簡易檢索 / 詳目顯示

研究生: 黃秉弘
Bing-Hong Huang
論文名稱: 威權領導和工作績效之關係:情緒智商與同事支持的主要和調節效果
The Relationship between Authoritarianism Leadership and Job Performance:The Main and Moderating Effects of Emotional Intelligence and Coworker Support
指導教授: 邱淑芬
Su-Fen Chiu
口試委員: 張譯尹
Yi-Ying Chang
謝亦泰
Yi-Tai Seih
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理系
Department of Business Administration
論文出版年: 2016
畢業學年度: 104
語文別: 中文
論文頁數: 57
中文關鍵詞: 威權領導情緒智商同事支持工作績效工作要求-資源理論
外文關鍵詞: Authoritarianism Leadership, Emotional Intelligence, Coworker Support, Job Performance, Job Demand-Resources Model
相關次數: 點閱:322下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 本研究以工作要求-資源理論為基礎,探討主管威權領導與工作績效之關聯性,以及情緒智商和同事支持對於工作績效的直接效果,和其對威權領導和工作績效間關係的調節效果。以員工和其主管作為研究對象,透過問卷調查法,總共回收304組有效配對式問卷。研究結果顯示,(1)主管的威權領導與部屬的工作績效有正向關聯性。(2)部屬的情緒智商與工作績效有正向關聯性。(3)情緒智商對於威權領導至工作績效之關係不具有調節效果。(4)部屬間同事支持與工作績效有正向關聯性。(5)同事支持對於威權領導至工作績效之關係不具有調節效果。


    Drawing on job demand-resources model, this study examined the relationship between authoritarianism leadership and job performance. The study explored the main and moderating effects of emotional intelligence and coworker support. Using questionnaire survey, we collected 304 supervisor-subordinate dyad data among organizations in Taiwan. The result showed that (1) authoritarianism leadership was negatively related to job performance;(2) emotional intelligence was positively related to job performance;(3) emotional intelligence had no moderating effect on the on the relationship between authoritarianism leadership and job performance;(4) coworker support was positively related to job performance;(5) coworker support had no moderating effect on the relationship between authoritarianism leadership and job performance.

    摘要 I Abstract II 致謝 III 目錄 IV 表目錄 VI 圖目錄 VI 第一章、緒論 1 第一節 研究背景及動機 1 第二節 研究目的 4 第二章、文獻探討 5 第一節 工作要求-資源觀點 5 第二節 威權領導與工作績效的關係 7 第三節 情緒智商與工作績效的關係 9 第四節 情緒智商調節效果 10 第五節 同事支持與工作績效的關係 11 第六節 同事支持調節效果 12 第七節 研究架構 14 第三章、研究方法 15 第一節 研究樣本與研究程序 15 第二節 研究變數之衡量 17 第三節 資料分析方法 20 第四章、研究結果 22 第一節 驗證性因素分析 22 第二節 相關分析 25 第三節 假設驗證 27 第五章、結論與建議 31 第一節 研究結果與討論 31 第二節 理論與實務意涵 34 第三節 研究限制與未來方向 36 文獻參考 37 附錄 43 附錄一:問卷施測說明 43 附錄二:主管問卷 44 附錄三:員工問卷 46

    中文文獻
    吳宗祐 (2003)。工作中的情緒勞動:概念發展、相關變項分析、心理歷程議題探討(未出版之博士論文)。國立台灣大學,臺北市。
    吳宗祐 (2008)。主管威權領導與部屬的工作滿意度與組織承諾:信任的中介歷程與情緒智力的調節效果。本土心理學研究,30,3-63。
    吳宗祐、徐瑋伶、鄭伯壎 (2002):怒不可遏?或忍氣吞聲?華人企業中主管威權領導行為與部屬憤怒情緒反應的關係。本土心理學研究,18,3-49。
    許金田、胡秀華、凌孝綦、鄭伯壎、周麗芳 (2004):家長式領導與組織公民行為的關係:上下關係品質之中介效果。交大管理學報,24(2),119-149。
    陳皓怡、高尚仁、吳治富 (2007):家長式領導對多國籍部屬身心健康之影響:以華人外派主管為例。應用心理研究,36,223-244。
    張偉豪 (2011)。論文寫作SEM不求人。高雄:鼎茂圖書出版股份有限公司。
    趙安安、高尚仁 (2005):台灣地區華人企業家長式領導風格與員工壓力之關聯。應用心理研究,27,111-131。
    樊景立、鄭伯壎 (2000)。華人組織的家長式領導:一項文化觀點的分析。本土心理學研究,13,127-180。
    鄭伯壎 (1990)。領導與情境-互動心理學研究途。台北:大洋出版社。
    鄭伯壎 (1993)。家長權威價值與領導行為之關係探討。國家科學委員會專題研究報告(編號:NSC82-0301-H002-029),未出版。
    鄭伯壎 (1995)。家長權威與領導行為之關係:一個台灣民營企業主持人的個案研究。中央研究民族學研究所集刊,79,119-173。
    鄭伯壎、謝佩鴛、周麗芳 (2002)。校長領導作風、上下關係品質、及教師角色外行為:轉型式與家長式領導的效果。本土心理學研究,17,105-161。
    鄭伯壎、周麗芳、黃敏萍、樊景立、彭泗清 (2003)。家長式領導的三元模式:中國大陸企業組織的證據。本土心理學研究,20,209-250。

