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研究生: 林庭漢
Lin Ting-Han
論文名稱: 大學生Facebook知識分享影響之研究-Facebook承擔特質之調節效果
Factors influencing college students’ knowledge sharing on Facebook: The moderating role of Facebook affordances
指導教授: 陳秀玲
Hsiu-Ling Chen
口試委員: 陳素芬
Su-Fen Chen
徐式寬
Shihkuan HSU
學位類別: 碩士
Master
系所名稱: 人文社會學院 - 數位學習與教育研究所
Graduate Institute of Digital Learning and Education
論文出版年: 2014
畢業學年度: 102
語文別: 中文
論文頁數: 104
中文關鍵詞: Facebook知識分享利他信任知識分享自我效能承擔特質
外文關鍵詞: Altruistic, Knowledge sharing self-efficacy
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  • 本研究主要目的是在探討影響大學生之Facebook知識分享的因素,以及使用者對於Facebook特性之看法,是否有利於促進大學生從事知識分享的相關活動。不同於過去知識分享之相關研究,大多是從個人或環境等單一角度來探討影響使用者分享之因素。本研究嘗試結合個人分享因素(利他、信任、知識分享自我效能)與分享環境因素(分享承擔特質、社會承擔特質與科技承擔特質),藉此瞭解影響大學生於Facebook中的分享因素。

    本研究以使用Facebook之大學生作為研究母群,採用網路問卷調查法,問卷回收時間於2014年3月4日至4月11日,共獲得有效樣本673份。問卷調查結果以描述性統計、信度分析、探索性因素分析、獨立樣本t檢定、單因子變異數分析、皮爾森積差相關分析和階層迴歸分析等方法進行資料分析。

    經資料分析後發現,部分分享因素與分享環境所呈現的承擔特質對於分享態度、意願及行為具有正向預測力;透過調節效果的檢定發現,分享承擔特質與科技承擔特質對信任關係與分享意願有調節作用,當使用者認為分享環境缺乏分享功能或容易使用的情況下,提升成員間的信任關係,對於分享意願的提升是最有效果的。另外,本研究也針對背景變項進行差異分析,結果發現不同背景變項在分享態度、意願及行為部分具有顯著差異。

    最後,本研究根據分析結果擬出相關建議,以供進行分享活動及未來相關研究之參考。


    The purpose of this research is to investigate the factors that influence college students’ sharing behaviors and whether their perception regarding the characteristics of Facebook benefits college students in knowledge sharing.Differ from the previous knowledge sharing research which were mostly probed from the single perspective of an individual person or an environment, this study attempts to combine personal sharing factors (Altruistic, Trust and Knowledge Sharing Self-efficacy) and environmental factors (Sharing Affordance, Social Affordance and Technology Affordance) to understand the factors that affect collage students’ Facebook sharing behaviors.

    As the population of this research was collage Facebook users, the researcher employed online questionnaire survey to collect data. The online survey started from March 4th to April 11th and received a total of 673 valid samples. The researcher adopted descriptive statistics, reliability analysis, exploratory factor analysis, T-test, one-way ANOVA, Pearson’s product-moment correlation and hierarchical regression analysis methods to analyze the survey results.

    After data analysis, the research found that sharing attitude and behaviors would be positively influenced by the sharing environment and some of the sharing factors. By conducting the moderating effect test, the researcher found that sharing affordance and technology affordance had moderation effects on trust and sharing intention. In addition, when users were exposed to either low sharing affordance or low technology affordance, the most effective way to enhance the sharing intention was to elevate the trust relationships among members. Moreover, the researcher employed variance analysis to background variables and found that different background variables had significant impact on sharing attitude, sharing intention, and sharing behaviors.

    Finally, the research results provided suggestions for future study as well as a reference for conducting sharing activities.

