過去關於心理契約之研究，多探討心理契約背棄對於員工態度與行為之影響，較少探討員工知覺雇主心理契約的實現對員工離職意圖和組織公民行為的影響。目前國內外研究指出，心理契約背棄會造成工作滿意下降、離職意圖升高與組織公民行為的減少，但較少將這些概念做完整連結。因此，本研究將工作不滿意作為中介變項，探討心理契約的實現與離職意圖、組織公民行為之關係。
本研究採用問卷調查的方式，共蒐集372份有效問卷，研究結果發現：心理契約的實現對離職意圖呈現顯著負向關係，且工作不滿意對心理契約的實現與離職意圖有完全中介的效果。再者，心理契約的實現對組織公民行為呈現顯著正向關係，且工作不滿意對心理契約的實現與組織公民行為有部分中介的效果。
本研究將有助於組織瞭解員工訓練、薪資福利與工作保障的重要性，以減少員工工作不滿意，進而降低離職意圖與增加組織公民行為之展現。

Past empirical research on the psychological contract has focused on the relationship between psychological contract breach and employee attitudes and behaviors. Less attention has been paid to psychological contract fulfillment. The purpose of this study is to investigate the relationships among psychological contract fulfillment, turnover intention, and organizational citizenship behavior (OCB). This study also explores the mediating effect of job dissatisfaction on the relationship between psychological contract fulfillment, turnover intention, and organizational citizenship behavior.
With a sample of 372 employees in Taiwan, the results of this study showed that psychological contracts fulfillment had a negative effect on turnover intention and a positive effect on OCB. Moreover, job satisfaction fully mediated the relationship between psychological contract fulfillment and turnover intention. Job dissatisfaction partially mediated the relationship between psychological contract fulfillment and OCB. The findings of this study have implications for research on psychological contracts and for managers to recognize the important of training, compensation, and job security in reducing job dissatisfaction, turnover intention and enhancing employee citizenship behaviors.

一、 中文部分
王翠品（2002），「內部行銷作為、工作滿足、與離職傾向關係之研究 －以H連鎖娛樂事業為例」，國立中山大學人力資源管理研究所碩士論文。
吳詩縈（2005），「工作滿意、組織公民行為與工作績效關係之研究：以旅行業為例」，銘傳大學管理研究所碩士論文。
許景貞（2004），「工作滿足、組織承諾、工作績效與離職意圖關係之研究」，國立台灣科技大學企業管理研究所碩士論文。
葉穎蓉（2004），「由心理契約檢視員工工作身份對工作態度與行為的影響－以公部門的約聘人員為例」，人力資源管理學報，第4卷第4期，105-129。
陳曉嵐（2004），「工作特性認知與組織公民行為之關連性」，國立台灣科技大學企業管理研究所碩士論文。
黃家齊（2003），「人力資源管理活動、雇用關係與員工反應之關聯性研究-心理契約觀點」，管理學報，第20卷，483-514。
蔡妙津（2004），「職業倦怠、工作投入與組織公民行為之關聯性」，國立台灣科技大學企業管理研究所碩士論文。
賴育廷 (2005)，「心理契約違反與職場偏差行為、離職意圖之探討：以員工傳統性、知覺處罰可能性、知覺同事支持為調節變項」，中原大學心理學系碩士學位論文。
鍾志群（2003），「心理契約履行、信任與組織公民行為之研究」，中國文化大學國際企業管理研究所碩士學位論文。

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