive days. First, send the individual level questionnaire to respondents for one time data. Then, collect the daily data for 15 days in a row, but only for work days. Finally, 388 valid surveys were collected. Results of hierarchical linear modeling analyses showed that the degree of smart phone’s daily usage is negatively related with work stress. And daily work stress is negatively related with both work and life satisfaction.

    論文摘要 I Abstract II 誌謝 III 目錄 IV 圖目錄 V 表目錄 VI 第壹章、緒論 1 第一節、研究背景 1 第二節、研究動機與目的 3 第貳章、文獻回顧 7 第一節、資訊與通訊「新」科技-智慧型手機 7 第二節、智慧型手機使用者的使用程度及工作壓力 9 第三節、工作壓力與工作、生活滿意度之關係─以「在工作場域中,使用智慧型手機處理非工作事務之時間」為調節變項 13 第參章、研究方法 21 第一節、研究架構與假說 21 第二節、研究方法-日記式研究法 22 第三節、研究變項定義與衡量方法 25 第四節、研究程序 30 第五節、方法 32 第肆章、研究結果 36 第一節、樣本之基本資料分析 36 第二節、敘述性統計與相關係數分析 40 第三節、研究假說之檢驗 44 第伍章、研究結論與建議 49 第一節、研究結論 49 第二節、管理意涵 53 第三節、研究限制與未來建議 54 參考文獻 58 附錄一:研究問卷 68

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