簡易檢索 / 詳目顯示

研究生: 廖佳芬
Chia-fen Liao
論文名稱: 探討認知基模調節不一致效果-思考模式與框架效果對其之影響
Exploring the Moderate Incongruity Effect―The Influences of Processing Modes and the Frame Effect
指導教授: 吳克振
Cou-chen Wu
口試委員: 張順教
Shun-Chiao Chang
葉明義
none
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2011
畢業學年度: 99
語文別: 英文
論文頁數: 45
中文關鍵詞: 認知基模調節不一致效果思考模式框架效果
外文關鍵詞: Moderate Incongruity Effect, Processing Modes, Frame Effect
相關次數: 點閱:211下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報

透過消費者的認知過程進而去影響其對於產品的評估,認知基模調節不一致效果扮演著重要的角色。因此,本研究欲發現透過思考模式:分析式思考/全面性想像式思考與框架效果:利益框架/損失框架兩個因子來喚起消費者的認知過程時,會不會影響到認知基模的運作而使認知基模調節不一致效果因情境不同而改變—意即假設當認知基模一致的差異程度(一致/調節不一致)所帶來的認知過程與思考模式、框架效果的特性相配適時,認知基模調節不一致效果才會反映在消費者對產品評估的態度上。根據本研究結果指出,當消費者被引導進入分析性思考或接收到損失框架資訊時,對與其認知基模調節不一致的產品資訊有較高的評估勝過於與認知基模一致的產品資訊,反映出認知基模調節不一致效果;相反的,當消費者被引導進入全面性想像式思考或接收到利益框架資訊時,對與其認知基模一致的產品資訊會有較高的產品評估效果,此時無存在認知基模調節不一致效果。
在本研究中,我們試著從影響消費者的認知過程開始,來探討影響認知基模調節不一致效果的存在與否。藉由不同面向之因素探討以對消費者心理與行為有更進一步的研究。


Existing research propose that the moderate incongruity effect is a theoretical foundation which reveals to have powerful effects on product evaluation by stimulating consumers’ cognition. Results of two studies suggest that consumers’ cognitive processes which are evoked by analytic /holistic processing modes and gain/loss frames will influence the moderate incongruity effect. The existence of moderate incongruity effect is dependent on whether the cognitive progresses are matched the levels of schema congruity or not. When participants were in analytic processing mode or loss frame, they would have a higher product evaluation on moderate schema incongruent product information than schema congruent one. Conversely, participants would evaluate higher on schema congruent product information than moderate incongruent one when they were manipulated in holistic processing or gain frame. In our research, we focused on manipulating consumers’ cognitive processes which have impacts on the moderate incongruity effect. The diversified ways for persuading on consumers psychology and behaviors are discovered.

Chapter1:Introduction Chapter 2:Literature Review and Hypotheses Development 2.1 Moderate Incongruity Effect 2.2 Processing Modes Account of Cognition 2.3 Expectancy Discrepancy, Uncertainty of Levels of Schema Congruity 2.4 The Frame Effect and Levels of Schema Congruity Chapter 3:Study 1A 3.1 Overview and Design 3.2 Method 3.2.1 Stimuli development-The stimuli of Product category schemas 3.2.2 Stimuli development-Processing Modes 3.3 Procedure and measurement 3.4 Result 3.4.1 Manipulation Checks 3.4.2 Hypotheses testing 3.5 Discussion Chapter4:Study 1B 4.1 Overview and Design 4.2 Method 4.2.1 Stimuli development-The stimuli of product category schemas 4.2.2 Stimuli development-Processing Mode 4.3 Procedure and measurement 4.4 Result 4.4.1 Manipulation Checks 4.4.2 Hypotheses testing 4.4.3 Mediation Analysis 4.5 Discussion Chapter5:Study 2 5.1 Overview and Design 5.2 Method 5.2.1 Stimuli development-The stimuli of product category schemas 5.3 Procedure and measurement 5.4 Result 5.4.1 Manipulation Checks 5.4.2 Hypotheses testing 5.5 Discussion Chapter6:General Discussion 6.1 Summary 6.2 Managerial Implication 6.3 Limitation and Future Research References Appendix 1 The Manipulations of Frames

