在團體中，性格外向活潑者總是比較受人歡喜，在職場上亦然。然而，性格內外向者存有本質上的差異，而該差異是如何被展現在職場工作上，特別是員工的離職傾向？性格內向者會因為受到較少的關注而有較高的離職傾向嗎？本研究從雙因子理論出發，探討工作意義(內在動機)、社會支持(外在動機)與工作抱怨(外顯行為)各自對於內外向性格員工在離職傾向上之影響，並以調節模型作為分析策略。本研究共得294份有效問卷。研究結果發現，工作意義、社會支持與工作抱怨，皆能有效調節內外向程度在離職傾向上的主觀感受。工作意義能弱化高外向性員工的離職傾向；社會支持能弱化低外向性員工的離職傾向；但工作抱怨會強化高外向性員工的離職傾向。本文研究發現員工的內外向性格，其實會受到調節因素的影響，而使其展現出不同程度的離職傾向。
因此，從競逐人才的角度，企業若要有效降低人才流失率，本文建議組織應針對內外向性格員工，分別給予或設計不同的激勵方針。

In groups, extroverts always get more attention, and so in workplace. However, there have been fundamental differences between introverted and extroverted employees. But how the difference is displayed in the workplace, especially on the employee's turnover intention? Will introverts have a higher turnover intention due to less attention?
This study started from the two-factor theory and explores the effects of work meaning (intrinsic motivation), social support (external motivation), and work complaints (explicit behavior) on the turnover intention of employees with introverted and extroverted personality, and this study used moderating model as an analysis strategy. A total of 294 valid participants were collected in this study. The study found that the meaning of work, social support, and work complaints all can effectively moderate the subjective feelings of the degree of introverted and extroverted orientation in terms of their turnover intention. The meaning of work attenuates the turnover intention of employees with high extraversion. The social support attenuates the turnover intention of employees with low extraversion. However, higher levels of complaints about job strengthened the turnover intention of employees with high extraversion. This study also found that employees' introverted and extroverted personalities are actually affected by moderators, and they show different degrees on turnover intention. From the perspective of competing for talents, therefore, if organizations want to effectively reduce the turnover rate, this study suggests that the organizations should give or design different incentive policies for introverted and extroverted employees.

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