設計團隊能夠被視為一個系統，這個系統由一群彼此互動的因子所構成，而這個系統以某種方式運作試圖在設計流程中達到穩定的發展。本研究的目的是透過系統思考的觀點評量建築設計流程的表現。藉由平衡計分卡的概念，以及描述設計活動相互關係的設計流程模型，發展出一個有系統的評量架構。這個評量架構以兩個不同類型的建築設計團隊作為測試的案例。評量架構能夠揭露妨礙設計流程有效進行的項目。評量的結果能夠幫助設計團隊找到需要改善的策略方向，例如管理時間、改善顧客溝通、建立設計程序、發展知識庫。

Design team can be regarded as a system consisting of a group of elements interacting to each other, in a manner so that the entire system maintains stable development in the design process. The purpose of this research is to assess the performance of architectural design process through the viewpoint of systems thinking. A systemic assessment framework is developed by integrating the concept of balanced scorecard and a design process model that describes inter-relationship of design activities. The assessment framework is tested using two architectural design teams of different sizes as test cases. The assessment reveals blind spots of a team’s design process that hinder its effectiveness. The results of the assessment can assist the design teams to find the strategic decisions to improve, such as time management, customer communication improvement, design procedure establishment, and knowledge base development.

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