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研究生: 唐金努
Antonius - Juanta Tetangena Tarigan
論文名稱: 變革管理在印尼的零售公司
Change Management in Indonesian Retail Company
指導教授: 劉代洋
Day-Yang Liu
口試委員: 陳守維
Chen, Shou-Wei
鄭仁偉
Chang, Jen-Wei
學位類別: 碩士
Master
系所名稱: 管理學院 - 管理學院MBA
School of Management International (MBA)
論文出版年: 2015
畢業學年度: 103
語文別: 英文
論文頁數: 85
中文關鍵詞: Indomaret組織變革變更管理便利店小超市零售印度尼西亞
外文關鍵詞: Indomaret, Organizational Change, Change Management, Convenience Store, Minimart, Retail, Indonesia
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  • 零售業務在印尼的增長快速發展。零售業務甚至成為越來越具有吸引力的國內和外國投資者採取的努力,在印尼被認為是非常有潛力進入零售市場,延長評論他們的業務。 2009年,第一家外資便利店被打開了。突然就改變了零售業的氛圍,成為印尼人民的新趨勢。便利店已成為頭條新聞,並得到普及的年輕一代在印尼,由於其提供現成吃現成的飲料產品,以前從未存在過的印尼小超市。它帶著新的理念。它並沒有帶來普通的概念,“便利店”與限制空間,但它建立大型賣場與現場音響和有線電視很多休息區觀看足球比賽。新進入者是否成功進入市場,抓住利基area.This將採用案例研究方法,從Indomaret點便利店的情況下,這將解釋如何組織變革管理在印尼,有什麼評論他們的策略來處理這種情況,你有什麼已完成由Indomaret管理。
    這項研究的目的是發現Indomaret組織變革管理和評論其戰略從迷你連鎖店成為便利店


    The growth of retail business in Indonesia develops rapidly. Retail business
    even becomes more and more attractive for both domestic and foreign investors to extend their business by taking effort to enter retail market in Indonesia which is perceived to be very potential. In year 2009, the first foreign convenience stores was opened. It suddenly change the retail atmosphere and became a new trend for Indonesian people. The convenience store was become headline and get popular for the young generation in Indonesia, because its offer ready to eat and ready to drink products that never existed in Indonesian minimart before. It came with the new concept. It did not bring the ordinary concept as “convenience stores” with limited
    spaces, but it build large stores with many sitting areas with live acoustic and cable TV to watch soccer games. The new entrants was successful enter the market and grab the niche area.This research will use case study methodology from Indomaret Point Convenience Store case, it will explain how the organizational change management in Indonesia, what are their strategies to handle this situation, what have been done by Indomaret management.
    This research objective is to discover Indomaret organizational change
    management and their strategies from minimart chain store become convenience store.

    ABSTRACT ACKNOWLEDGEMENT TABLE OF CONTENT LIST OF TABLES LIST OF FIGURES CHAPTER I INTRODUCTION I.1. Research Background and Motivation I.2. Research Objectives I.3. Research Content I.4. Thesis Flowchart CHAPTER II LITERATURE REVIEW II.1. Change Management Theory II.2. The Signifcant of Change Management II.3. Forces of Change II.4. Resistance to Change II.5. Change Formulation and Implementation II.6. Organizational Change Managemeny CHAPTER III RESEARCH METHODOLOGY III.1. Research Design III.1.1. Data Collection III.1.2. Data Analysis III.2. Interview Process III.2.1. Interview Period III.2.2. Interview Questions CHAPTER IV INDUSTRY ANALYSIS IV.1. Retail Industry in Indonesia IV.2. Five Forces Analysis IV.2.1. Threats of New Entrants IV.2.2. Threats of Substitute Products IV.2.3. Barganing Power of Supplier IV.2.4. Barganing Power of Buyer IV.2.5. Rivalry Among Existing Firms IV.3. SWOT Analysis IV.4. Company Profile IV.4. Indomaret Headquarter Organizational Structure IV.5. Indomaret Branch Organizational Structure CHAPTER V CASE ANALYSIS V.1. Background V.2. Forces for Change V.3. Organizational Change V.3.1. Vision and Mission Statement Change V.3.2. Change the Logo V.3.3. Special Task Team - Change Agents V.3.4. New Standard Indomaret Super Store V.3.5. Training and Development V.3.6. Planogram and Price Adjustment V.4. Change Implementation - Indomaret Convenience Store CHAPTER VI CONCLUSION AND RECOMMENDATION VI.1. Conclusion VI.2. Recommendation REFERENCES

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