宅配產業引進台灣將近 17 年，它的業務行為方式改變了國內的物流配送模式，也帶動許多產業之興起及銷售交易行為的改變，對國內社會及經濟影響甚大且深遠。
本研究是以A宅配公司為例，透過研究A公司之CSR，進而深究宅配這產業中，如何搭配其自有之產業特性及公司資源，以善盡其最佳之社會責任。本研究採搜集及歸納國內、外具代表性之相關宅配公司之CSR做法，並參考社會發展趨勢，整理出以「員工滿足」、「顧客滿足」、「企業滿足」、「社會滿足」之相關CSR做法，以此提供宅配業龍頭A公司做為持續發展CSR之參考依據，亦可供相關產業企業之參考，除可促進企業與社會更好之未來，亦讓企業能提升公司形象，進而能永續經營，且社會更能受益。
關鍵字：企業社會責任、宅配

It has been for nearly 17 years since home delivery business was introduced in Taiwan. The business model has changed domestic logistics and distribution practices and led to the rise of many industries and sales transactions change. It has significant influence on society and economic conditions.
This research is based on the A company case study, through the study of the A company CSR practices to study how home delivery business unitize corporate resource and business characteristics to fulfill best efforts on social responsibility. This study collects and summarizes the CSR practices of famous domestic and foreign related home delivery companies and follows social trends to sort out "employee satisfaction", "customer satisfaction", "enterprise satisfaction" and "social satisfaction" CSR practices. In order to provide home delivery business leading company A as a blueprint for CSR sustainable development and reference of relevant industrial enterprises. This could not only bring better future for business and society, but also promote company's image, and make sustainable management and benefit society.
Key word: CSR、corporate society responsibility、 home delivery business

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