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研究生: 何婉綺
Wan-chi Ho
論文名稱: 建構金融控股公司中階管理人員遴選模型研究-以模糊分析層級程序法為例
Building the Fuzzy Analytic Hierarchy Process Selection Model for Middle Manager in Financial Holding Company
指導教授: 鄭仁偉
Jen-wei Cheng
口試委員: 李國光
Gwo-guang Lee
劉念琪
Nien-chi Liu
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2006
畢業學年度: 94
語文別: 中文
論文頁數: 80
中文關鍵詞: 管理人員遴選管理才能模糊德菲法模糊分析層級程序
外文關鍵詞: Fuzzy Analytic Hierarchy Process, Managerial Competency, Manager Selection, Fuzzy Delphi
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管理能量是組織中最重要亦是最稀少的資源,尤其在現今機會無窮、瞬息萬變的時代,需不斷地開發新市場、技術突破創新、處理許多新關係等,拔擢一位優秀的管理人員為組織引航,勢必會在群雄四起的激烈競爭環境下,在管理創新上有所突破,並為組織打造一片屬於自已的藍海。
近年來政府積極推動金融改革政策,使得金融業間的整併越趨白熱化,在如此競爭激烈的金融環境下,遴選一位合適的中階管理人員宣達組織政策、凝聚員工向心力並推動組織文化融合,將有助於組織因應變遷。故本研究藉由相關文獻探討、學者諮詢及14位金融業界人士之意見彙整後,建構出一套屬於金融控股公司之中階管理人員遴選指標集,包含了環境偵測與反應能力、分析與策劃能力、統籌及掌控能力、領導能力、人格特質及自我發展等6大主準則及決策者認為遴選管理人員時重要程度較高之24項次準則。
  此外為探究現今金融控股公司管理人才條件需求的權重,本研究運用模糊分析層級程序進行對偶比較,分析出各主/次準則及整體準則權重之間的關係,研究結果發現,在主準則方面決策者認為人格特質的權重最高,在整體準則權重上則以主動學習能力、情緒管理及危機處理能力分列為權重最高之前三名。建構整體遴選架構權重的目的在於可提供決策者在遴選管理人員時做為參考,同時勉勵候選人朝這些方向精進自已的實力,以獲取決策者的賞識。


Management power is the most important and sparse resource in the organization, especially in the changeable century. We need to expand new market, to break through technology and to deal properly with all kinds of complicated relationship. It is important to select a superior manager to lead organization in the competitive environment. The manager bound to penetrate management innovation and to create the own blue ocean.

In the recently, the government positively promotes financial reformation strategy which results in financial holding company's merger behavior. It is important to select a suitable middle manager to convey organization strategy and promote culture fusion. By reviewing literature and consulting with fourteen marketer, this study is constructed a set of the financial holding company’s middle managers selection indexes which include six main appraisal criteria and twenty-four secondary appraisal criteria.

Besides, this study also analyzes the weights of all appraisal criteria by the Fuzzy Analytic Hierarchy Process (FAHP). The result shows that personality has the highest weight. In general, the first three highest weight include initiative learning, emotion management and crisis management. The purposes to construct this selection model can not only afford some references to decision makers but also encourage candidate to build up immense capability.

第一章 緒論.........................................- 1 - 第一節 研究背景.....................................- 1 - 第二節 研究動機.....................................- 2 - 第三節 研究問題與目的...............................- 4 - 第四節 論文架構.....................................- 5 - 第二章 文獻探討.....................................- 6 - 第一節 金融控股公司.................................- 6 - 一、 金融控股公司的定義.............................- 6 - 二、 金融控股公司的型態.............................- 7 - 三、 金融控股公司綜效的探討.........................- 9 - 第二節 管理人員遴選.................................- 11 - 一、 管理人員.......................................- 11 - 二、 管理人員的遴選過程.............................- 14 - 三、 管理人員的遴選工具.............................- 14 - 第三節 管理才能.....................................- 17 - 一、 才能 ...........................................- 17 - 二、 管理才能.......................................- 21 - 第三章 研究設計.....................................- 27 - 第一節 研究概念架構.................................- 27 - 第二節 研究樣本.....................................- 27 - 一、 研究樣本的選取.................................- 27 - 二、 研究樣本的基本資料.............................- 28 - 第三節 測量工具.....................................- 28 - 一、 中階管理者遴選指標集之專家問卷.................- 29 - 二、 運用模糊AHP建立中階管理者遴選模式之專家問卷....- 29 - 三、 中階管理者遴選評鑑調查問卷.....................- 30 - 第四節 建立模式.....................................- 30 - 一、 第一階段-整合管理人員遴選評鑑指標.............- 30 - 二、 第二階段-精簡管理人員遴選評鑑指標.............- 31 - 三、 第三階段-建立管理人員遴選指標之權重...........- 33 - 四、 第四階段-模糊綜合評判.........................- 36 - 第四章 實證分析.....................................- 38 - 第一節 中階管理人員遴選指標集分析...................- 38 - 一、 樣本資料分析...................................- 38 - 二、 精簡遴選指標過程...............................- 38 - 第二節 建立中階管理人員遴選指標之權重...............- 42 - 一、 建立層級架構...................................- 42 - 二、 樣本基本資料分析...............................- 43 - 三、 檢測問卷有效性.................................- 45 - 四、 權重計算過程...................................- 46 - 五、 結果分析.......................................- 49 - 第三節 管理人員遴選結果與分析.......................- 50 - 一、 最適人選評鑑計算過程...........................- 50 - 二、 結果分析.......................................- 52 - 第五章 結論與建議...................................- 54 - 第一節 結論.........................................- 54 - 第二節 管理意涵.....................................- 56 - 第三節 研究限制.....................................- 57 - 第四節 未來研究方向與建議...........................- 57 - 參考文獻............................................- 58 - 附錄一..............................................- 62 - 附錄二..............................................- 64 - 附錄三..............................................- 66 - 附錄四..............................................- 70 - 附錄五..............................................- 76 -

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