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研究生: 鐘昱安
Yu-An Chung
論文名稱: 角色壓力、工作倦怠與離職意圖之關係:工作績效的調節效果
The Relationship among Role Stress, Burnout, and Turnover Intention: The Moderating Effect of Performance
指導教授: 陳崇文
Chung-Wen Chen
口試委員: 李強笙
Chiang-Sheng Lee
郭啟賢
Chii-Shyan Kuo
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2020
畢業學年度: 108
語文別: 中文
論文頁數: 44
中文關鍵詞: 角色壓力工作倦怠工作績效離職意圖
外文關鍵詞: Role stress, Burnout, Performance, Turnover intention
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  • 在離職意圖的研究領域中,角色壓力、工作倦怠及工作績效等為員工考量的重要前因。故本文目的為探討角色壓力、工作倦怠與離職意圖之關係,試圖解釋離職意圖的前置歷程;並以工作績效為調節變項,試圖說明工作績效對角色壓力、工作倦怠與離職意圖關係之影響。
    本研究針對一般受雇者,在不限制產業別的情況下,共有250個有效樣本,所有變項皆為自評。本研究顯示角色壓力和工作倦怠與離職意圖皆呈現顯著的正向關係。最後,受雇者的工作績效對角色壓力和工作倦怠與離職意圖不具有調節之作用存在。依據上述結果,本研究提出學術與管理實務上之意涵、研究限制及未來的研究方向。


    This study aims at general employees without targeting specific industries. There are 250 valid samples, and all variables are self-assessed. This study indicates that role stress, job burnout and turnover intention all show a significant positive relationship. Lastly, the performance of employees does not have a moderating effect on pressure, job burnout, and turnover intention.
    Based on the results above, this study proposes the implications of academic and management practices, research limitations and future research directions.

    摘要 I ABSTRACT II 致謝 III 目錄 IV 圖目錄 VII 表目錄 VIII 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 2 第三節 研究流程 2 第二章 文獻探討 4 第一節 離職意圖 4 第二節 角色壓力 5 第三節 工作倦怠 6 第四節 工作績效 7 第三章 研究方法 10 第一節 研究架構與假說 10 第二節 研究對象與程序 11 一、研究對象 11 二、研究程序 11 第三節 研究變項之定義與衡量 11 一、角色壓力 11 二、工作績效 12 三、工作倦怠 12 四、離職意圖 13 五、控制變項 13 第四節 資料分析方法 14 一、描述性統計 14 二、相關分析 14 三、信度分析 14 四、迴歸分析 14 第四章 研究結果 16 第一節 樣本基本資料 16 第二節 敘述統計與相關分析 18 一、敘述統計 18 二、控制變項與主要變項之相關分析 18 三、自變項與依變項之相關分析 19 四、調節變項與主要變項之相關分析 19 五、自變項間之相關分析 19 第三節 研究假說之驗證 21 一、角色壓力和工作倦怠與離職意圖之關係 21 二、工作績效之調節效果 22 三、研究假說之檢定結果 24 第五章 研究結論 25 第一節 研究結果之學術意涵 25 第二節 管理意涵 25 第三節 研究限制及未來研究方向與建議 26 參考文獻 27 附錄:本問卷研究 31

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