台灣遊蕩犬數量不斷增長所造成的社會問題日益嚴重，政府與民間非營利組織每年投入大量經費資源仍難見成效，而此一困境來自公共服務體系中環環相扣的動態性複雜問題。本文以農委會110年度動保計畫中的「遊蕩犬絕育執行方針」與「寵登網用戶體驗優化」作為研究個案，探討如何運用系統思維解析複雜公共服務問題，釐清利害關係人的互動問題。研究目的透過「遊蕩犬絕育執行方針」與「寵登網用戶體驗優化」兩項個案分析，運用系統思維解析動態性複雜問題、辨識資源槓桿點，進一步探討服務設計如何克服設計挑戰與降低複雜性。研究目標為：（1）透過文獻探討及個案分析建立服務生態系統，釐清個案中利害關係人的複雜性；（2）運用系統動態方法梳理利害關係人的相互作用；（3）反思個案過程中服務設計者如何改善互動衝突點。
本研究基於實務案例，探討系統動態思維如何解析複雜公共服務問題，以及如何在個案實踐過程導入服務設計思維，並評估服務解方對改善互動衝突點的影響。綜合所述，本研究闡明系統動態思維如何應用於解析利害關係人的相互作用，降低公共服務複雜性；探討如何運用服務設計思維與方法，平衡多方關係人需求、推動價值共創，最終提出整合系統思維與服務設計的新途徑，及其運用於改善公共服務系統的價值與侷限。

The social issue of stray dogs in Taiwan has been increasingly severe. Despite the substantial annual investments in funding and resources by the government and various animal protection organizations, little progress has been made in resolving this problem. The difficulty stems from the dynamic complexity of the issues among stakeholders in the service system. The research problem of this study is: How can complex social problems be analyzed through stakeholders? The research method is a case study of the "Stray Dog Population Management Planning Guideline" and "Pets Registration Information System User Experience Optimization,” and system dynamics (SD) is employed to demonstrate how service design deals with complex problems in public systems. The research objectives are: (1) to construct a service ecosystem using a case study; (2) to employ system dynamics methods to analyze the interactions among stakeholders; (3) to reflect on how service designers resolved conflicts among stakeholders during the case study process. Based on practical cases, this study uses systems thinking to analyze interactive problems in stakeholder networks and provides a new perspective for analyzing the complexity of social issues. The research results can serve as a reference for practitioners in public service design.
Based on practical cases, this study examines how systems thinking can analyze complex public service issues and how service design can be integrated into case practices, evaluating the impact of service solution proposals on improving interaction conflict points. This research elucidates how system dynamics can be applied to decipher stakeholder interactions, reducing the complexity of public services. It explores the use of service design thinking and methods to balance the needs of multiple stakeholders, promote co-creation, and ultimately proposes a new approach that integrates systems thinking and service design. This approach is applied to enhance the value and address the limitations of the public service system.

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