組織內的個人知識必須藉由「分享」才能產生綜效，透過「移轉」才能傳遞給需要的員工並有效地執行工作(林東清，2009)。本研究主要目的是透過設計組織知識移轉系統資訊架構的探討建構平台，並從知識接收者的角度出發，發掘設計組織內部知識移轉所需的資訊架構與內容設計，協助設計組織內部專案執行經驗得以順利共享，提升整體知識內涵與價值。
本研究實驗分為兩個階段：(1)前導性研究：透過「資深設計師」的訪談，瞭解設計專案的執行細節與知識移轉要素；(2)實驗驗證：將前階段研究結果與文獻研究整合歸納，設計、建構知識移轉系統，以「便利抽樣」的方式進行驗證實驗。
驗證實驗採2 (規劃經驗) X 3 (資訊架構)雙因子實驗方式。「資訊架構」之變項有三個層級：(a)資訊架構提示隱藏：採「無導覽列」的網頁設計方式，藉由內容中的標題設計提供受測者整體資訊架構的線索；(b)資訊架構完整提示：研究者以網頁導覽列的形式，將整體資訊架構提示設置於頁面最上方；(c)資訊架構部分提示：以收摺的方式，將資訊架構提示收納於選單內，並以「專案整體流程」字樣提示。「規劃經驗」之變項分為兩個層級：(a)「規劃經驗高」：邀請有超過5個以上概念設計專案規劃經驗之設計師做為受測對象；(b)「規劃經驗低」：受測對象為職涯當中規劃低於5個概念設計專案之設計師。透過實驗獲得操作績效、系統使用性與使用者體驗感受之結果。
研究結果如下：(1)目前設計組織在概念設計方面缺乏一套以「設計流程」為架構的知識移轉平台；(2)知識移轉系統的資訊架構需切合設計執行經驗與邏輯，才能協助學習者迅速了解系統的架構脈絡；(3)因所需的學習歷程不同，「資訊架構」與「規劃經驗」，對於知識移轉系統的使用性在「感官」體驗上有顯著影響；(4)以「概念設計流程」為基礎架構的知識移轉平台，能協助學習者提升「思考」、「行動」和「關聯」方面的體驗。

Personal knowledge within the organization must be “shared” to produce synergy, and be “transfered” to provide the employees who need to execute their work effectively (Lin, 2009). Hence, the main purpose of this study is to indentify and construct the information architecture of knowledge transfer system for design organization, and from the perspective of knowledge receivers to explore the information architecture and content design needed for knowledge transfering within the design organization. In the end, provide suggestions and assist the design organizations in smoothly sharing their experience of project execution and improving the whole knowledge connotation and value.
The experiment in this study inclues two stages: (1) Pilot research. It is the interviews of “senior designers” to help understand the execution details and elements of knowledge transfer of design project; (2) Validate experiment. That is, based on the results generated from the first stage together with summaries form relevant literature, designing and constructing a knowledge transfer system for conducting the validate experiment in a "convenient sampling" manner.
The experiment was planned based on a 2 (Planning experience) by 3 (Information architecture) two-way ANOVA design. There are three levels in the independent variable of information achitecture: (1) Hidden represented information architecture. That is a none-navigation-bar webpage design. The main clues of information architecture for user are the title design of the content. (2) Completely represented information architecture. The information architecture was represented as webpage navigation bar, and set in the top of the page. (3) The third is stored in a folding menu with "Project Process" word. Moreover, there are two levels in the independent variable of planning experience: (1) High planning experience. Designers with more than 5 planning experiences of conceptual design project were invited as psrticipants to be tested. (2) Low planning experience. The participants under test were the designers who planned less than five conceptual design projects in the career. Based on the experiement, the results regarding user task performace, questionnaire for system usability scale (SUS) and user experience were obtained.
The resuts of the study are as follows: (1) Currently, the design organization does not have a set of knowledge transfer system which based on information architecture of “design process”, (2) The information architecture of the knowledge transfer system needs to meet the experience and logic of design execution that would assist learners with understanding the architectural context of the system quickly, (3) Given that the difference of learning processes required, the "information architecture" and "planning experience" have a significant impact on the use of the knowledge transfer system in the "sense" experience; (4) The knowledge transfer system based on the "design process" can improve learners’ experience of "think", "act," and "relate".

1.Alavi, M. & Leidner, D. E. (2001). Review: knowledge management and knowledge management systems: conceptual foundations and research issues. MIS Quarterty, 1 (25), 107-136.
