資訊發展的快速增加了資訊產業中人力需求的敏感度，在過去的研究中發現企業傾向於雇用新職員以獲取新的技術，但可以觀察到的是資訊產業對人才的渴求與現今台灣社會上高失業率的矛盾情況同時存在，顯示學生無法透過教育獲得足夠職能進入職場，學校與企業間對於學生應有的知識與技能存在落差。然而學校的教學績效評估中卻未考慮是否能夠反應產業需求，因此本研究提出以教育落差做為教學績效評估之指標，協同外部企業以客觀的角度進行教學績效評估。

研究採用系統建構與展示法進行，規劃協同外部企業以教育落差為指標之評估模式，並初步建立一電子化平台進行資料蒐集，透過配對問卷攫取學生與其就業單位主管之評估資料，檢驗兩組對職能表現之認知，進行教育落差之分析與展示，經過資訊品質驗證，發展Kirkpatrick model的行為層次與結果層次，將學校教育與企業人力需求接軌。

系統以國立台灣科技大學資訊管理系為對象實施，進行雛型之模擬，引用教育部UCAN計畫辦公室研究與發展出之職能測驗問卷來進行教育落差之調查，並經過分析後得到以下結論：1.本系統能夠偵測出落差所在之職能落點與趨勢。2.本系統能夠透過樣本屬性分析挖掘隱藏的落差。3.教育落差適合做為教學績效的評估指標。4.本系統能夠提供有效資訊以輔助決策。

經過系統的實施與展示，本研究確立了系統的實用與可行性，並達成以下貢獻：1.彙整與分類過去教學績效評估相關之研究。2.確立以教育落差為外部績效之評估模式。3.經過資訊品質驗證完成了教育落差偵察系統之建置。4.提供教育決策上的管理依據。

The development of IS/IT raise the sensitivity of human resource requirement. Early literature has mention that IS recruiters are always looking for new-hires with substantial knowledge of specific software and can utilize it for carrying out the job assigned immediately. And one wondering thing is that both high human resource requirement and high unemployment rate are observed in Taiwan. It means that our students can’t learn enough skills or knowledge to do their job well after long time academic career. There are perception gaps in the required skills and knowledge of students between academia and industry. However, there aren’t any indices can reflect this fact in teaching performance evaluation in academia. The study using “education gaps” as outside index of teaching performance evaluation and concert with enterprise to evaluate teaching outcome in industry view.

This study use system development and presentation method to construct a framework to evaluate teaching performance with outside corporations by analysis education gaps as an index. We built an electronic system as analytical platform and coded paired-questionnaire in the system to collected data, compared results of student and their mentor, analysis the gaps and then display. We demonstrated information quality and developed the third and forth level of Kirkpatrick model in the end.

We asked students who has studied in NTUST dep.MIS as our sample, and quoted UCAN occupation-questionnaire to investigate education gaps then we got conclusions below: (1) The system can find out the gaps of skills/knowledge and their trend. (2) The system can find out the hidden gaps by using sample attribute analysis. (3) Education gap fits for teaching performance evaluation. (4) The system provides effective information to help decision making.

After run system and displayed, we achieved following contribution: (1) Arrange and classify the literature of teaching performance evaluation. (2) Constructs a framework to evaluate teaching performance. (3) Building the education gaps analysis system and demonstrate information quality. (4) Provides information for education decision making.

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7. 郭仁宗，「知識管理績效評估系統建構之研究」，國立台灣科技大學資訊管理系碩士學位論文，2003。
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