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研究生: 邢姍姍
San-san Hsing
論文名稱: 產品稀少性與消費者初始態度對知覺價值的影響
Understanding Scarcity Effect and the Role of Initial Product Attitude on Consumers' Value Perceptions
指導教授: 吳克振
Couchen Wu
口試委員: 林俊昇
none
葉明義
none
謝光進
none
黃恆獎
none
學位類別: 博士
Doctor
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2006
畢業學年度: 94
語文別: 英文
論文頁數: 87
中文關鍵詞: 訊息曲解理論產品稀少性知覺價值消費者初始態度動機推斷理論
外文關鍵詞: Perceived Value, Motivated Reasoning Theory, The S-E-D Model, Scarcity, Consumers' Initial Product Attitude
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  • 稀少性被認為是最具效果的說服性原則之一,行銷實務中常見許多品牌利用稀少性訴求來增加消費者的注意力及購買意願。然而對於有關產品稀少性如何增進消費者購買意願、以及稀少性訴求是否適用於所有銷售情境卻仍不甚清楚。對於行銷活動之規劃而言,了解稀少性如何影響產品評估與探討稀少性效果是否會受產品基本態度影響是一重要議題。

    本篇論文的第一部分,是奠基於 Lynn 1991年所提出的 S-E-D 模型,與Monroe and Krishnan (1985) 的知覺價值模型,提出一個較完整的稀少性效果架構來驗證產品稀少性如何透過中介機制—預期昂貴、知覺品質、知覺符號性利益、知覺貨幣犧牲,進而影響知覺價值與購買意願。本研究利用線性結構模式來驗證該模型之適切性。研究結果指出:產品稀少性會透過預期昂貴、 知覺品質、與知覺符號性利益的提升進而增加知覺價值與購買意願。

    本篇論文的第二部分,則根據激勵推斷理論(Motivated Reasoning Theory)與訊息曲解理論(Information Distortion Theory)來驗證消費者對產品的基本態度是否會干擾稀少性訊息對產品評估的影響。研究中針對兩個不同的產品,利用兩個2 (產品的初始態度:喜好/不喜好) X 2 (產品供應: 充分/稀少)的實驗設計,並搭配衡量或操弄兩種不同的態度運作來進行干擾效果分析。研究結果指出:在喜好態度下,產品稀少性會更加提升知覺品質, 同時會降低知覺貨幣犠牲,進而明顯地強化消費者對產品的知覺價值。研究中並發現,消費者對產品的基本態度,相對於稀少性訊息,對知覺價值有更強烈的影響。最後,本篇論文根據研究結果提出具體建議與未來研究方向。


    In the world of applied marketing, scarcity appeal is an important strategy (Brannon and McCabe, 2001). Famous brands like NIKE, Apple, and Swatch have designed and produced limited-edition products specifically to stress the unavailability of products, thereby attracting more attention from markets and intensifying the desire for ownership (Brannon and McCabe, 2001). However, how scarcity affect evaluation, and does scarcity work for all products and on all consumers are not clear.

    The first part of this article examines how scarcity influences consumers’ value perceptions and purchase intents via mediating mechanisms—assumed expensiveness, perceived quality/symbolic benefits, and perceived monetary sacrifice. To fully understand the effects of scarcity, a conceptual framework incorporating Lynn’s S-E-D model (1992b) and the price-perceived quality model (Monroe & Krishnan, 1985) is developed. The proposed model is tested using SEM (Structural Equation Modeling) performed by LISREL, and results indicate that all hypothesized causal relationships are statistically significant.

    The second part of this paper, based on motivated reasoning theory (Agrawal and Maheswaran, 2005; Jain and Maheswaran, 2000) and information distortion theory (Adaval, 2003; Chernev, 2001), explores the moderating impact of consumers’ initial product attitudes on the effects of scarcity. These results show that individuals utilize different strategies in processing scarcity information, influencing the value perception in varied ways. Finally, this study concludes by discussing managerial implications and making suggestions for future research.

    1. Introduction 1 2. Conceptual Background 5 2.1 Scarcity Effect 5 2.2 Mediating Mechanisms of Scarcity 6 2.2.1 Perceived quality 6 2.2.2 Perceived Symbolic Benefits 8 2.2.3 The S-E-D Model 10 2.3 The Price-Perceived Quality Model 11 3. Research Model 14 3.1 Model Formulate 14 3.2 Hypotheses 14 4. Methods 17 4.1 Pretests 17 4.2 Stimulus and Manipulations 17 4.3 Subjects and Procedure 18 4.4 Measures 19 4.5 Analysis 21 4.5.1 Confirmatory Factor analysis 22 4.5.2 Path Analysis and Model Fit 26 4.5.3 Hypotheses Tests 26 4.6 Discussion 29 5. Moderating Analysis of Consumers’ Initial Product Attitudes on Scarcity Effect 33 5.1 The Role of Consumers’ Initial Product Attitudes 33 5.2 Motivated Reasoning Theory and Information Distortion Theory 34 5.3 Scarcity’s Effect on Perceived Quality and Symbolic Benefits 36 5.4 Scarcity’s Effect on Perceived Monetary Sacrifice 37 5.5 Scarcity’s Effect on Perceived Value and Purchase Intent 39 6. Experiments 41 6.1 Experiment 1 42 6.1.1 Pretests 42 6.1.2 Stimulus and Manipulations 42 6.1.3 Subjects 44 6.1.4 Design and Procedure 44 6.1.5 Dependent Measures 44 6.1.6 Manipulation Check 45 6.1.7 Results 45 6.1.8 Discussion 48 6.2 Experiment 2 51 6.2.1 Pretests 51 6.2.2 Stimulus and Manipulations 52 6.2.3 Subjects 54 6.2.4 Design and Procedure 54 6.2.5 Dependent Measures 54 6.2.6 Manipulation Check 54 6.2.7 Results 55 6.2.8 Discussion 59 7. Conclusions 62 7.1 Marketing Implications 65 7.2 Limitations and future research 67 Reference 68 Appendix A 77 Appendix B 78 Appendix C 80 Appendix D 82

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