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研究生: 李宜勳
Yi-Hsun Lee
論文名稱: 企業社會責任對消費者品牌認知影響之探討-以宏碁公司為例
The Impact of Corporate Social Responsibility on Consumer Brand Cognitive– An Example of Acer
指導教授: 林孟彥
Meng-Yen Lin
口試委員: 欒斌
Bin Luan
蔡瑤昇
Yao-Sheng Tsai
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 67
中文關鍵詞: 企業社會責任品牌認知
外文關鍵詞: brand cognitive
相關次數: 點閱:320下載:29
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本研究以宏碁公司為個案研究對象,探討其在履行企業社會責任(CSR)的過程中,在顧客面、員工面、環境保護面、社會參與面及經濟面等各層面的CSR執行狀況,與消費者對於宏碁公司與acer品牌的認知影響之研究,包含:品牌知名度、品牌聯想、知覺品質、品牌忠誠度。研究結果顯示,消費者普遍認同宏碁公司CSR的表現,也因此增加對於宏碁公司品牌知名度及品牌聯想的認同度,也因此對於宏碁公司之品牌認知產生影響。


This research aims to investigate on the effect of Acer Inc. with its corporate social responsibility (CSR) from the perspective of consumers, staff, environment, social participation as well as the economy. It also analyses how the CSR influence consumers on Acer’s brand cognitive, including brand awareness, brand associations, perceived quality and brand loyalty.
The empirical results indicate that most of consumers recognize Acer’s performance on CSR which enhance its brand awareness and brand associations and also results an impact on its brand cognitive.

摘要II ABSTRACTIII 誌謝IV 目錄V 圖目錄VII 表目錄IX 第一章、緒論1 第一節、研究背景與動機1 第二節、研究問題與目的2 第三節、研究範圍與流程3 第四節、論文架構4 第二章、文獻探討5 第一節、企業社會責任之定義與衡量規範5 第二節、品牌認知之定義8 第三節、變項間之關聯性11 第三章、個案描述12 第一節、個案公司簡介12 第二節、個案分析13 一、公司治理13 二、企業承諾13 三、社會參與14 四、環境保護16 五、企業責任政策與策略16 第三節、專家訪談17 第四章、研究設計20 第一節、研究架構20 第二節、變數衡量及問卷設計21 第三節、資料分析方法23 第五章、資料分析與研究結果24 第一節、樣本結構分析24 第二節、信度與效度分析26 第三節、敘述性分析:問卷交叉分析30 第六章、研究結論與建議41 第一節、結論與研究貢獻41 第二節、管理意涵與建議41 第三節、研究限制與後續研究建議43 參考文獻46 附錄50

