門市服務業成為國內微型企業發展的主流，而門市店經理身負經營成敗之責，唯有具備與工作內容相關的職能，才能有效達成銷售目標。因此，本研究探討店經理的職能、人格特質與工作績效的關係。研究結果顯示：（1）店經理應具備五種職能，分別為市場策略規劃與分析、服務態度與熱忱、內部控制與組織發展、銷售與促銷技巧、問題解決的能力；（2）店經理職能與工作績效有顯著正相關；（3）內控傾向與工作績效有顯著正相關；（4）外控傾向與工作績效有顯著負相關。

The service industry of retail business has become the trend in miniature companies. Store manager are responsible for success or failure of store operation, so they should have competency related to daily work to achieve selling goals. This study discusses the relationship of competency, personality and job performance of store managers. The result indicates that, First, there are five competencies that store manager should possess, such as (1) market strategy planning and analyzing, (2) service attitude and orientation, (3) internal control and organizational development, (4) selling and promotion skills and (5) problem-solving ability. Secondly, competency of store managers and job performance has significant and positive influences. Thirdly, internal locus of control and job performance has significant and positive influences. Finally, external locus of control and job performance has significant and negative influences.

一、中文文獻
1.尤雪娥，「員工個人屬性、工作特性、內外控傾向與工作滿足之關聯性研究－以台鐵局本部員工為例」，國立交通大學經營管理研究所碩士論文，2000年。
2.甘水美，「臨時員工之內外控傾向對工作滿意與組織承諾關係之影響」，國立中央大學人力資源管理研究所碩士論文，2002年。
3.吳秉恩，「組織行為學」，華泰書局，1986年。
4.吳碧華，「餐飲連鎖業店經理專業能力分析之研究」，國立台灣師大家政教育研究所碩士論文，2001年。
5.吳靜吉、潘養源、丁興祥，「內外控取向與工作滿足及績效之關係」，國立政治大學學報，1980年。
6.李孟熹，「連鎖店管理：實務操演手冊」，科技圖書，1998年。
7.李健浩，「我國啟智教育高職階段職業類科教師專業能力之研究」，國立彰化師範大學工業教育研究所碩士論文，1994年。
8.沈建劭，「組織文化、專業能力與採購策略對採購績效之影響-以國內休閒產業為探討對象」，國立東華大學企業管理學系碩士論文，2007年。
9.周文賢，「多變量統計分析」，智勝文化，2002年。
10.周泰華、杜富燕，「零售管理」，華泰書局，1997年。
11.林長瑞，「員工的人格特質、人口特性與電腦化態度之關係」，國立政治大學企業管理研究所碩士論文，1985年。
12.張甲賢，「直營連鎖服務業店經理核心職能模式發展之研究--以某上市直營連鎖KTV為例」，國立政治大學商學院經營管理碩士學程企管組商學碩士論文，2004年。
13.張育菁，「銀行信用卡客戶信用風險評估模型之建立」，國立交通大學管理科學系所碩士論文，2005年
14.曹國雄，黃英忠，黃同圳，張火燦，王秉君，「人力資源管理」，華泰書局，1997年。
15.許雅棣，「主管領導型態、員工人格特質、組織激勵制度與員工工作績效之相關性─以保險業務員為例」，國立東華大學企業管理學系碩士論文，2001年。
16.許雄傑，「臺灣中小企業主創業機會辨識對創業績效影響之研究—先前知識、警覺性與社會網絡之干擾效果」，國立體育學院休閒產業經營研究所碩士論文，2006年
17.郭奕均，「連鎖便利商店店經理管理才能評鑑指標之研究」，國立中山大學人力資源管理研究所碩士論文，2002年。
18.黃宜純，「美容與美髮沙龍店長專業能力分析研究」，國立臺灣師範大學人類發展與家庭研究所博士論文，2002年。
19.黃獻仁，「店長操作手冊」，憲業企管，2007。
20.經濟部商業司，「中階管理服務通」，聯經出版事業公司，2007年。
21.經濟部商業司，「便利商店經營管理技術實務手冊」，聯經出版事業公司，1994年。
22.廖聯僖，「連鎖店之店經理管理才能與工作績效之關係研究-以壓力因應為中介變數」，國立中山大學人力資源管理研究所碩士論文，2007年。
23.劉豫忠，「影響連鎖便利商店經營績效因素之研究–以統一麵包加盟店為例」，東海大學食品科學研究所碩士論文，1995年。
24.鄭志偉，「人格特質、知識管理行為、專業能力與工作績效關係之研究－以美髮業為例」，國立彰化師範大學工業教育與技術學系碩士論文，2006年。
25.鄭家成，「便利商店加盟店主內外控人格特質、領導行為與經營績效之相關性研究—以統一超商高高屏地區為例」，義守大學管理研究所碩士論文，2004年。
26.鄭臻妹，「內外控人格特質、工作特性及工作績效之分析研究-以台灣高科技產業員工為例」，國立中央大學人力資源管理研究所碩士論文，2001年。

二、英文文獻
1.Allport, G. W. (1963), Pattern and Growth in Personality. New York: Rinehart & Winston.
