本研究結合了知識管理失敗因素、合作過程以及系統，提出以使用者為中心的知識管理系統導入策略。研究綜合 知識管理的各項議題，如信任、態度、流程等；以及柔性管理中主張 主管應傾聽員工的聲音，潛移默化地進行變革，訂定本研究對於導入計畫的態度；最後結合知識作過程中兩個知識循環過程：知識社會化與應用，訂出 以使用者為中心的知識管理系統導入流程並實際導入至研究單位。
本研究紀錄了如何訂定導入策略、實際導入過程與導入結果分析。期望能藉此研究促使組織成員之間知識的分享、互動與交流，並能透過知識的妥善儲存，進而提升知識的品質及縮短學習的曲線，亦能達到自我省思、主動修正自我學習方式與知識建構及傳承的目標。
經過實驗與驗證後，本研究總計四項貢獻可供參考：（1）提供一套可實際運行的知識管理流程；（2）提供「以使用者為中心」的知識管理系統導入策略；（3）提升組織處理日常事務的效率與品質並縮短新人學習上所花費的時間；（4）利用知識管理系統所提供的資訊，來減少重複錯誤的可能性。

This research integrated the knowledge management failure factors, knowledge management process of cooperation and knowledge management systems. Proposing a strategy of user-centered knowledge management systems implementation. To help organization improving the success rate of knowledge management system. This study combines the issues of knowledge management, such as trust, attitude, and process. Also combines which Soft management advocate that manager should listen to the voice of staffs, imperceptibly to change, set the final version of the implementation attitude for this study. Nevertheless, we also use two cycle process: knowledge socialization and knowledge application from knowledge management process of cooperation to set the strategy of user-centered knowledge management and actually implement systems into research object.
This study keep records on how to set the implement strategy, actual implement process and the result of the implementation. The goal is to facilitate the sharing, interaction and communication of knowledge among members of the organization. And thus, enhance the quality of knowledge and shorten the learning curve, it can also achieve self-reflection; initiatively revise self-learning, construct and heritage knowledge.
After the experiment and verification, the author concludes three contributions which are summarized as follows:
1.Provide a set of practical knowledge management processes.
2.Provide a "user - centered" knowledge management system implementation strategy.
3.Improve the efficiency and quality of the organization to handle daily affairs and reduce the time spent on new learning.
4.Using information provided by the knowledge management system to reduce the possibility of repeating the error.

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