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研究生: Raisha Shadrina
Raisha Shadrina
論文名稱: Understanding People Intention in Using Mass Rapid Transit: A Learning Experience from Taipei Metro
Understanding People Intention in Using Mass Rapid Transit: A Learning Experience from Taipei Metro
指導教授: 葉穎蓉
Ying-Jung Yeh
口試委員: 陳崇文
Chung-wen Chen
張譯尹
Yi-Ying Chang
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2019
畢業學年度: 107
語文別: 英文
論文頁數: 78
中文關鍵詞: sustainable transportationMRTintention using public transport
外文關鍵詞: sustainable transportation, MRT, intention using public transport
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This study aims to examine people intention in choosing the transport mode and identify predictors of using MRT for daily activities. A set of hypotheses is developed from the literature review and observation to determine predictors on people intention in using MRT consist of socio-demographic aspect, service quality aspect, the theory of planned behaviour and external factor. Taipei Metro is chosen as a research setting with Taiwanese, Indonesian and Foreigner in Taiwan as our main respondent. A survey using a questionnaire has been done to 276 respondents gathered in Taipei. The data gathered is examined using descriptive analysis, correlation and hierarchical regression analysis to explain people intention in using MRT.
The study revealed that 5 predictors consist of Subjective Norm (B=0.185, p<0.05), Perceived Behavioral Control (B=0.427, p<0.05), Walking Distance (B=0.102, p<0.05), Weather Condition (B=0.119, p<0.05) and Parking Issue (B=0.111, p<0.05) could explain Behavior Intention in using MRT. From the data analysis, the Author learn that TPB antecedents took a big portion in explaining people intention using MRT. The result of the predictor can be used as a suggestion to transport agency in fixing operation strategy of rail-based transportation. The findings can be an input for governments to increase people intention in using MRT and switch from their current transport mode.


ABSTRACT

This study aims to examine people intention in choosing the transport mode and identify predictors of using MRT for daily activities. A set of hypotheses is developed from the literature review and observation to determine predictors on people intention in using MRT consist of socio-demographic aspect, service quality aspect, the theory of planned behavior and external factor. Taipei Metro is chosen as a research setting with Taiwanese, Indonesian and Foreigner in Taiwan as our main respondent. A survey using a questionnaire has been done to 276 respondents gathered in Taipei. The data gathered is examined using descriptive analysis and hierarchical regression analysis to explain people intention in using MRT.
The study revealed that 5 predictors consist of Subjective Norm (B=0.185, P<0.05), Perceived Behavioral Control (B=0.427, P<0.05), Walking Distance (B=0.102, P<0.05), Weather Condition (B=0.119, P<0.05) and Parking Issue (B=0.111, P<0.05) could explain Behavior Intention in using MRT. From the data analysis, the Author learn that TPB antecedents took a big portion in explaining people intention using MRT. The result of the predictor can be used as a suggestion to transport agency in fixing operation strategy of rail-based transportation. The findings can be an input for governments to increase people intention in using MRT and switch from their current transport mode.

Keywords: sustainable transportation, MRT, intention using public transport

TABLE OF CONTENTS ABSTRACT i ACKNOWLEDGEMENT ii TABLE OF CONTENTS iii LIST OF TABLES vi LIST OF FIGURES vii LIST OF DEFINITIONS viii Chapter 1 Introduction 1 1.1. Research Background 1 1.2. Research Purpose and Objective 4 1.3. Research Outline 4 Chapter 2 Theoretical Framework 6 2.1. Sustainable Transportation 6 2.2. Factor Influencing Public Transport Choice Mode 7 2.3. Previous Research and Research Gap 9 2.4. Hypotheses Development 14 2.4.1 Socio-demographic Factor 14 2.4.2 Service Quality and Intention in Using Transportation 16 2.4.3 Behavioral Intention in Using Transport 18 2.4.4 Extending Factor in Behavioral Intention in Using Transport 20 Chapter 3 Research Methodology 25 3.1. Research Design 25 3.2. Research Setting 26 3.3. Data Collection Method 27 3.4. Scale Item Development and Measurement Items 28 3.5. Reliability of Items 31 3.6. Normality of Data and Multicollinearity 31 3.7. Characteristic of Sample 33 Chapter 4 Result and Data Analysis 35 4.1. Descriptive Analysis 35 4.2. Correlation 38 4.3. Hierarchical Regression Analysis 41 Chapter 5 Conclusion 47 5.1. Discussion and conclusion 47 5.2. Managerial Implication and Recommendation 51 5.3. Limitation and Suggestion for Future Research 52 References 53 Appendix A Questionnaire 60

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