    英文文獻
    Aiken, L. S., West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Newbury Park: CA: Sage.
    Babin, B. J., & Boles, J. S. (1996). The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction. Journal of Retailing, 72(1), 57-75.
    Bakker, A. B., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22(3), 309-328.
    Bakker, A. B., Demerouti, E., De Boer, E., & Schaufeli, W. B. (2003). Job demands and job resources as predictors of absence duration and frequency. Journal of Vocational Behavior, 62(2), 341-356.
    Bakker, A. B., Demerouti, E., & Verbeke, W. (2004). Using the job demands‐resources model to predict burnout and performance. Human Resource Management, 43(1), 83-104.
    Bauer, T. N., & Green, S. G. (1996). Development of leader-member exchange: A longitudinal test. Academy of Management Journal, 39(6), 1538-1567.
    Beehr, T. A., Jex, S. M., Stacy, B. A., & Murray, M. A. (2000). Work stressors and coworker support as predictors of individual strain and job performance. Journal of Organizational Behavior, 21(4), 391-405.
    Bono, J., Foldes, H., Vinson, G., & Muros, J. (2007). Workplace emotions: the role of supervision and leadership. The Journal of Applied Psychology, 92(5), 1357-1367.
    Brislin, R. (1980). Translation and content analysis of oral and written material. Handbook of Cross-Cultural Psychology, 2 (2), 349-444.
    Brouthers, K. D. (2002). Institutional, cultural and transaction cost influences on entry mode choice and performance. Journal of International Business Studies, 33(2), 203-221.
    Byars, L. L., & Rue, L. W. (2000). Human Resource Management (6" ). New York: McGraw-Hill.
    Caplan, G. (1974). Support systems and community mental health: Lectures on concept development. New York: Behavioral Publications.
    Caplan, R. D., Cobb, S., & French, J. R. (1975). Relationships of cessation of smoking with job stress, personality, and social support. Journal of Applied Psychology, 60(2), 211-219.
    Chan, S. C., Huang, X., Snape, E., & Lam, C. K. (2013). The Janus face of paternalistic leaders: Authoritarianism, benevolence, subordinates' organization‐based self‐esteem, and performance. Journal of Organizational Behavior, 34(1), 108-128.
    Chen, H.-Y., & Kao, H. S.-R. (2009). Chinese paternalistic leadership and non-Chinese subordinates' psychological health. The International Journal of Human Resource Management, 20(12), 2533-2546.
    Chen, X. P., Eberly, M. B., Chiang, T. J., Farh, J. L., & Cheng, B. S. (2014). Affective trust in Chinese leaders linking paternalistic leadership to employee performance. Journal of Management, 40(3), 796-819.
    Cheng, B. S., Chou, L. F., Wu, T. Y., Huang, M. P., & Farh, J. L. (2004). Paternalistic leadership and subordinate responses: Establishing a leadership model in Chinese organizations. Asian Journal of Social Psychology, 7(1), 89-117.
    Chou, L. F., Cheng, B. S., & Jen, C. K. (2005). The contingent model of paternalistic leadership: Subordinate dependence and leader competence. Paper presented at the Academy of Management 2005 Annual Meeting, Honolulu, HI.
    Cropanzano, R., Howes, J. C., Grandey, A. A., & Toth, P. (1997). The relationship of organizational politics and support to work behaviors, attitudes, and stress. Journal of Organizational Behavior, 18(2), 159-180.

    Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499-512.
    Duffy, M. K., Ganster, D. C., & Pagon, M. (2002). Social undermining in the workplace. Academy of management Journal, 45(2), 331-351.
    Einsenberger, R., Cummings, J., Aemeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82(5), 812-820.
    Farh, J. L., & Cheng, B. S. (2000). A cultural analysis of paternalistic leadership in Chinese organizations Management and Organizations in the Chinese Context (pp. 84-127): Springer.
    Farh, J. L., Cheng, B. S., Chou, L. F., & Chu, X. P. (2006). Authority and benevolence: Employee’s Responses to Paternalistic Leadership in China. In A. S. Tsai, Y. Bian, & L. Cheng (Eds.), China’s domestic private firms: Multidisciplinary perspectives on management and performance (pp. 230-260). New York: Sharpe.
    Ganster, D., Fusilier, M., & Mayes, B. (1986). Role of social support in the experience of stress at work. The Journal of Applied Psychology, 71(1), 102-110.
    Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110.
    Gross, J. J. (1998b). The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2(3), 271-299.
    Heilman, M. E., Block, C. J., & Lucas, J. A. (1992). Presumed incompetent? Stigmatization and affirmative action efforts. Journal of Applied Psychology, 77(4), 536-544.
    Howes, J. C., Cropanzano, R., Grandey, A. A., & Mohler, C. J. (2000). Who is supporting whom?: Quality team effectiveness and perceived organizational support. Journal of Quality Management, 5(2), 207-223.
    Karasek, R. A., Triantis, K. P., & Chaudhry, S. S. (1982). Coworker and supervisor support as moderators of associations between task characteristics and mental strain. Journal of Organizational Behavior, 3(2), 181-200.
    LaRocco, J. M., House, J. S., & French Jr, J. R. (1980). Social support, occupational stress, and health. Journal of health and Social Behavior, 202-218.
    Lim, V. K. (1996). Job insecurity and its outcomes: Moderating effects of work-based and nonwork-based social support. Human Relations, 49(2), 171-194.
    Liang, S. K., Ling, H. C., & Hsieh, S. Y. (2007). The mediating effects of leader-member exchange quality to influence the relationships between paternalistic leadership and organizational citizenship behaviors. Journal of American Academy of Business, 10, 127-137.
    Mayer, J. D., & Salovey, P. (1997). What is emotional intelligence? In P. Salovey, & D. Sluyter (Eds.), Emotional development and emotional intelligence: Educational implications ( pp. 3–34). New York: Basic Books.
    Maslyn, J. M., & Uhl-Bien, M. (2001). Leader–member exchange and its dimensions: Effects of self-effort and other's effort on relationship quality. Journal of Applied Psychology, 86(4), 697-708.
    Porter, L. W., & Lawler, E. E. (1965). Properties of organization structure in relation to job attitudes and job behavior. Psychological Bulletin, 64(1), 23-51.
    Redding, S. G. (1990). The Spirit of Chinese Capitalism. Berlin: Walter de Gruyter.
    Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9(3), 185-211.
    Sargent, L. D., & Terry, D. J. (2000). The moderating role of social support in Karasek's job strain model. Work & Stress, 14(3), 245-261.
    Schermerhorn, J. R. (1992). Management for Productivity. New York: John Wiley & Sons Inc.
    Schneider, B., & Bowen, D. E. (1985). Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology, 70(3), 423-433.
    Silin, R. H. (1976). Leadership and values: The organization of large-scale Taiwanese enterprises. Cambridge, MA : Harvard University Press.
    Van der Doef, M., & Maes, S. (1999). The job demand-control (-support) model and psychological well-being: a review of 20 years of empirical research. Work & Stress, 13(2), 87-114.
    Westwood, R. I. (1997). Harmony and patriarchy: The cultural basis for “paternalistic headship” among the overseas Chinese. Organization Studies, 18(3), 445-480.
    Wong, C.-S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13(3), 243-274.
    Wren, J. T. (1995). The leader’s companion. Insights on Leadership through the ages. New York, NY:Free Press.
    Wu, M., Huang, X., Li, C., & Liu, W. (2012). Perceived interactional justice and trust‐in‐supervisor as mediators for paternalistic leadership. Management and Organization Review, 8(1), 97-121.
    Wu, T.-Y., & Hu, C. (2009). Abusive supervision and employee emotional exhaustion dispositional antecedents and boundaries. Group & Organization Management, 34(2), 143-169.
    Zhou, J., & George, J. M. (2001). When job dissatisfaction leads to creativity: Encouraging the expression of voice. Academy of Management Journal, 44(4), 682-696.

    無法下載圖示 全文公開日期 2021/06/23 (校內網路)
    全文公開日期 本全文未授權公開 (校外網路)
    全文公開日期 本全文未授權公開 (國家圖書館:臺灣博碩士論文系統)
    QR CODE