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研究生: 郭秉原
PING-YUAN KUO
論文名稱: 組織領導與衝突化解-連接線產業導入精實專案之個案研究
Organization Leadership and Conflict Resolution-A Case Study of Cable Assembly Industry to implement LEAN project
指導教授: 林義貴
Yi-Kuei Lin
口試委員: 林希偉
Shi-Woei Lin
陳銘芷
Mingchih Chen
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業管理系
Department of Industrial Management
論文出版年: 2015
畢業學年度: 103
語文別: 中文
論文頁數: 51
中文關鍵詞: 創新與企業流程再造領導與溝通組織衝突與化解精實管理系統LEAN學習型組織
外文關鍵詞: innovation and business process reengineering, leadership and communication, organization conflict and reconciliation, lean management system, LEAN, learning organization
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  • 本個案藉由企業流程再造,以精實專案導入的歷程,描述一位陳總裁正面臨企業經營的困境。
    時節已進入2012年的秋末,一位滿面愁容的總裁,在公司大樓的總裁辦公室來回踱步著,憂心著股東們的期望,已經虧損三年的事業體,正面臨危急存亡的關鍵時刻,市場的激烈競爭,讓創業已久的事業,慢慢進入了獲利的寒冬。陳總裁回想著創業的過程,「電腦連接線」(Cable Assembly)產業,在3C產品む電腦(Computer)及其週邊、通訊(Communication,多半是手機)和消費電子(Consumer Electronic)め等三種產品的發展史上,具有舉足輕重的角色。這個由自己辛苦創立的公司,歷經了36個寒暑,面臨多少次的挑戰,怎麼會連續虧損了三年呢?
    個案中,介紹一個組織正在進行企業流程再造,以精實專案導入來改善體質,藉由尋求外力的方式來協助變革,從遴選顧問公司與顧問師開始,進入專案啟動、至專案進行過程中,遇到專案進度停頓與消極抵制;從過程中挖掘遭遇障礙所發生的原因
    從而進行組織之衝突與化解,並說明組織領導力在團隊績效中所扮演的角色重要性。
    為讓組織基業長青,需將企業塑造成一個學習型組織的文化,身為中高階主管對此任務更是責無旁貸,此個案呈現組織內普遍存在之真實狀況,可以藉由此個案研究,提升中高階主管之管理思維,如何參考與借鏡,使自己負責的組織,建構一個能夠創造高績效且具有競爭力之團隊。


    Through the process reengineering to introduce lean project, this is the case to demon-strate how a predicament that president Chen was facing when running the business.
    It was late autumn in 2012, a president who looked extremely worried and pacing back-and-forth in his office, concerning the expectation from the shareholders, especially the company has been losing money for 3 years as well as poor profitability with severe compe-tition in the market, and this is definitely the most critical moment to the company.President Chen recalled back the process of starting a business of cable assembly, it plays a decisive role in developing of 3C product (Computer and accessories), Communications (majority in mobile phone) and Consumer Electronic. The company started from scratch by himself and experienced different kind of challenges for 36 years, how come the company keeps declin-ing for 3 years?
    In this case, an organization is undergoing process reengineering to improve the struc-ture thru lean project implementation, as well as, look for further assistance by outsourcing. Starting from the consultant selection, the whole process of project kick-off, in the progress and/or suspending w/ resistance, the whole exercises is meant to determine the importance of the leadership in a team play, how to manage and resolve the organization conflict and rec-onciliation thru finding the root causes. In order to keep the organization everlasting, senior management is responsible to develop the learning organization as the culture inside of the company. This case represents the real situation inside of company / organizations, and thru the case study which would help senior management team to look into the business unit they are running thru different viewpoint, and to create a high-effective and competitive team.

    摘要...............................................................III ABSTRACT .........................................................IV 致謝...............................................................VI 目錄 ..............................................................VII 圖目錄.............................................................X 表目錄.............................................................XI 第一章:個案本文 ..................................................1 1.1個案背景與簡介...................................................1 1.1.1公司背景....................................................1 1.1.2經營的危機..................................................1 1.1.3股東的要求................................................ ..2 1.2連接線產業介紹...................................................3 1.3總裁面臨的經營困境...............................................6 1.4個案推進時間軸...................................................8 1.5方案的選擇.................................................... ..8 1.5.1總裁的理想.................................................8 1.5.2顧問公司的遴選..............................................9 1.5.3顧問師的指派................................................9 1.5.4改造案的規劃(日程與編組).....................................10 1.5.5精實專案導入................................................10 1.5.6專案啟動與誓師大會........................................ ...12 1.6 企業流程再造與組織衝突與化解......................................12 1.6.1前進與停滯..................................................12 1.6.2顧問公司林總監與BUA李副總的交鋒...............................14 1.6.3時序進入第一階段小結報告......................................14 1.6.4恭請總裁訓示................................................15 1.7領導溝通與組織衝突化解............................................16 1.8迎接黎明的朝陽...................................................19 第二章:教學手冊 ...................................................20 2.1 個案總覽.....................................................20 2.2 教學目標.....................................................21 2.3 作業指派.....................................................22 2.4 個案推進時間軸................................................22 2.5 教學建議.....................................................23 2.6 個案分析.....................................................25 A.您認為一般企業導入精實專案(或管理系統)的障礙與衝突可能會有那些? 建議該如何化解?...............................................25 B.導入新的生產模式(或管理系統),必定會增加員工的工作負荷;可能會 造成排斥與抵抗的事項為何?您會如何規劃?..........................28 C.企業導入新的專案或系統,通常與獎勵措施連結,獎勵制度的優點與缺點為何? 該如何設計獎勵制度?............................................31 D.請試說明啟動企業流程再造成功的關鍵要素有哪些?除了方法論之外, 有沒有更深層的意涵?............................................34 2.7 後記...........................................................37 參考文獻...........................................................38

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