「知識管理在21世紀是組織成功的必要條件」，在知識經濟時代，知識是組織競爭最重要的策略資源，變成一個最重要的競爭武器，組織若能擁有更好的知識管理，就能提升相對的競爭優勢和存活能力，如何運用資訊科技管理知識，相對變成一個重要議題。知識管理系統是一個用來管理組織知識的資訊系統，也是基於資訊科技來支援組織知識創新、儲存檢索、轉移與應用的系統，能提供企業經營流程之所需，是企業內所需具備的核心系統，也成為創造組織競爭優勢最重要的因素之一。時下有許多探討知識管理系統的研究，但如何去操控組織策略和知識管理系統的支援之間的連結，這樣的研究是較少被討論到的，也就是去瞭解知識管理系統的策略意涵。
有別於運用傳統系統開發方法，探討知識管理系統開發過程及關鍵成功因素等標的，本研究希望能利用設計科學的IT Artifacts概念，透過一個台灣的知名產業研究公司的深度個案研討，分析知識管理系統的開發設計過程，並試圖瞭解知識管理系統的策略意涵、提出知識管理系統的設計如何來支援組織策略的模型，將每個模型的IT Artifact關鍵機制定義出來。
本研究的結果及相關發現，透過和組織策略連結的系統開發設計情境，在概念(Constructs)上能塑造新的組織文化和管理模式；在模型(Models)上能描繪一個新知識管理模式；在方法(Methods)上能推動有系統的知識管理文化；最後完成系統導入，進而達成組織策略目標，可提供未來企業在開發及導入知識管理系統時的參考依據。

Nowadays, Knowledge Management (KM) is a must-have helping organizations operate more productively. In this knowledge-based era, knowledge has become the most important resource for organizations to compete better. With better Knowledge Management, organizations are able to develop competitiveness and acquire the ability to survive in the marketplace. Therefore, how to leverage information technology (IT) to mange knowledge has become a key factor of entrepreneurial success. A Knowledge Management System (KMS) refers to an IT-based system designed to help manage knowledge in organizations, supporting the creation, storage and retrieval, transfer, and application of knowledge. The KMS designed to provide what organizations need to run their businesses is a core system for organization and is one of key factors helping organizations outperform others in the marketplace.
Previous studies suggest that the strategic implications are invaluable to gain an understanding of how information technology (IT) supports the business strategies and enhances organizational performance. However, still under-researched is how to manage organizational strategies with the support of KMS, which is of critical importance to understand the strategic implications of KMS.
Although this paper does not make the attempt to discuss the KMS design and key success factors using the traditional system development methods, instead of employing the concept of information technology(IT) artifacts in the design sciences as a lens for analyzing KMS design processes in order to understand the research issues. Through an in-depth case study of a famous Taiwanese consultant company, this study proposes a model of how KM system design supports business strategies. For each KMS artifact of the model, key mechanisms are identified.
Based on the four IT artifacts of the model, the findings suggest that through the context of system design linking KMSs and strategic implications of organizations, KMS constructs can make strategic direction more communicable and explicit explicit, and shape the new management philosophy. KMS model proposes the explicit problem and solution domains for the new strategy, it can also depict new KM model. In addition, the methods of KMS can facilitate systematic-based managerial culture. Finally, KMS as a system can act as an enabler and facilitator to fulfill the organizational strategy. This study represents a contribution to knowledge in this subject area.

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