中文文獻
1.王文宣,「消費者對企業社會責任的知覺與企業品牌形象、品牌態度及購買意圖的關聯模式–以星巴克為例」,餐旅暨家政學刊,第七卷第四期,九十九年,頁349-371。
2.吳慈庭,「從消費者角度探討企業社會責任揭露之有效性」,國立政治大學企業管理研究所碩士論文,一百零一年。
3.吳肇展、劉娜婷、林瑞發,「企業社會責任、企業形象與購買意願關係之研究」,非營利組織管理學刊,一百零一年,頁13、42-61。
4.宏碁股份有限公司,「2013宏碁企業責任報告書」,一百零三年七月,頁11-81。
5.連育卿,「廣告訴求、品牌形象與品牌認知對消費者購買意願影響之研究」,南台科技大學行銷與流通管理研究所碩士論文,九十五年。
6.陳幼梅,「企業社會責任對消費者滿意度、品牌忠誠、品牌依戀與口碑的影響–以誠品為例」,逢甲大學國際經營管理研究所碩士論文,一百零三年。
7.陳智惠,「企業履行企業社會責任對消費者購車意願之影響」,中華大學企業管理研究所碩士論文,一百年。
8.趙雨潔,「企業社會責任與品牌價值之關聯性」,國立屏東科技大學企業管理研究所碩士論文,一百零二年。
9.鍾逸茹,「消費者對圖書出版品牌認知與影響之研究」,圖書資訊學研究,第六卷,一百年十二月,頁103-137。
英文文獻
1.Aaker, David A. (1991), Managing Brand Equity: Capitalizing on the Value of A Brand Name. New York: Free Press.
2.Aaker, David A. (1996), “Measuring Brand Equity Across Products and Markets,” California Management Review, 38 (3), 102-120.
3.Auger, Pat, Paul Burke, Timothy M. Devinney and Jordan J. Louviere (2003), “What Will Consumers Pay for Social Product Features,” Journal of Business Ethics, 42 (3), 281-304.
4.Bowen, H. R. (1953), Social Responsibilities of the Businessman. New York: Harper and Row.
5.Brammer, Stephen and Andrew Millington (2005), “Corporate Reputation and Philanthropy: An Empirical Analysis,” Journal of Business Ethics, 61 (1), 29-44.
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7.Carroll, A. B. (1979), “A Three-Dimensional Conceptual Model of Corporate,” The Academy of Management Review, 4 (4), 497-505.
8.CED (1971), Social Responsibilities of Business Corporations. New York: Committee for Economic Development.
9.Elkington, J. (1997), Cannibals with Forks: The Triple Bottom Line of 21st Century Business. Oxford: Capstone Publishing.
10.Friedman, M. (1970), “The Social Responsibility of Business Is to Increase Its Profits,” The New York Times Magazine, 13, 32-33.
11.Freeman, R. E. (1989), Strategic Management: A Stakeholder Approach. UK: Cambridge University Press.
12.Handelman, Jay M. and Stephen J. Arnold (1999), “The Role of Marketing Actions with A Social Dimension: Appeals to the Institutional Environment,” Journal of Marketing, 63 (3), 33-48.
13.Jacoby, J., and J. C. Olson (1977), “Consumer Response to Price: An Attitudinal Information Processing Perspective,” in Attitude Research, Y. Wind and M. Greenberg, ed. Moving Ahead (pp.). Chicago, Illinois: American Marketing Association, 73-86.
14.Keller, Kevin Lane (1993), “Conceptualizing, Measuring, and Managing Customer-Based Brand Equity,” Journal of Marketing, 57 (1), 1-22.
15.Lichtenstein, Donald R., Minette E. Drumnwright and Bridgette M. Braig (2004), “The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits,” Journal of Marketing, 68 (4), 16-32.
16.WBCSD (2000), Corporate Social Responsibility-Meeting Changing Expectations. Geneva: World Business Council for Sustainable Development.
17.Yoo, Boonghee and Naveen Donthu (2001), “Developing and Validation A Multidimensional Consumer-Based Brand Equity Scale,” Journal of Business Research, 52 (1), 1-14.
18.Zairi, Mohamed and John Peters (2002), “The Impact of Social Responsibility on Business Performance,” Managerial Auditing Journal, 17 (4), 174-178.
網路資料
1.行政院金融監督管理委員會網站:http://www.fsc.gov.tw/ch/home.jsp?id=96&parentpath=0,2&mcustomize=news_view.jsp&dataserno=201409180005&toolsflag=Y&dtable=News
2.經濟部工業局網站:http://www.moea.gov.tw/MNS/populace/news/News.aspx?kind=1&menu_id=40&news_id=40102
3.經濟部臺灣企業社會責任網站:http://csr.moea.gov.tw/main.aspx
4.Account Ability 1000 (AA 1000):http://www.google.com/search?hl=zh-TW&ie=UTF-8&q=AA1000
5.Association for Sustainable & Responsible Investment in Asia, ASrIA:http://asria.org/
6.Corporate Register:http://www.corporateregister.com/
7.Electronics Industry Code of Conduct, EICC:http://www.eiccoalition.org/
8.European Commission Strategy on CSR:http://ec.europa.eu/growth/industry/corporate-social-responsibility/index_en.htm
9.Global Reporting Initiative (GRI) Sustainability Reporting Guidelines:http://www.globalreporting.org/
10.International Labor Organization (ILO) conventions on core labor standards:http://www.ilo.org/
11.International Organization for Standardization, ISO 14000 Series: http://www.iso.ch/iso/en/ISOOnline.frontpage
12.Social Accountability 8000 (SA 8000):http://www.sa-intl.org/
13.Sullivan Principles: http://www.marshall.edu/revleonsullivan/principles.htm
14.The Organisation for Economic Co-operation and Development (OECD) Guidelines for Multinational Enterprises::http://www.oecd.org/home/
15.The UN Global Compact:http://www.unglobalcompact.org/
16.Waste Electrical and Electronic Equipment Directive, WEEE: http://ec.europa.eu/environment/waste/weee/index_en.htm
17.Young & Rubicam(Y&R):http://www.yrgrp.com/, Brand Asset
18.Valuator(BAV):http://bavconsulting.com/insights/reports/

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