Allinson, C.W. and John Hayes. (1996).”The Cognitive Style Index: A Measure of Intuition-Analysis for Organizational Research,” Journal of Management Studies, 33(1), 119-135.
Bannon, K. and Marlene B. schwartz (2006), "Impact of Nutrition Messages on Children's Food Choice: Pilot Study," Appetite, 46 (March), 124-29.
Bolton, L. E. (2003), "Stickier Priors: The Effects of Nonanalytic Versus Analytic Thinking in New Product Forecasting," Journal of Marketing Research (February), 65-79.
Campbell, M. C. and Ronald C. Goodstein (2001), "The Moderating Effect of Perceived Risk on Consumers' Evaluations of Product Incongruity: Preference for the Norm," Journal of Consumer Research, 28 (December), 439-49.
Chaiken, Shelly (1987), "The Heuristic Model of Persuasion," in Soical Influnce: The Ontario Symposium, Vol. 5, ed. Mark P. Zanna, James M. Olson and C. Peter Herman: Lawrence Erlbaum Associates, 3-36.
Chen, Kuang-Fung and Chu-Mei Liu (2004), "Positive Brand Extension Trial and Choice of Parent Brand," Journal of Product & Brand Management, 13 (1), 25-36.
Escalas, J. E. (2004), "Imagine Yourself in the Product: Mental Simulation, Narrative Transportation, and Persuasion," Journal of Advertising, 33 (2), 37-48.
Evans, Jonathan ST. B. T. (2008), “Dual-Processing Accounts of Reasoning, Judgment and Social Cognition,” Annual Review of Psychology, In Press.
Higham, P. A. and John R. Vokey (1999), "Judgment Heuristics and Recognition Memory: Prime Identification and Target Processing Fluency," Memory & Cognition, in press.
Hirschman, E. and Morris Holbrook (1982), "Hedonic Consumption: Emerging Concepts, Methods and Propositions," Journal of Marketing, 46 (Summer), 92-101.
Kahneman, D. and Amos Tversky (1979), "Prospect Theory: An Analysis of Decision under Risk," Econometrica, 47 (March), 263-92.
Kahneman, D. and Shane Frederick (2007). “Frames and brains: Elicitation and control of response tendencies,”Trends in Cognitive Sciences, 11(2), 45–46.
Keller, P. A. , Isaac M. Lipkus, and Barbara K. Rimer (2003), "Affective, Framing and Persuasion," Journal of Marketing Research, 40 (1), 54-64.
Lee, A. Y. and Jennifer L. Aaker (2004),” Bringing the Frame Into Focus: The Influence of Regulatory Fit on Processing Fluency and Persuasion,” Journal of Personality and Social Psychology, Vol.86 (2), 205-218.
LeBoeuf, R. A. and Eldar Shafir (2004), "Bringing the Frame into Focus: The Influence of Regulatory Fit on Processing Fluency and Persuasion," Journal of Personality and Social Psychology, 86 (2), 205-18.
Maheswaran, D. and Joan Meyers-Levy (1990), "The Influence of Message Framing and Issue Involvement," Journal of Marketing Research, 27 (August), 361-67.
McElroy, T. and John J. Seta (2003), "Framing Effects: An Analytic-Holistic Perspective," Journal of Experimental Social Psychology, 39, 610-17.
Mendes, W. B., Jim Blascovich, Sarah B. Hunter, and Brian Lickel (2007), "Threatened by the Unexpected: Physiological Responses During Social Interactions with Expectancy-Violating Partners," Journal of Personality and Social Psychology, 92 (4), 698-716.
Meyers-Levy, J. and Alice M. Tybout (1989), "Schema Congruity as a Basis for Product Evaluation," Journal of Consumer Research, 16 (June), 39-54.
Nordgren, L. F. and AP Dijksterhuis (2009), "The Devil Is in the Deliberation: Thinking Too Much Reduces Preference Consistency," Journal of Consumer Research, 36 (June), 39-45.
Park, C. W., Sandra Milberg, and Robert Lawson (1991), "Evaluation of Brand Extensions: The Role of Product Feature Similarity and Brand Concept Consistency, " Journal of Consumer Research, 18 (September), 185-93.
Payne, J. W., James R. Bettman, and Eric J. Johnson (1992), "Behavioral Desicion Research: A Constructive Processing Perspective," Annual Review of Psychology, 43 (1), 87-131.
Peracchio, L. A. and Alice M. Tybout (1996), "The Moderating Role of Prior Knowledge in Schema-Based Product Evaluation," Journal of Consumer Research, 23 (December), 177-92.
