近年來台灣逐漸轉為以服務業為主之經濟體系，而儲配運輸物流業是服務業中相當重要的一個類型，但此產業具有工作時數長、工作量大、工作成就感低、勞力密集與團隊必須緊密合作之工作特性，導致員工離職率高、企業留才不易等問題，故本研究欲探討工作認知面(工作豐富化和工作角色契合)與社會關係面(與主管關係和與同事關係)如何透過員工心理認知(心理意義與心理安全)進一步影響員工的回饋找尋行為。
本研究以台灣一家貨運行業的659位員工為研究對象，經由結構方程模型來驗證工作豐富化、工作角色契合、與主管關係、與員工關係、心理意義、心理安全與回饋找尋行為間之關係，經統計分析後，得到以下結論：
1.從工作認知面向，研究結果發現心理意義在工作豐富化與回饋找尋行為之間關係具有部分中介效果；心理意義在工作角色契合與回饋找尋行為之間具有完全中介效果。
2.從社會關係面向，研究結果發現心理安全在與主管關係和回饋找尋行為之間具有完全中介效果；而心理安全在與同事關係和回饋找尋行為之間具有部分中介效果。

Taiwan has been moving into the stage of serviced-oriented economic in recent years. Obviously, the express and logistics industry plays one of the most important roles in service industry. However, due to the characteristics of this industry, such as long working hours, heavy work load, low sense achievement, labor intensive and better team work requirement, and thus results in high turnover rate, the employer hardly keep talent employees. The research focused on studying how job perception (job enrichment and work role fit) and social exchange relations (supervisor relations and coworker relations) influenced the feedback seeking behavior of employees via psychological perception (psychological meaningfulness and psychological safety)
The participants for this dissertation came form 659 employees of one of the trucking company in Taiwan. In the empirical study, the research applied structural equation modeling analysis to test the relations of job enrichment, work-role fit, supervisor relations, coworker relations, and feedback seeking behavior. The results were stated as follows:
1.From job perception:.The relation of job enrichment and feedback seeking behavior was partially mediated by psychological meaningfulness; and the relationship between work-role fit and feedback seeking behavior was fully mediated by psychological meaningfulness.
2.From social exchange relations: Psychological safety fully mediated the effect of supervisor relations and feedback seeking behavior. The relationship between coworker relations and feedback seeking behavior was only partially mediated by psychological safety.

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