在系統軟體業中，擁有專業技術的人才常被認為是一間公司的核心能力與競爭力的來源，但是也常常因為人才的離開，也將本身的經驗與知識帶走，進而造成公司莫大的損失。
本研究試著從組織能力的觀點，認為透過管理制度，將專案開發的相關文件、經驗與知識留在組織之中，才是公司長久競爭能力的來源。透過問卷的訪問台灣的系統軟體公司，最後發現，「專案流程標準化、模組化與知識經驗分享」對於系統軟體公司在專案開發績效的表現有顯著正向影響，而「獎勵員工取得專業技術」這個因素對於系統軟體公司在專案開發績效的表現的影響不顯著；所以留存在組織中的知識或能力，才是真正的組競爭能力的來源，留在人身上的知識或能力，會因為人員的異動或離開而喪失。所以，落實專案的標準化、模組化與知識分享傳承，才是系統軟體公司能夠長久保有或是提升公司競爭力的方式。

In the software service firms, the experts with special skills are looked on as the source of core competences. But It’s a huge damage to the firms because the experts’ resignation.
In this research, it tries to stand on aspect of organization capabilities. The competences come from the management system that keeps the experience and knowledge in the organization. By using questionnaire and interview, the major findings are: “standardizing project development procedure、modulize and sharing knowledge” and experience have positive effect on the projects performance of firm. But “the incentive of learning skills” has not effect on the projects performance of firm. So the conclusions of this research are that the organization capabilities are the original source of competence. By using management system, the organization capabilities keep the knowledge in the organization or the firms like memory. To establish the organization capabilities is the way to keep long-term core competence from competitors.

中文

1.黃端祥，“台灣中小型軟體發展組織如何實施CMMI Level 2 ”，中原大學碩士論文，2004
2.謝菊蓁，“CMMI及知識管理導入與軟體專案組織成效之關係”，輔仁大學碩士論文，2003
3.陳政雄，“軟體能力成熟度整合模式下的專案管理流程領域對軟體品質成本 影響之研究”，中正大學碩士論文，2003
4.王廣仁，”矩陣式組織設計管理之研究”，國立政治大學碩士論文，1988
5.吳思華，“策略九說”，臉譜出版，2000
6.林維熊，“策略管理”，2004
7.張紹勳，“SPSS For Windows 多變量統計分析”，松崗，1994年
8.張紹勳、林秀娟，“SPSS For Windows 統計分析”上下冊，松崗，1994年
9.黃昆明，“功能式矩陣組織研發管理關鍵成功因素之探討“，中山大學碩士論文，2001。
10.陳靜雲，“17家軟體公司聯手打群架，百億軟體集團呼之欲出”，新新聞周報732 期

英文

1.Cooper, R.G. and Kleinschmidt E. J. (1996), ”Winning Business in Product Develop: The Critical Success Factors”, Research.Technology Management, Vol.39, No.4:19-29.
2.Davis S.M., Lawrence P.R. (1977). “Matrix, Reading”, Massachusettes: Addison-Wesley Publishing Company,
3.Ethiraj, Sendil K.、Kale, Prashant、Krishnan, M. S. and Singh, Jitendra V. ,” Where Do Capabilities Come From and How Do They Matter? A Study in The Software Service Industry”, Strategic Management Journal, Jan2005, Vol. 26 Issue 1, p25-45.
4.Henderson R. and Cockburn I.(1994). “Measuring Competence? Exploring Firm Effect In Pharmaceutical Reseach”, Strategic Management Journal, Vol.15, p63-84.
5.Hodgetts R. M. (1968) “Leadership Techniques in the Project Organization”, Academy of Management Journal, Vol.11, p211-219,
6.Hultink, Erik Jan and Robben, Henry S. J. (1995) “Measuring New Product Success: The Difference that Time Perspective Makes”, Journal of Product Innovation Management; Vol. 12 Issue 5, p392.
7.James A. Brickley, Clifford W. Smith and Jerold L. Zimmerman, (2001) “Managerial Economics and Organizational Architecture,” McGraw-Hill, 2nd ed.
8.Johne, F. Axel and Patricia A. Snelson. (1988). “Success Factors in Product Innovation: A Seclective Review of Literature”, Journal of Product innovation Management, Vol.5, No2: 114-128.
9.Ken Kuzunoki, Ikujiro Nonaka, Akiya Nagata (1998). ”Organizational capabilities in product development of Japanese firms: a conceptual framework and empirical findings”. Organization science Vol.9, No.6, November-Demember.
10.Larson E.W. and Gobeli D. H.(1988). ”Organization For Product Development Project”, Journal of Product Innovation Management, May, p180-190.
11.Larson E.W., Gobeli D. H.(1985). ” Project Management Structure : Is There A Common Language? ”, Project Management Journal, June, p40-44.
12.Leonard-Barton D. (1992), “Core Capabilities And Core Rigidities: A Paradox In Managing New Product Development”, Strategic Management Journal, Vol.13, p111-125
13.Morbey, Graham K. (1988). ”R&D: Its Relationship to Company Performance”, Journal of Product Innovation Management, Vol.5, No3:191-200.
14.Nelson, R. R. and Winter, S. G.. (1982). “An Evolutionary Theory of Economic Change”, Harvard University Press, Cambridge, MA.
15.Paul J. H. Schoemaker (1992). “How to link strategic vision to core capabilities”, Sloan management review/ fall.
16.Philip A, Roussel et al. (1991). “Third Generation R&D: Management the risk to Corporate Strategy”, Harvard Business School Press.
17.PMI Standard Committee(2000), A Guide to the Project Management Body of Knowledge. Newton Square, PA: Project Management Institute.
18.Prahalad, C. K. and Hamel, G.. (1990). “The Core Competence of the Corporation”, Harvord Business Review, May-June, p79-91.
19.Pressman, R. S. (1992), “Software Engineering, a Practitioner’s approach”, McGraw-Hill.
20.Robert M. Grant (1991). “The Resource-based theory of Competitive Advantage: Implication for Strategy”, California Management Review, vol.33
21.Stuckenbruck, L.C. (1984). ”Interface Management, or Making the Matrix Work” in D.I. Cleland, Eds., Matrix Management Systems Handbook.
22.Teece, D. J., G. Pisano and A. Shuen (1997). ”Dynamic Capabilities and Strategic Management”, Strategic Management Journal, Vol.18, p509-533.
23.Youker R. (1977). ” Organization Alternatives for Project Managers”, Management Review, Nov., p46-53.