2.Allport, G. W. and H. S. Odbert (1937), “Trait Names, A Psychological Study,” Psychological Monographs, Vol. 47.
3.Branden, N. (1998), “Self-Esteem at Work,” San Francisco: Josey-Bass, pp. 35-48.
4.Brockhaus, Robert H (1980), “The Effect of Job Dissatisfaction on The Decision to Start A Business,” Journal of Small Business Management, Vol. 18, pp. 37-44.
5.Brockner, J. (1988), “Self-Esteem at Work,” Lexington, pp. 20-33.
6.Byars, Rue J. (1994), “Why performance Appraisal Systems Fail,” Personnel Administration, pp.32-40.
7.Campbell, J. P. (1990). “Modeling the Performance Prediction Problem in Industrial and Organizational Psychology,” In Handbook of industrial and organizational psychology, M. D. Dunnette and L. M. Hough, eds. Pala Alto, CA: Consulting Psychologists Press, pp.687-732.
8.Cattell, R. B. (1965), The Scientific Analysis of Personality. Baltimore Penguin.
9.Chelariu, Cristian, Thomas G. Brashear, Talai Osmonbekov, and Adriana Zait (2008), “Entrepreneurial Propensity in a Transition Economy: Exploring Micro-level and Meso-level Cultural Antecedents,” The Journal of Business & Industrial Marketing, Vol. 23, Iss. 6, pp. 405.
10.Christie, R. and F. L. Geis (1970), “Studies in Machiavellianism,” Academic Press, New York, pp. 150-162.
11.Digman, J. M. (1990), “Personality Structure: Emergence of the Five-Factor Model,” Annual Review of Psychology, pp. 417-440.
12.Dixon, J. R., A. J. Nanni, and T. E. Vollmann (1990) The New Performance Challenge: Measuring Operations For World-class Competition. Illinois, Homewood: IRWIN.
13.Fletcher, S., (1992), “NVQs, Standards and Competence: A Practice Guide for Employers”, Management and Trainers, London: Kogan page.
14.Fourie, Leon de Wet (2008), “Establishing a Culture of Entrepreneurship as a Contributor to Sustainable Economic Growth,” Journal of Global Business and Technology, Vol. 4, Iss. 2, pp.34-41.
15.Friendman, M and Rosenman, R. H. (1959), “Association of Specific overt Behavior Pattern with Blood and Cardiovascular Findings,” Journal of the American Medical Association, Vol. 169, pp. 1286-1296.
16.Furnham, Adrian, Troy Jensen, and John Crump (2008), “Personality, Intelligence and Assessment Centre Expert Ratings,” International Journal of Selection and Assessment, Vol. 16, Iss. 4, pp. 356.
17.Garvin, David A. and Lynne C. Levesque (2008), “The Multiunit Enterprise,” Harvard Business Review, pp. 106-117.
18.Guilford, T. P. (1959), Personality. New York: McGraw-Hill.
19.Heinsman, Hanneke, Annebel H.B. de Hoogh, Paul L. Koopman, and Jaap J. van Muijen (2008), “Commitment, Control, and the Use of Competency Management,” Personnel Review, Vol. 37, Iss. 6, pp. 609.
20.Hogan, R., J. A. Johnson, and S. R. Briggs (1997), Handbook of Personality Psychology. San Diego: Academic Press.
21.Hough, L. M. (1992), “The ‘Big Five’ Variables --- Construct Confusion: Description versus Prediction,” Human Performance, Vol. 5, pp. 139-155.
22.Howell, Sydney and Axel J. Jagle (1998), “The Evaluation of Real Options by Managers: A Potential Aspect of the Audit of Management Skills,” Managerial Auditing Journal, Vol. 13, Iss. 6; pp. 335.
23.Jeuland, Abel P., and Steven M Shugan (2008), “Managing Channel Profits,” Marketing Science, Vol. 27, Iss. 1, pp. 49-54.
24.Judge, Timothy A. and Joyce E. Bono (2001), “Relationship of Core Self-Evaluation--- self-Esteem, Generalized Self-Efficacy, Locus of Control, and Emotional Stability---with Job Satisfaction and Job Performance: A Meta-Analysis,” Journal of Applied Psychology, Vol. 1, pp. 80-92.
25.Kren, L. (1992), “The Moderating Effects of Locus of Control on Performance Incentives and Participation,” Human Relations, Vol. 45, Iss. 9, pp. 991-1012.
26.Lazarus, Arthur (2009), “Medical Leaders Wanted-Business Degree Desirable,” Physician Executive, Vol. 35, Iss. 2, pp. 40-42.
27.Lee, Jarvis Robert (1983), “Behavioral and Cognitive Antecedents of Reading Achieve in the Elementary Grades,” working paper, Michigan State University, pp. 50-82.
28.Lefcourt, H. M. (1972), “Internal versus External Control of Reinforcement Revisited: Recent Developments,” In Progress in experimental personality research, B. A. Maher, ed. New York: Academic Press.
