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研究生: 劉淑瑛
Su-Ying Liu
論文名稱: 公益行銷對消費者購買意願之影響
The Effect of Cause-Related Marketing on Consumer Purchase Intention
指導教授: 林孟彥
Tom M. Y. Lin
口試委員: 葉穎蓉
Ying-Jung Yeh
蔡瑤昇
Yao-Sheng Tsai
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2017
畢業學年度: 105
語文別: 中文
論文頁數: 39
中文關鍵詞: 公益行銷善因行銷品牌形象消費者購買意願中介效果企業社會責任
外文關鍵詞: Consumer purchase intention, Mediating effect
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  • 企業為善盡社會責任,以銷售與公益結合,將產品銷售收入的部份贈與公益慈善團體,達成公益活動目標,此為公益行銷。企業透過公益行銷達成銷售目的及品牌形象建立。
    本研究旨在探討公益行銷如何影響品牌形象及消費者購買意願,以月餅品牌為例,採用問卷調查法,分別發放公益行銷、普通行銷廣告文案之問卷,最後共蒐集400份有效樣本,並利用差異性分析、迴歸分析,探討公益行銷對消費者認知的品牌形象、消費者購買意願的影響。
    研究結果證實:
    一、消費者面對企業推出的公益行銷活動,將提高品牌形象及購買意願。
    二、證實消費者知覺的品牌形象對於公益行銷及購買意願產生中介效果。


    Cause-related marketing is defined as a method of marketing in which enterprises combine sales and charity in order to fulfill a social responsibility. Generally, these enterprises will contribute a part of their product sales to non-profit organizations to help them achieve their charitable goals. Enterprises expect to improve their sales and build their brand image as a result of carrying out caused-related marketing activity.
    The purpose of this study is to explore the relationship among cause-related marketing, brand image and consumers’ purchasing intentions, using mooncake brand marketing as a research subject. This research implemented one questionnaire requesting respondents’ reactions to the use of caused-related marketing to advertise a product and the other requested responses to a typical marketing advertisement for the same product. 400 valid copies of these two questionnaires combined were returned. Variation analysis and regression analysis were the methods used to test whether caused-related marketing activities affect brand image and consumers’ purchasing intention.
    Important research conclusions were 1. Cause-related marketing appears to have a positive effect on brand image and consumers’ purchasing intention. 2. Brand image is partially affected by cause-related marketing and subsequent changes in consumers’ purchasing intentions.

    誌謝 II 摘要 III Abstract IV 目錄 V 圖目錄 VI 表目錄 VII 第壹章、 緒論 8 第一節 研究背景與動機 8 第二節 研究目的 9 第三節 研究流程 9 第貳章、 文獻探討 11 第一節 公益行銷 11 第二節 品牌形象 13 第三節 購買意願 13 第四節 公益行銷與消費者購買意願之關聯 14 第參章、 研究方法 16 第一節 研究架構 16 第二節 研究變項及假設 16 第三節 研究設計 17 第四節 研究對象及抽樣 19 第五節 研究工具 20 第肆章、 研究結果與分析 21 第一節 敘述性統計分析 21 第二節 信效度分析 22 第三節 相關分析 24 第四節 假說檢定 25 第伍章、 結論與建議 30 第一節 研究結論 30 第二節 管理意涵與建議 31 第三節 研究範圍與限制 32 第四節 未來研究建議 33 參考文獻 34 附錄 37

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    二、 中文文獻
    卓峰志 (2013),善因行銷與社會創新,輔仁大學傳播創新研究中心,檢自https://rcci21.wordpress.com/2013/07/14/善因行銷與社會創新/
    高端訓 (2013),企業社會責任對消費者購買意願影響之研究–品牌依附及品牌形象之中介效果,國立臺北大學企業管理學系未出版之博士論文。
    陳怡如 (2016),品牌行銷:「買一瓶只給半瓶」反倒為品牌印象大大加分?」,品牌志,檢自http://www.expbravo.com/3182/品牌行銷買一瓶只給半瓶反倒為品牌印象大.html

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