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研究生: 郭乃瑜
Nai-Yu Kuo
論文名稱: 以科技接受模型探討連線購物 – 以社交聊天軟體LINE為例
Using Technology Acceptance Model to Explore Consumers’ Using Intention for Surrogate Purchasing: An Example of LINE App
指導教授: 欒 斌
Pin Luarn
口試委員: 陳正綱
Cheng-Kang Chen
林鴻文
Hong-Wen Lin
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2018
畢業學年度: 106
語文別: 中文
論文頁數: 50
中文關鍵詞: 連線購物代購科技接受模型知覺易用性購買意願賣家形象
外文關鍵詞: Mobile messenger app, Surrogate shopper, Technology Acceptance Model, Perceived usability, Willingness to buy, Perceived seller image
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社交聊天軟體購物方式的興起,源於智慧型裝置的普及化與網路環境的改善,結合智慧型手機與應用程式的高度使用,創造出新型態的線上購物。
所謂的社交聊天軟體網路購物的模式是指,賣家或主購在世界各地購物的同時,透過社交聊天軟體將商品款式、資訊用照片記錄的方式,發送到購物群組,與在群組內的團員同步連線,有意願購入的團員直接在群組中回覆欲購入之數量,稱為「連線購物」,其連線模式從日貨連線衍伸而來,但比起日貨連線能夠更即時的與連線賣家溝通或是確認是否有購買到商品,也更容易透過社交聊天軟體與群組內的團員互相交流分享產品使用心得,提升購買意願。
本研究試圖以科技接受模型來探討消費者對於社交聊天軟體的購物方式的接受度,並研究曾經參加購買的消費者於之前的購物經驗中,其變數賣家形象、知覺有用性、知覺易用性、信任、價格以及購買意願的關聯。
本研究結果發現(1)賣家形象對於知覺易用性以及信任具有正向的顯著影響。(2)知覺易用性和價格對購買意願具有顯著正向影響。


Online shopping via mobile messenger applications (e.g., LINE) is a new type of online shopping platform. The rise of online shopping through these mediums is due to the popularization of smart devices, and both improved social and internet networks.
A mobile messenger app shopping model begins with surrogate shoppers (i.e., sellers/vendors) shopping around the world, where they would use mobile messenger applications to send records of product information via photos to their selling group(s). Members of these groups (i.e., customers) who are willing to buy the particular product would leave messages such as “+1”, to indicate that they would like the surrogate shopper to purchase the product for the customer, and thus the purchasing process is completed. Customers therefore can contact surrogate shoppers to confirm the current product(s) situation. Also, group members share their own purchasing experience with the surrogate shoppers through the aforementioned “groups” may enhance willingness to buy to others member(s).
This study attempts to use technology acceptance model (TAM) to explore consumer acceptance of the mobile messenger shopping model, as well as to study consumers’ past purchasing experiences, perceived seller’s image, perceived usefulness, perceived ease of use, trust, price, and willingness to buy under consideration. The results of this study show that (1) the seller’s image has a positive and significant effect on perceived ease of use and trust and (2) perceived ease of use and price has a significant positive effect on purchase intention.

誌謝…………………………………………………………………………... i 目錄…………………………………………………………………………... ii 圖次…………………………………………………………………………... iii 表次…………………………………………………………………………... iv 摘要…………………………………………………………………………... v Abstract……………………………………………………………………….. vi 第一章 緒論………………………………………………………………... 1   第一節 研究背景與動機……………………………………………... 3   第二節 研究目的……………………………………………………... 4   第三節 研究流程……………………………………………………... 5 第二章 文獻探討………………………………………………………….. 5 第一節 連線購物定義與購物流程………………………………….. 5 1. 連線購物定義………………………………………………………. 5 2. 連線購物流程………………………………………………………. 6   第二節 科技接受模型………………………………………………... 8   第三節 賣家形象…………………………………………………….. 9   第四節 信任…………………………………………………………... 10   第五節 價格…………………………………………………………... 11   第六節 購買意願……………………………………………………... 11 第三章 研究設計…………………………………………………………... 12   第一節 研究架構……………………………………………………... 12   第二節 研究變向之操作型定義與衡量……………………………... 14   第三節 問卷設計……………………………………………………... 15   第四節 統計分析方法………………………………………………... 17   第五節 研究範圍與對象……………………………………………... 18 第四章 問卷分析…………………………………………………………... 19   第一節 樣本資料分析……………………………………………....... 19   第二節 假說模型檢驗……………………………………………....... 21   第三節 研究假說檢定……………………………………………....... 23 第五章 結論與建議……………………………………………................... 27   第一節 研究結論……………………………………………............... 27   第二節 研究限制……………………………………………............... 29   第三節 未來研究建議……………………………………………....... 30 參考文獻……………………………………………....................................... 31 附錄…………………………………………………………………………... 39

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三、 網站部份

1. 台灣經貿網. (2016). 跨境電商全球概況(上). Retrieved 01 March, 2018, from https://info.taiwantrade.com/biznews/%E8%B7%A8%E5%A2%83%E9%9B%BB%E5%95%86%E5%85%A8%E7%90%83%E6%A6%82%E6%B3%81-%E4%B8%8A-1101939.html

2. 財團法人資訊工業策進會 (2017a)。2016年消費者愛用App大洗牌!社交聊天軟體漲幅逾1成 影音娛樂使用率首破5成擠進第二名 行動遊戲、行動購物App漸退燒. Retrieved 01 March, 2018, from https://www.iii.org.tw/Press/NewsDtl.aspx?nsp_sqno=1952&fm_sqno=14

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