29.Man, Thomas W. Y., Theresa Lau, and Ed Snape (2008) “Entrepreneurial Competencies and the Performance of Small and Medium Enterprises: An Investigation through a Framework of Competitiveness,” Journal of Small Business and Entrepreneurship, Vol. 21, Iss. 3, pp. 257-276.
30.Miller, Danny and Jean-Marie Toulouse (1986), “Strategy, Structure, CEO Personality and Performance in Small Firms,” American Journal of Small Business, Vol. 10, pp. 47-63.
31.Mitchell, T. R., C. M. Smyser, and S. E. Weed (1975), “Locus of Control: Supervision and Work Satisfaction,” Academy of Management Journal, Vol.18, pp.623-31.
32.Monte, C. F., and R. N. Sollod (2003), Beneath the Mask：An Introduction to Theories of Personality. MA: John Wiley & Sons.
33.Morgan, Larry Joe (1971), “A Comparison of the Evaluation Given and the Letter Grade Recommended for selected Secondary Student-Teachers by Their College Supervisor, Their Cooperating Teacher, Their Pupils and Themselves,” working paper, Saint Louis University, 123 pages; AAT 7205310.
34.Nunnally, J. C. (1978), Psychometric Theory. New York: McGraw-Hill.
35.Olson, Eric G., and Deepak Sharma (2008), “Beating the Commoditization Trend: a Framework from the Electronics Industry,” The Journal of Business Strategy, Vol. 29, Iss. 4, pp. 22-25.
36.Parry, S. (1998), “Just What Is a Competency? (And Why Should You Care?),” Training, Vol. 35, Iss. 6, pp. 58-64.
37.Pickard, Simon (2008), “Managing Risk and Opportunity: The People Imperative Peter Lacy,” The Journal of Corporate Citizenship, Iss. 30, pp. 139-146.
38.Porter, L.W., R. M. Steers, R. T. Mowday, and P. V. Boulian (1974), “Organizational Commitment, Job Satisfaction, and Turnover among Psychiatric Technicians, Journal of applied psychology, Vol.59, pp.603-609.
39.Quinn, Ryan W and Wayne Brockbank (2006), “The Development of Strategic Human Resource Professionals at Bae Systems,” Vol. 45, Iss. 3, pp. 477.
40.Radcliff, Benjamin and Patricia Davis (2000), “Labor Organization and Electoral Participation in Industrial Democracies,” American Journal of Political Science, Vol. 44, Iss. 1, pp. 132.
41.Robbins, Steven B., Judy M. Chartrand, Karen L. McFadden, and Richard M. Lee (1994), “Efficacy of Leader-led and Self-directed Career Workshops for Middle-aged and Older Adults,” Journal of Counseling Psychology, Vol. 41, pp. 83.
42.Roberts, James A., Richard S. Lapidus, and Lawrence B. Chonko (1997), “Salespeople and Stress: The Moderating Role of Locus of Control on Work Stressors and Felt Stress,” Journal of Marketing Theory and Practice, Vol. 5, Iss. 3, pp. 93-108.
43.Rotter, J. B. (1971), “External Control and Internal Control,” Psychology Today, June, pp. 37-59.
44.Savery, Lawson K. and Ken Hall (1986), “Managers and Decision Making -- ''People'' and ''Things'',” Journal of Managerial Psychology, Vol. 1, Iss. 2, pp. 19-23.
45.Snyder, M. (1987), “Public appearances, private realities: The psychology of self-monitoring,” WH Freeman, pp. 10-50.
46.Spector, P. E. (1987), “Interaction Effects of Perceived Control and Job Stressors on Affective Reactions and Health Outcomes for Clerical Workers,” Work & Stress, Vol. 1, pp. 155.
47.Spencer, Lyle M, and Signe M. Spencer (1993), Competence at Work: Model for Superior Performance. New York: John Wiley & Sons.
48.Stone, Florence (2009), “Refocusing on Credibility as a Key to Success,” Employment Relations Today, Vol. 35, Iss. 4, pp. 11.
49.Tas, R. F., S. V. LaBrecque, and H. R. Clayton (1996), “Property-Management Competencies for Management Trainees,” The Cornell Hotel and Restaurant Administration Quarterly, Vol. 37, Iss. 4, pp. 90-96.
50.Taylor, R. N. and M. D. Dunnette (1974), “Influence of Dogmatism, Risk-Taking Propensity, and Intelligence on Decision-Making Strategies for a Small of Industrial Managers,” Journal of Applied Psychology, Vol. 59, Iss. 4, pp. 420-423.
51.Tung, Rosalie L. (2008), “Do Race and Gender Matter in International Assignments to/from Asia Pacific? An Exploratory Study of Attitudes among Chinese,” Human Resource Management, Vol. 47, Iss. 1, pp. 91-96.
52.Ven, Jui-Hung and Chien-Pen Chuang (2007), “The Development of a Competency Ontology,” Journal of American Academy of Business, Cambridge, Vol. 11, Iss. 1, pp. 275-279.