Petrova, P. K. and Robert B. Cialdini (2005), "Fluency of Consumption Imagery and the Backfire Effects of Imagery Appeals," Journal of Consumer Research, 32 (December), 442-51.
Pezdek, K., Tony Whetstone, Kirk Reynolds, Nusha Askari, and Thomas Dougherty (1989), "Memory for Real-World Scenes: The Role of Consistency with Schema Expectation," Journal of Experimental Psychology: Learning, Memory, and Cognition, 15 (4), 587-95.
Puto, C. P. (1987), "The Framing of Buying Decisions," Journal of Consumer Research, 14 (December), 301-15.
Roediger III, H. L., Michelle L. Meade, and Erikt T. Bergman (2001), "Social Contagion of Memory," Psychonomic Bulletin & Review, 8 (June), 365-71.
Rosch, E., Carolyn B. Mervis, Wayne D. Gray, David M. Johnson, and Penny Boyes-Braem (1976), "Basic Objects in Natural Categories," Cognitive Psychology, 8 (July), 382-439.
Rothman, A. J., Steven C. Martino, Brian T. Bedell, Jerusha B. Detweiler, and Peter Salovey (1999), "The Systematic Influence of Gain- and Loss-Framed Messages on Interest in and Alexander J. Rothmanuse of Different Types of Health Behavior," Personality and Social Psychology Bulletin, 25 (11), 1355-69.
Rothman, A. J. and Peter Salovey (1997), "Shaping Perception to Motivate Healthy Behavior: The Role of Message Framing," Psychological Bulletin, 121 (January), 3-19.
Schoormans, J. P.L. and Henry S.J. Robben (1997), "The Effect of New Package Design and Product Attention, Categorization and Evaluation," Journal of Economic Psychology, 18, 271-87.
Shen, H., Yuwei Jiang, and Rashmi Adaval (2010), "Contrast and Assimilation Effects of Processing Fluency," Journal of Consumer Research, 36 (Febuary), 876-89.
Sloman, S. A. (1996), "The Empirical Case for Two Systems of Reasoning," Psychological Bulletin, 119 (1), 3-22.
Smith, E. R. (1998), "Mental Representation and Memory," in The Handbook of Social Psychology, Vol. 4th ed., ed. Daniel T. Gilbert, Susan T. Fiske and Gardner Lindzey: US:McGraw-Hill, 391-445.
Stayman, D. M., Dana L. Alden, and Karen H. Smith (1992), "Some Effects of Schematic Processing on Consumer Expectations and Disconfirmation Judgements," Journal of Consumer Research, 19 (September), 240-55.
Strack, F. and Roland Deutsch (2004), "Reflective and Impulsive Determinants of Social Behavior," Personality and Social Psychology Review, 8 (3), 220-47.
Sujan, M. (1985), "Consumer Knowledge: Effects on Evaluation Strategies Mediating Consumer Judgments," Journal of Consumer Research, 12 (June), 31-46.
Thompson, D. V. and Rebecca W. Hamilton (2006), "The Effects of Information Processing Mode on Consumers' Responses to Comparative Advertising," Journal of Consumer Research, 32 (March), 530-39.
Tversky, A. and Daniel Kahneman (1981), "The Framing of Decisions and the Psychology of Choice," Science, 211 (January), 453-58.
Van Den Broeck, H., Karlien Vanderheyden, and Eva Cools (2003), "The Field of Cognitive Styles: From a Theoretical Review to the Construction of the Cognitive Style Inventory," Vlerick Leuven Gent Working Paper Series, Vlerick Leuven Gent Management School.
Winkielman, P., Norbert Schwarz, Tedra A. Fazendeiro, and Rolf Reber (2003), "The Hedonic Marking of Processing Fluency: Implication for Evaluative Judgment," in The Psychology of Evaluation: Affective Processes in Cognition and Emotion, ed. Jochen Musch and Karl Christoph Klauer: Lawrence Erlbaum, Mahwah, NJ.
Yi, Y. (1990), "Cognitive and Affective Priming Effects of the Context for Print Advertisement," Journal of Advertising, 19 (2), 40-48.
Zhou, K. Z. and Kent Nakamoto (2007), "How Do Enhanced and Unique Features Affect New Product Preference? The Moderating Role of Product Familiarity," Journal of the Acadamic Marketing Science, 35 (1), 53-62.

無法下載圖示 全文公開日期 2016/04/12 (校內網路)
全文公開日期 本全文未授權公開 (校外網路)
全文公開日期 本全文未授權公開 (國家圖書館:臺灣博碩士論文系統)
QR CODE