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研究生: 鍾秀英
Hsiu-Ying Chung
論文名稱: 公務人員使用政府數位學習意向的影響因素之探討
Determinants of Public Servants’ Intention to Adopt E-Government Learning
指導教授: 李國光
Gwo-Guang Lee
口試委員: 周子銓
Tzu-Chuan Chou
許麗玲
Li-Ling Hsu
黃世禎
Sun-Jen Huang
謝明慧
Ming-Huei Hsieh
學位類別: 博士
Doctor
系所名稱: 管理學院 - 管理研究所
Graduate Institute of Management
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 121
中文關鍵詞: 政府數位學習公務人員整合型科技接受與使用理論使用意向障礙因素政策因素結構方程模型
外文關鍵詞: E-government learning, Public servants, The Unified Theory of Acceptance and Use of Tech, Behavioral intention to use, Barrier factor, Policy factor, Structural Equation Model (SEM)
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  • 數位學習(e-Learning)具有低成本、富彈性的學習內容以及不受時間、空間限制等優點,其優勢已被廣泛認可和接受,訓練單位或機構通常花費可觀經費建置數位學習平臺。惟以往數位學習的研究,多以在校學生為對象進行調查與分析,少有以在職人士的學習為研究之主題,而公務族群乃以往研究所更少接觸者,惟其素質之良瓢直接影響政府之行政效能,且政府所費不貲,故其使用政府部門數位學習(e-government learning)的行為值得關注。
    本研究旨在探討公務人員使用政府數位學習之「使用意向」的關鍵影響因素。主要是以整合型科技接受與使用理論( Unified Theory of Acceptance and Use of Technology,簡稱UTAUT )為研究架構的理論基礎,並考量研究對象之特性,將模型加以延伸,納入影響公務人員是否使用數位學習的關鍵因素以期能充分展現研究對象之特性。本研究增加「障礙因素」、「政策因素」與「行為態度」等構面。使該理論模式呈現較以往之研究更為完整的觀點,並能提高UTAUT理論模型之解釋力。研究結果顯示,延伸UTAUT模型,除可充分展現研究對象之特性外,並能找出關鍵因素以供e-government learning管理當局策略制定之參考。研究成果對e- learning之理論擴展及實務運用,均有助益,可供後續研究及數位學習之管理機關參考。


    E-learning is a popular training method worth adopting, featuring a number of advantages such as low variable costs, flexible learning content, and independence from time and space constraints. The competence of public servants has a direct impact on a country’s administrative performance, for which governments provide considerable funding and training. Therefore, their behaviors toward e-government learning are worth examining. Most studies have based their investigations and analyses of e-learning on in-school classroom teaching. Scant research has addressed the adoption of e-government learning by public servants.
    Consequently, a complete reference framework is lacking to define the key factors that influence the use intentions of public servants regarding the adoption of e-government learning. The current study was enacted to fill this gap; thus, this study investigates these use intentions and the findings can provide a reference for subsequent research and policy planning by training agencies.
    This study investigated the factors influencing the behavioral intention of public servants toward adopting e-government learning. The Unified Theory of Acceptance and Use of Technology (UTAUT) was adopted as the theoretical basis for analysis, and three constructs, attitude toward behavior, barrier factor, and policy factor were added to obtain a more complete perspective and to enhance explanatory power. The results indicated that the research model, apart from fully demonstrating the characteristics of the research subject, identified the key factors to facilitate the policy-making processes of the government agency in charge of e-government learning.

    指導教授推薦書 I 學位考試委員會審定書 II 摘要 III Abstract IV 誌謝 V 目次 VI 圖表索引 VIII 第一章 緒論 1 1.1 研究背景與動機 1 1.2 研究問題與目的 2 1.3 研究範圍 3 1.4 研究流程 4 1.5 論文架構 5 第二章 文獻回顧 6 2.1 e-learning & e-government learning 6 2.2 相關理論 7 2.3 UTAUT模型 10 2.4 障礙因素(Barrier Factor) 14 2.5 政策因素(Policy Factor) 15 2.6 行為態度(Attitude Toward Behavior) 16 第三章 研究設計與實施 18 3.1 研究方法 18 3.1.1 混合方法論 18 3.1.2 半結構式訪談 19 3.1.3 問卷調查 20 3.1.4 結構方程模型分析 20 3.2 研究過程 23 3.2.1 第1階段:發展概念性模型 23 3.2.2 第2階段:建立概念模型 31 3.2.3 名詞釋義 32 3.2.4 本研究問項與UTAUT問項 33 3.3 資料蒐集與處理 36 3.3.1 調查對象的選取 36 3.3.2 問卷設計 36 3.3.3 問卷調查的實施與回收 39 3.3.4 信、效度檢驗 39 第四章 資料分析與解釋 51 4.1 結構方程模型分析 51 4.1.1 測量模式分析 51 4.1.2 結構模式分析 64 費力預期 69 4.1.3 模型比較 73 4.1.4 群組比較 80 4.2 其他統計分析 81 4.2.1 敘述統計分析 81 4.2.2 相關性分析 82 4.2.3 中介效果的分析 84 4.2.4 干擾效果的分析 86 第五章 結論與建議 89 5.1 研究發現與結論 89 5.2 貢獻 90 5.2.1 實務貢獻 90 5.2.2 學術貢獻 91 5.3 建議 92 5.4 研究限制與後續研究建議 94 參考文獻 96 附錄 105

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