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研究生: 林子琦
Tzu-Chi Lin
論文名稱: 人工智慧實踐於人才甄選之應用--碩士生與指導教授媒合決策支援系統
The Application of Artificial Intelligence in the Field of Talent Selection -- Master Student and Advisor Matchmaking Decision Support System
指導教授: 呂志豪
Shih-Hao Lu
口試委員: 曾盛恕
Seng-Su Tsang
鄭仁偉
Jen-Wei Cheng
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 50
中文關鍵詞: 決策支援系統人才甄選工作滿意度組織承諾
外文關鍵詞: Decision Support System(DSS), Talent Selection, Job Satisfaction, Organizational Commitment
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  • 人工智慧的應用範圍廣泛,科技的進步帶來方便和進步,人工智慧應用在實務上能夠協助人們在做一些重複性的工作時,能透過機器達到更高的效率,亦能夠避免人為的疏失,提升生產的效率。自動化的操作已經被應用於多個領域,人力資源部門在過去有許多繁雜的事務需處理,需要大量的人力和時間成本投入,而人才的重要性在一企業佔有舉足輕重的角色,因此倘若能夠降低人力資源部門所需花費的時間又能提高用人的準確度,才能精準的為企業帶來效益。
    在本研究最初利用深度訪談收集各指導教授在收學生時會參考的標準做題目的設計,並且給於明確的參考順序和配分比重,客製化的系統建置目的在於能夠精確的反應出老師收學生的條件和門檻,以利此系統未來能實際的被應用於新入學的學生。因此,在此研究中收集了現有指導教授的學生分數,並參照學生們目前在實驗室內的工作滿意度及組織承諾,觀察這之間的關係,並利用統計分析看彼此之間的相關及預測效果,以期望此系統能被類推至未來進入台灣科技大學企業管理所的學生,輔助他們做決策。系統的操作在於能夠在學生和教授面談前,透過填答後自動產生的簡單結果以提供學生們做參考,降低學生在尋找指導教授時時間緊湊的問題,也期望能讓每位學生進到最適合的研究領域學習。
    本研究在人才甄選的方式上與以往較為不同,且過去並無相關的研究輔助學生尋找指導教授,也較無研究在探討學生在各實驗室的工作滿意度和組織承諾。因此,期望透過此系統的初步發展,增進碩士生和指導教授的適配度,人崗的匹配才能讓碩士生享有最適合的資源,也讓指導教授在指導學生時較不會有無法指導的情況發生。藉此系統的輔助,不僅增加碩士生與指導教授的適配度,也能夠讓師生雙方在剛接觸時便能對彼此有初步的了解。


    Artificial Intelligence has a wide range of applications. Advances in technology bring convenience and progress. Artificial intelligence applications can actually help people to achieve higher efficiency through machines when doing repetitive tasks, and can also avoid artificial negligence. Improve the efficiency of production. Automated operations have been applied in many fields. The human resources department had many complicated tasks to deal with in the past, requiting a lot of manpower and time cost investment. The importance of talents plays an important role in an enterprise. The time required by the human resources department can improve the accuracy of employment, so as to bring benefits to the enterprise accurately.
    In this study, in-depth interviews were used to collect the standards that each advisor will refer to when enrolling students to design the questions, and give a clear reference sequence and weighting. The purpose of the customized system is to accurately reflect the conditions and thresholds for advisors to accept students, so that this system can be practically applied to new students in the future. Therefore, in this study, we collected the existed student scores of each advisor, and referenced the student’s current job satisfaction and organizational commitment in each laboratory. Observing the relationship between them and used statistical analysis to see the correlation and to predict the effect. In the hope that this system can be analogized to future students who enter the Business Administration department of National Taiwan University of Science and Technology to assist them in making decisions. The operation of the system is to provide students with reference through the simple results automatically generated after the answer before they have an interview with advisors. Between the students and advisors, it can reduce the problem of time-consuming when students are finding their guidance teacher. It is also expected that each student can reach the most suitable advisor for their research fields.
    This study is different from the past in the way of talent selection. In the past, there was no relevant research to assist students to find advisors and there is less research to discuss students’ job satisfaction and organizational commitment in each laboratory. Therefore, it is expected that through the preliminary development of this system, the degree of adaptation between master students and advisors will be improved. The matching of human positions will enable master students to enjoy the most resources and also make the advisors less likely to be unable to guide the students. With the assist of the system, it not only increases the degree of adaption between master students and advisors, but also enables teachers and students to have a preliminary understanding of each other when they first contact.

    摘要 I Abstract II 謝誌 III 目錄 IV 圖目錄 V 表目錄 VI 第壹章 緒論 1 第一節 研究背景與動機 1 第二節 研究問題及目的 2 第三節 研究流程及各章簡介 4 第貳章 文獻探討 5 第一節 電子化招募與相關應用 5 第二節 決策支援系統(DSS) 6 第三節 工作滿意度 8 第四節 組織承諾 11 第五節 甄選工具對招募之影響 12 第參章 研究方法 14 第一節 研究架構與研究工具 14 第二節 研究對象和研究流程 15 第三節 研究變數操作型定義與衡量 18 第四節 資料分析方法 23 第肆章 研究結果 25 第一節 樣本基本資料 25 第二節 描述性統計與相關分析 26 第三節 研究假說驗證 28 第四節 訪談結果整理 36 第伍章 結論與建議 39 第一節 研究結論 39 第二節 研究貢獻與實務意涵 39 第三節 研究限制與未來研究建議 40 參考文獻 42 一、中文文獻 42 二、外文文獻 42 三、網站資料 45 附錄 46 附錄一 受測問卷 46 附錄二 工作滿意度問卷和指導語 47 附錄三 組織承諾問卷和指導語 48 附錄四 系統操作畫面 49 附錄五 系統操作畫面-結果報表 50

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