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研究生: 周倢宇
Chieh-Yu Chou
論文名稱: 消費者對食農網頁介面設計之感受
Consumer Perception to Interface Design of Food and Farming Webpages
指導教授: 柯志祥
Chih-Hsiang Ko
口試委員: 陳建雄
Chien-Hsiung Chen
董芳武
Fang-Wu Tung
學位類別: 碩士
Master
系所名稱: 設計學院 - 設計系
Department of Design
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 152
中文關鍵詞: 食農介面設計網頁設計
外文關鍵詞: food and farming, interface design, webpage design
相關次數: 點閱:327下載:24
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  • 本研究目的於前期針對現有食農網站進行探索,以質性研究方法找出可能影響消費者行為的重要設計因素。而後針對設計因素進行實驗與問卷調查,以量化研究方法初步驗證設計因素和氣氛線索,是否能對消費者行為產生影響。進一步收斂關鍵的設計因素後,依據實驗結果,參考現有食農網站,設計以色彩對比度為操作變數的三個實驗網頁。最後階段,再次以實驗蒐集問卷資料,驗證不同色彩對比度的網頁,是否改變了氣氛線索,並對消費者產生影響。

    根據本研究實驗結果,流暢體驗作為部分中介變數,對消費者購買意圖和消費者滿意度具有影響力,但還受到其他因素的影響。以食農網頁介面而言,色彩對比度能夠影響消費者行為,並且對消費者滿意度的影響,大於消費者購買意圖。本研究提出未來食農網頁的設計建議有:(1)產品照片色彩應以中低對比度至中對比度較適宜,並輔以小面積色彩強烈的文字或圖示。(2)食農網頁整體色調以明亮、清淡較為適宜,以符合清新、舒適、自然的印象較佳。(3)中高色彩對比度可能讓消費者對產品品質產生疑慮,或使用網站上較分心而導致體驗不佳。(4)食農網頁背景色彩應以無色或中性色,並且明亮,不干擾文字閱讀為主。(5)建議食農網頁留白量至少應佔 30%的版面,設計時應以瀏覽舒適為考量。


    The purposes of this study were to firstly explore existing food and farming websites through qualitative research methods to find out important design factors that had possible impacts on consumer behaviours. Subsequent quantitative research methods including experiments and questionnaire surveys were used to verify whether design factors and atmospheric cues could have impacts on consumer behaviours. After further convergence on key design factors by experimental results, three experimental webpages with manipulated variables of color contrast were designed on the basis of existing food and farming websites. Finally, experimental and questionnaire data were collected to verify whether webpages with different color contrasts could change atmospheric cues and influence consumers.

    According to experimental results of this study, flow experience as a partial mediator had an impact on purchase intention and consumer satisfaction, which were also affected by other factors. Color contrast of food and farming webpages interface could have an impact on consumer behaviours. The impact on consumer satisfaction was higher than on purchase intention. This study proposed future design suggestions for food and farming webpages were as follows. (1) The color of product pictures in medium low to medium contrast would be more appropriate with small-sized and strong color texts or icons. (2) Bright and light tints and shades were more appropriate for food and farming webpages that gave the impression of freshness, comfort, and nature. (3) Medium high color contrast could cause consumers to cast doubt on product quality, or distracted them while using the website with the result of bad experience. (4) The background of food and farming webpages should be in achromatic or neutral colors, bright, without distracting the reading of text. (5) It was suggested that the whitespace of food and farming webpages should be at least 30% of
    layout, while design consideration should enable users feel comfortable in browsing.

    論文摘要................................................................................................................................I 英文摘要.............................................................................................................................. II 誌謝.....................................................................................................................................III 目錄.....................................................................................................................................IV 圖表索引..........................................................................................................................VIII 第一章 緒論.........................................................................................................................1 研究背景................................................................................................................1 研究動機................................................................................................................2 研究目的................................................................................................................2 研究範圍與限制....................................................................................................3 研究架構................................................................................................................4 第二章 文獻探討.................................................................................................................6 食農........................................................................................................................6 食農教育.....................................................................................................6 食農與消費.................................................................................................7 網頁介面設計......................................................................................................10 介面設計因素...........................................................................................10 色彩對比度...............................................................................................14 使用者為中心設計...................................................................................15 S-O-R 模式............................................................................................................16 網站氣氛線索...........................................................................................18 資訊豐富度...............................................................................................22 資訊內容效能...........................................................................................23 網站娛樂性...............................................................................................23 流暢體驗...................................................................................................24 消費者購買意圖.......................................................................................25 消費者滿意度...........................................................................................26 第三章 研究方法...............................................................................................................27 研究假設..............................................................................................................27 研究流程..............................................................................................................27 研究模型..............................................................................................................29 研究工具..............................................................................................................30 食農與消費網站.......................................................................................30 半結構性訪談法.......................................................................................31 KJ 法...........................................................................................................31 問卷調查法...............................................................................................32 實驗工具及流程..................................................................................................34 統計分析..............................................................................................................38 組間單因子變異數分析(one-way ANOVA).......................................38 單因子相依變異數分析(repeated measured ANOVA).......................38 偏最小平方法分析(partial least squares,PLS).................................39 第四章 研究成果...............................................................................................................40 設計因素調查結果..............................................................................................40 受訪者資料...............................................................................................40 訪談大綱及問題內容...............................................................................41 訪談分析...................................................................................................41 訪談法結果...............................................................................................42 KJ 法分析...................................................................................................44 KJ 法結果...................................................................................................50 訪談及 KJ 法結果對照........................................................................................51 設計因素調查小結..............................................................................................52 食農網站實驗......................................................................................................54 實驗受測者...............................................................................................54 問卷信度分析...........................................................................................57 組間單因子變異數分析(one-way ANOVA).......................................58 S-O-R 模型驗證.........................................................................................61 食農網站實驗小結...................................................................................70 網頁設計分析......................................................................................................71 網頁資訊架構分析...................................................................................73 網頁色彩對比度分析...............................................................................74 網頁設計分析小結...................................................................................77 食網頁色彩對比度實驗及訪談..........................................................................77 實驗受測者...............................................................................................77 單因子相依變異數分析(repeated measured ANOVA).......................80 S-O-R 模型驗證.........................................................................................83 食農網頁色彩對比度實驗小結...............................................................92 第五章 結論與建議...........................................................................................................97 研究結論..............................................................................................................97 食農網頁設計建議..............................................................................................98 後續研究與建議................................................................................................100 參考文獻...........................................................................................................................102 附錄 A:前導調查訪談大綱 ...........................................................................................109 附錄 B:後測訪談大綱 ...................................................................................................112 附錄 C:構面及問項整理 ............................................................................................... 114 附錄 D:食農與消費網站消費者行為調查問卷 ........................................................... 116 附錄 E:訪談逐字稿節錄與編碼....................................................................................120 附錄 F:訪談法編碼計次圖表........................................................................................137

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