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研究生: 李承鴻
Chen-Hung Lee
論文名稱: 營利與非營利組織員工、工作滿意度與商業道德認知三者之關係研究
The Relationship between Profit and Non-profit Organizations’ Employees, Job Satisfaction and Cognition of Business Ethics.
指導教授: 陳崇文
Chung-Wen Chen
口試委員: 李強笙
Ciang-Sheng Lee
許佳璵
Jia-Yu Shiu
邱皓瑄
Hau-Shiuan Chiou
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2014
畢業學年度: 102
語文別: 中文
論文頁數: 65
中文關鍵詞: 營利與非營利組織商業道德認知工作滿意度社會失序理論
外文關鍵詞: profit and non-profit organizations, business ethics cognition, job satisfaction, anomie theory
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  • 組織的經營模式中,有營利與非營利兩種,其經營想法與方式皆不同。自從國內外知名企業爆發一連串商業弊案後,人們開始檢視營利與非營利組織員工的商業道德認知,使員工商業道德認知成為目前學界與實務界相當重要的議題。本研究在社會失序理論的理論基礎下,試圖檢視營利與非營利組織員工對商業道德認知之關係,以及工作滿意度與商業道德認知之關係。再者,本研究以工作滿意度為調節變項,檢視其對營利與非營利組織員工與商業道德認知的調節效果。本研究依據美國會計學會區分營利與非營利組織組織之方式,在於有無營利動機,將公家機關視為非營利組織;私人企業視為營利組織,所以在研究方法上,本研究以台灣桃園以北地區之公家機關與私人企業員工為研究對象,採問卷調查的方式,總計回收265份有效樣本。研究結果顯示:(1)公家機關的員工相對於私人企業的員工有較高的商業道德認知;(2)工作滿意度會調節公家機關與私人企業員工與商業道德認知之間的關係。


    In the organization's business model, there are two kinds of profit and nonprofit. However, they all have different business ideas, methods to operate they organization. Since a series of business scandals have happened in the well-known domestic and foreign enterprises, people began to inspect the business ethics cognition of employees between profit and non-profit organizations. So the business ethics cognition of employees between profit and non-profit organizations become a very important issue in academic areas and practice areas. This study is based on anomie theory’s theoretical basis and attempt to investigate the relationship between employees of profit and non-profit organizations and business ethics cognitions. Furthermore, this study also explores the moderating role of job satisfaction on the above relationship. In this study, based on the way the American Accounting Association distinguishes profit and non-profit organizations, depends on the presence or absence of the profit motive. Therefore in this study, the government institution deemed nonprofit organizations and private enterprises deemed profit organizations.
    Results from a sample of 265 employees indicate that: (1) employees of government institution have a higher cognition of business ethics than employees of private enterprises; (2) the job satisfaction could moderate the relationship between employees of profit and non-profit organizations and business ethics cognitions.

    第一節 研究背景與動機……………………………………………………………1 第二節 研究目的……………………………………………………………………3 第三節 研究流程……………………………………………………………………4 第二章文獻探討……………………………………………………………………5 第一節 社會失序理論………………………………………………………………5 第二節商業道德認知………………………………………………………………7 第三節營利與非營利組織…………………………………………………………11 第四節工作滿意度…………………………………………………………………19 第三章研究方法……………………………………………………………………22 第一節 研究架構……………………………………………………………………22 第二節 研究假說……………………………………………………………………23 第三節 研究資料、對象與程序……………………………………………………23 第四節 問卷設計與變項之衡量……………………………………………………24 第五節 資料分析方法………………………………………………………………26 第四章 資料分析與統計結果………………………………………………………29 第一節樣本的基本資料……………………………………………………………29 第二節信度檢定分析………………………………………………………………32 第三節敘述統計與相關係數分析…………………………………………………32 第四節研究假說之檢驗……………………………………………………………35 第五章 研究討論……………………………………………………………………43 第一節 研究結果之學術意涵………………………………………………………43 第二節 實務管理意涵………………………………………………………………44 第三節 研究之限制…………………………………………………………………45 第四節 未來研究方向………………………………………………………………46 參考文獻………………………………………………………………………………47 附錄:問卷……………………………………………………………………………55 圖 1-1 研究流程圖……………………………………………………………………4 圖 3-1 研究架構圖……………………………………………………………………22 圖 4-1 工作滿意度對營利與非營利組織與商業道德認知之調節作用圖…………41 表 2-1 道德認知發展理論應用於企業倫理六個階段………………………………11 表 2-2 公營事業之定義………………………………………………………………13 表 2-3 公務員之定義…………………………………………………………………13 表 3-1 問卷發放與回收情形…………………………………………………………23 表 4-1 樣本基本資料…………………………………………………………………30 表 4-2 研究變項之平均數、標準差與相關係數矩陣表……………………………34 表 4-3 營利與非營利組織對商業道德認知之迴歸分析……………………………36 表 4-4 工作滿意度對商業道德認知之迴歸分析……………………………………38 表 4-5 營利與非營利組織、商業道德認知與工作滿意度之迴歸分析……………40 表 4-6 研究假說之結果………………………………………………………………42

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