二十一世紀是知識經濟時代，我國政府部門為因應全球化整體環境的改變，期望透過不斷改革、創新、組織再造與行政革新等作為，達成「顧客滿意」、「服務品質」的目標。教育部規劃技術校院辦理「產業學院」計畫，推動學校以短期或中長期學程之形式，產學合作開設契合式人才培育專班，規劃各階段應完成相關設備、師資、課程之盤點。建立技職教育與產業的全面聯結平臺、加強技職教育體系與產業間的資源整合及建構技職教育與產業的發展特色。無論高職、專科、技術校院畢業生都具有畢業後立即就業的能力，充分提供產業發展所需的關鍵技術優質人力，以提升技職教育的競爭力。
基於「產業學院」議題之探索性特色，本研究採取質性研究設計及紮根理論的研究方法，以深度多元具代表性之訪談，針對政府應如何就技職教育行政核心流程，探討提升技職教育品質，照顧學生規劃未來生涯多元發展及培養其實務力、創新力、就業力、競爭力。本研究應用服務藍圖，分析推動產業學院計畫的作業流程，並繪製服務藍圖，探討政府部門在行政作業流程的規劃、服務缺口、服務失誤之間的傳送關聯，透過4位學者專家訪談，協助診斷政府各部門在規劃及行政流程面是否周延，以瞭解未來在政策執行時會出現的問題。本研究資料分析過程包括編碼與類屬，從訪談逐字稿概念化彙整出相關類屬。
本研究發現可能導致產學落差的缺口與分析其發生之原因，重新設計服務藍圖框架，本研究所發現之概念歸屬，可用於衡量推動產業學院計畫作業時，其執行面的成效評估，促進以服務顧客為導向的規劃，並提供產業界與政府部門間合作平臺之參考，以利後續研究提出「產業學院」計畫之改善方案。

The 21st century is the era of the knowledge economy; the government’s vision is to achieve customer satisfaction and service-quality through organization restricting, administration reforming, research and innovation for the adaptation of the globalized environment. The ministry of Education advocates technical colleges and universities to found the industrial institute project, which together with industries for preparing facilities, teachers, and courses to cultivate talents to be expert in various fields. Establishing a well-designed platform for cooperation, strengthening the integration of resources, and discovering the developing characteristics and benefits of cooperation between the technical and vocational education system and enterprises. Students graduate from the technical and vocational education system are the key human resources needed for industrial development, are equipped with the ability to be proficient with jobs immediately.
Based on the characteristics of the industrial institutes, a grounded theory approach is adopted in this qualitative-research. We interview four experts and discuss methods of improving the technical and vocational education system with respect to the core value of technical and vocational education and offering assistance to students in career planning and in fostering practical ability, creativity, competence, and competitiveness. The study recommends the implementing procedures and outlines a service blueprint to promote the industrial institute project. It investigates the relation between the design of procedure, customer service shortages, and service failures. From the interviews of four experts, we can diagnose the completeness of administrative procedures, foresee and bridge the gap between plan and policy implementation. In this study, data analysis process includes coding, classification, and compiling and synthesizing related information from interview transcripts.
This study observes and examines causes of the gap between industry and academia to redesign a service blueprint. Discoveries in this study can be used to assess the achievement of the industrial institute project, induce a customer-oriented scheme, and provide reference for the platform for cooperation between industry and the government. Therefore, it helps the improvement of the industrial institute project in the future.

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