對於企業來說，教育訓練人員的良劣，不但與訓練成效息息相關，且對於員工的績效，也有著密不可分的關係。此外，教育訓練人員的流動，也將會增加企業的成本。因此，本研究提出教育訓練人員的顧客導向與工作滿意、組織承諾以及組織公民行為等變數，進行深入的探討，並以教育訓練人員其與同仁的接觸時間作為干擾變項，探討教育訓練人員其與同仁的接觸時間是否對於顧客導向與工作滿意間，造成干擾的影響。
本研究透過紙本以及網路問卷的方式，收集118份樣本來進行分析，結果發現教育訓練人員所持有的顧客導向程度高低，將會正向的影響其工作滿意與組織公民行為，且工作滿意在顧客導向與組織承諾以及顧客導向與組織公民行為之間，扮演了中介的角色。此外，本研究亦發現教育訓練人員其與同仁的接觸時間，對於顧客導向與工作滿意間，將造成干擾的影響。本研究最後利用分析的結果，提出實務以及理論上的建議，供各企業做為參考。

In an enterprise, the quality of its training staffs has a lot to do with the training efficiency and the personnel effects. Furthermore, the quit rate of training staffs also will increase the cost of an enterprise. Therefore, this research proposes the characteristics of training staffs including Customer Orientation and Job Satisfaction , Organizational Commitment and Organizational Citizenship Behavior as variables, and the contact time between training staffs and their colleagues as an moderator variable to explore if the contact between training staffs and their colleagues will make a moderation of their Customer Orientation and Job Satisfaction.
The present study analyzes 118 samples recruited from paper and internet questionnaires. The results show that the degree of training staffs’ Customer Orientation will positively influence their Job Satisfaction and Organizational Citizenship Behavior. Moreover, Job Satisfaction plays a role as a intervening variable between Customer Orientation / Organizational Commitment and Customer Orientation / Organizational Citizenship Behavior. In addition, it is also verified that the contact between training staffs and their colleagues will moderate their Customer Orientation and Job Satisfaction. Based on these findings, this investigation aims to provide both theoretical and practical suggestions for enterprises.

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