隨著科技進步與交通營運需求之發展趨勢,國內的交通列車在近幾年開始出現資訊顯示 幕設備,將訊息從傳統的靜態平面告示牌轉向為動態螢幕化的傳播形式,也為旅客取得訊息 的方式帶來相當重要的改變。在多數列車紛紛進行資訊顯示幕硬體設備升級的同時,其資訊 內容設計也應受到重視與改善,因為列車訊息傳達的好壞會直接影響旅客的行為、感受,以 及列車的環境品質、安全和效率,如何傳遞清楚、有效的圖文訊息給該使用者族群,便成為 我們必須關注的課題。
為了解如何提供符合列車使用者需求的訊息架構與介面視覺設計元素,本研究以台鐵沙 崙線列車資訊顯示幕為樣本,進行列車訊息的相關探討、使用者評估與設計。在研究流程上, 首先採內容分析法,以平面設計知識理論,對現行介面中各項視覺設計要素進行分析,再藉 由任務測試與訪談鐵路通勤族、鐵路背包客、沙崙線轉乘旅客以及視覺設計工作者等四類人 員,探究使用者的訊息需求和使用時所出現的問題,接著,將現行介面的問題點及設計建議 歸納整理後進行改良設計,範圍包括訊息架構與介面視覺設計,並進行第二次使用者測試, 檢視現行介面的問題是否有被解決,最後,依據分析結果,提出新版台鐵沙崙線列車資訊顯 示幕,以及其應具備的訊息架構與介面視覺設計準則。
依據研究結果發現予以歸納後,將結論分述如下,(1)建構列車訊息時,應依照情境 狀態規劃訊息層次與架構;(2)應用版面編排準則建構視覺介面,以及實踐文 校準等基 本動作以提高閱讀的流暢度;(3)簡易的動態效果可增加訊息辨識度;(4)使用中文黑體 與英文無襯線 體,並採 26 級以上的 級,確保每個文 都能夠被清楚辨認;(5)運用 級大小與粗細區別訊息的重要程度;(6)加強不同訊息間的圖形差異,可避免認知混淆; (7)圖形應具備聯想性、易讀性與易記性,可輔助文 傳達;(8)符號設計需注意圖地對 比清晰,並保持設計風格一致;(9)選用能夠表達設計概念與特質的色彩;以及(10)應 用適當的色彩數量組合與明度對比。應用上述設計方法,將可建構符合列車使用者需求的訊 息架構,以及達到良好的辨識度與舒適的介面視覺呈現,提升顯示幕的使用性。

With the technological progress and the development trend of transport demand, information display screen devices have appeared on domestic trains in recent years. The form of message dissemination has changed from traditional static billboards into dynamic screens, which has substantially changed the way passengers acquire information. While most trains continue to be underdoing information display screen hardware upgrades, there should be some emphasis on the information content design to make improvement, because the quality of train message dissemination has a direct impact on passenger behaviors, perceptions, as well as train environment quality, safety, and efficiency. How to convey clear and effective graphic messages to user groups has become an issue of concern.
In order to understand how to provide a message framework and interface visual design elements that meet the needs of train users, this study adopted information display screens available on Taiwan Railway Shalun Line trains as examples for train message related discussions and user assessment and design. For the research processes, first, the content analysis method was adopted. Using the graphic design knowledge and theory, the various visual design elements on the existing interface underwent analysis. Through task testing and interviews with four groups of people, namely, railway commuters, railway backpackers, Shalun line transfer passengers, and visual design workers, the users’ information needs and problems they encountered during use were explored. The problems with the existing interface and recommendations for the design were subsequently sorted and compiled to improve the design whose scope covers the message framework and interface visual design. A second user test was also conducted to examine whether the problems with the existing interface were resolved. Finally, based on the analysis results, the new version of Taiwan Railway Shalun Line train information display screen, its message framework, and the required interface visual design criteria were proposed.
Based on the sorted research results, the conclusions drawn are as follows: (1) Plan the message level developing train messages, the message levels and framework should be planned in accordance with the situation state. (2) Develop the visual interface using the layout alignment criteria and implement text calibration and other basic actions to improve the fluency of reading. (3) Enhance the simple dynamic effects by enhance message legibility. (4) Use Chinese bold characters, the English sans-serif font, and a letter size of over 26 to ensure the legibility of every word. (5) Use letter size and thickness to distinguish the degree of importance of messages. (6) Strengthen graphic differences of messages to avoid cognitive confusion. (7) Mange the graphics to be easy to associate, read, and remember; they should also aid message conveyance. (8) Take symbol design into consideration for the contrast and brightness of graphics as well as design style consistency. (9) Choose colors that express design concepts and characteristics to enhance users’ memory. (10) Maintain colors through an appropriate number of combinations and brightness contrast. With the research results concluded above a message framework that meets the needs of train users can be developed, and legible and comfortable interface visual presentation can be achieved, thereby enhancing the usability of the display screen.

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