    第一章 緒論 第一節 研究背景與動機---------------------------------------------------------------1 第二節 研究目的與問題------------------------------------------------------------- 5 第三節 名詞釋義---------------------------------------------------------------------- 6 第四節 研究範圍與限制------------------------------------------------------------- 8 第五節 研究重要性------------------------------------------------------------------- 9 第二章 相關文獻探討 第一節 Facebook----------------------------------------------------------------------10 第二節 知識分享----------------------------------------------------------------------14 第三節 承擔特質----------------------------------------------------------------------24 第三章 研究方法 第一節 研究架構----------------------------------------------------------------------32 第二節 研究假設----------------------------------------------------------------------33 第三節 研究對象與資料蒐集-------------------------------------------------------34 第四節 研究工具----------------------------------------------------------------------35 第五節 資料分析方法----------------------------------------------------------------42 第四章 研究結果 第一節 樣本分析------------------------------------------------------------------------45 第二節 信度與效度分析---------------------------------------------------------------48 第三節 填答樣本現況及相關分析---------------------------------------------------52 第四節 迴歸分析------------------------------------------------------------------------56 第五節 背景變項之差異檢定---------------------------------------------------------63 第六節 研究假設檢定總整理---------------------------------------------------------70 第五章 結論與建議 第一節 討論與結論---------------------------------------------------------------------75 第二節 研究建議------------------------------------------------------------------------87 參考文獻----------------------------------------------------------------------------------------89 附錄----------------------------------------------------------------------------------------------97 圖目錄 圖2-3-1三類心智模式-----------------------------------------------------------------------25 圖2-3-2訊息感知與承擔特質之關係-----------------------------------------------------26 圖2-3-3物品、使用者、行為、功能與承擔特質之關係-----------------------------27 圖3-1-1研究架構-----------------------------------------------------------------------------32 圖3-4-1問卷內容-----------------------------------------------------------------------------35 圖4-4-1分享承擔特質對信任與分享意願之調節效果圖-----------------------------59 圖4-4-2科技承擔特質對信任與分享意願之調節效果圖-----------------------------60 圖4-6-1各面向與分享態度的關係--------------------------------------------------------72 圖4-6-2各面向與分享意願的關係--------------------------------------------------------72 圖4-6-3各面向與分享行為的關係--------------------------------------------------------73 圖4-6-4承擔特質對分享因素與知識分享之調節關係-------------------------------73 圖5-1-1信任關係/分享成承擔特質矩陣-------------------------------------------------81 圖5-1-2信任關係/科技成承擔特質矩陣-------------------------------------------------82 表目錄 表3-4-1影響分享之因素面項與出處-----------------------------------------------------37 表3-4-2知識分享面項與出處--------------------------------------------------------------39 表3-4-3承擔特質面項與出處--------------------------------------------------------------40 表4-1-1背景變項描述性統計--------------------------------------------------------------45 表4-1-2 Facebook使用情形描述性統計--------------------------------------------------47 表4-2-1分享因素量表因素分析結果-----------------------------------------------------49 表4-2-2知識分享量表因素分析結果-----------------------------------------------------50 表4-2-3承擔特質量表因素分析結果-----------------------------------------------------51 表4-3-1問卷構面摘要表--------------------------------------------------------------------53 表4-3-2分享因素、知識分享與承擔特質之相關表----------------------------------55 表4-4-1分享態度階層迴歸分析表--------------------------------------------------------57 表4-4-2分享意願階層迴歸分析表--------------------------------------------------------58 表4-4-3分享行為階層迴歸分析表--------------------------------------------------------61 表4-5-1性別在分享因素、知識分享與承擔特質之差異分析表-------------------63 表4-5-2年齡在分享因素、知識分享與承擔特質之差異分析表--------------------64 表4-5-3使用Facebook時間在分享因素、知識分享與承擔特質之差異分析表-65 表4-5-4分享環境的選擇在分享因素、知識分享與承擔特質之差異分析表-----66 表4-5-5每週張貼次數在分享因素、知識分享與承擔特質之差異分析表---------67 表4-5-6分享內容在分享因素、知識分享與承擔特質之差異分析表----------------68 表4-5-7開設社團情形在分享因素、知識分享與承擔特質之差異分析表----------69 表4-6-1假設檢定總表----------------------------------------------------------------------- 70 表4-6-2背景變項差異總整理-------------------------------------------------------------- 74

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