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研究生: 黃莉婷
Li-Ting Huang
論文名稱: 部門間的協同建言行為研究
The Study of Inter-Departments of Collaborative Voice Behavior
指導教授: 鄭仁偉
Jen-Wei Cheng
口試委員: 謝亦泰
Yi-Tai Seih
陳崇文
Chung-Wen Chen
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2016
畢業學年度: 104
語文別: 中文
論文頁數: 68
中文關鍵詞: 利社會組織行為人格特質員工建言主管支持
外文關鍵詞: prosocial organizational behaviors, personality traits, employee voice, supervisor support
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  • 本研究有三個主要目的,分別為在主管支持對情感性認定、工具性認定及員工的人特質(宜人性格、嚴謹性格)和員工跨部門主動建言行為之間是否有調節作用。本研究採問卷調查法,以台灣企業員工為研究對象,總共回收216份問卷,有效問卷數達95.83%。研究結果顯示:
    1. 主管支持對情感性認定與員工跨部門主動建言行為間具有調節作用。
    2. 主管支持在工具性認定與員工跨部門主動建言行為間不具調節作用。
    3. 主管支持在宜人性格與員工跨部門主動建言行為間具有部分調節作用。
    4. 主管支持在嚴謹性格與員工跨部門主動建言行為間具有調節作用。


    This study focus on three purposes: respectively in charge of the case is instrumental identity, expressive identity, personality traits (conscientiousness personality and agreeableness personality) and employee’s across department of suggestions behavior of the supervisor support as moderators. The research is performed through the questionnaires survey to employees of companies in Taiwan. There are total 216 questionnaires collected from employees. Effective sample collection is 95.83%. Our findings are summarized as follows:
    1. The supervisor support has moderating effect of instrumental identity and across department of suggestions behavior.
    2. The supervisor support has no moderating influence on expressive identity and across department of suggestions behavior.
    3. The supervisor support has partially moderating agreeableness personality and across department of suggestions behavior.
    4. The supervisor support has moderating effect of conscientiousness personality and across department of suggestions behavior.

    第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究問題與目的 4 第三節 研究範疇與流程 5 第二章 文獻探討 8 第一節 利社會組織行為 8 第二節 人格特質 12 第三節 員工跨部門主動建言 15 第四節 主管支持 17 第五節 主管支持調節工具性認定和情感性認定行為與成員跨部門主動建言之關係 18 第六節 主管支持調節個人特質與成員主動建言之關係 20 第三章 研究方法與設計 22 第一節 研究架構與研究假設 22 第二節 研究對象與抽樣 23 第三節 研究變項操作及定義 24 第四節 資料分析方法 30 第四章 資料分析與結果 31 第一節 樣本基本資料分析 31 第二節 敘述統計 34 第三節 相關係數分析 34 第四節 信效度分析 37 第五節 研究假設驗證 39 第五章 結論與建議 47 第一節 研究討論 47 第二節 研究貢獻與實務意涵 50 第三節 研究限制 51 第四節 未來研究方向 52 參考文獻 52 問卷 56

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