2.Andreasen, M. M., Hansen, C. T., & Cash, P. (2015). Conceptual Design: Interpretations, Mindset and Models. Switzerland: Springer. DOI: 10.1007/978-3-319-19839-2
3.Best, S. (2015)。社會科學研究法：資料蒐集與分析 (Understanding and doing successful research: data collection and analysis for the social sciences) (李文政譯)。臺北市：心理。(原作者2012年出版)
4.Benyon, D., Turner, P. & Turner, S. (2009)。人機介面互動式系統設計 (Designing interactive systems: people, activities, context, technologies)(郭學武譯)。臺北市：碁峰資訊。(原作者2005年出版)
5.Boeije, H. (2013)。質性研究方法 (Analysis in Qualitative Research) (張可婷譯)。新北市：韋伯文化國際。(原作者2010年出版)
6.Crawford, M. & Benedetto A. D. (2016)。新產品管理 (New products management, 11e) (黃延聰譯)。臺北市：麥格羅希爾。(原作者2015年出版)
7.Design Management Institute (n. d.). What is Design Management? Retrieved February 28, 2017, from http://dmi.site-ym.com/?What_is_Design_Manag
8.Farr, M. (1965). Design Management. Why Is It Needed Now? Design Journal, 8 (200), 38-39. Retrieved February 28, 2017, from https://vads.ac.uk/diad/article.php?title=200&article=d.200.22
9.Garrett, J. J. (2011). The elements of user experience: user-centered design for the Web and beyond. Berkeley. CA : New Riders.
10.Hidding, G. J. & Catterall, S. M. (1998). Anatomy of a learning organization: turning knowledge into capital at Andersen Consulting. Knowledge and process management, 1 (5), 3-13. John Wiley & Sons Ltd and Cornwallis Emmanuel Ltd. DOI: 10.1002/(SICI)1099-1441(199803)5:1<3::AID-KPM8>3.0.CO;2-O
11.Horn, R. E. (2000). Information design: The emergence of a new profession. In R. Jacobson (Ed), Information design. (pp.15-34). MA: The MIT Press.
12.Johnson, J. (2014)。認知與設計：理解UI設計準則：第2版 (Designing with the mind in mind: Simple guide to understanding user interface design guidelines, Second edition) (張一寧與王軍鋒譯)。北京：人民郵電出版社。(原作者2014年出版)
13.Kelley, T., & Littman, J. (2001). The Art of Innovation: Lessons in Creativity from IDEO, America's Leading Design Firm. New York: Currency.
14.Morville, P., & Rosenfeld, L. (2007)。資訊架構學─網站應用。第三版(Information Architecture for the world wide web, 3e)(陳建勳譯)。台北市：歐萊禮(原作者2006黏出版)
15.Newbery, P. & Farnham, K. (2013). Experience design: a framework for integrating brand, experience, and value. NJ: John Wiley & Sons, Inc.
16.Norman, D. A. (1983). Some observations on Mental Models. In A. L. Stevens, & D. Gentner (Eds). Mental Models. Hillsdale, NJ: Lawrence Erlbaum Associates Inc. 7-14.
17.Norman, D. A. (2013). The design of everyday things. New York: Basic Books.
18.Preece, J., Rogers, Y. & Sharp, H. (2009)。互動設計：跨越人─電腦互動 (Interaction design: beyond human-computer interaction) (陳建雄譯)。臺北市：全華。(原作者2003年出版)
19.Rosenfeld, L., Morville, P., & Arango, J. (2017)。資訊架構學─網站、APP與資訊空間。第四版 (Information architecture for the web and beyon)(蔡明哲與陳書儀譯)。臺北市：碁峰資訊。(原作者2015年出版)
20.Shedroff, N. (2000). Information interaction design: a unified field theory of design. In R. Jacobson (Ed), Information design (pp.267-292). MA: The MIT Press.
21.Topalian A. (1980). The management of design projects. London: Associated Business Press.
22.Weiss, R. S. (1994). Learning from strangers: The art and method of qualitative interview studies. New York: Free Press.
23.Wiig, K. M. (1993). Knowledge Management Foundations: Thinking about Thinking : How People and Organizations Create, Represent and Use Knowledge. TX: Schema press, LTD.
24.王明堂(2011)。問卷法。設計研究方法(第十一章，頁177-197)。臺北縣：全華圖書。
25.王弓(2003)。台灣未來服務業定位之探討：知識密集服務業發展綱領。行政院經濟建設委員會九十一年度委託研究計畫 (編號：(92)014.602)，未出版。
26.史密特(Schmitt, B. H.) (2000)。體驗行銷 (Experiential marketing: how to get customers to sense, feel, think, act, and relate to your company and brand) (王育英、梁曉盈譯)。臺北市：經典傳訊文化。(原作者1999年出版)
27.田子學、田子裕子與橋口寬 (2015)。正在學！實戰20年的日本設計管理學 (デザインマネヅメント) (桑田德譯)。臺北市：原點。(原作者2014年出版)
28.行政院國家發展委員會(2017)。國家發展計劃106至1094年計劃暨106年計劃。
29.伯恩斯(Burns, C.)。關於設計管理的18種觀點。在貝斯特 (Best, K.)編著，管理設計：創意獲利的關鍵競爭力 (Design management) (胡子平、楊彝安、李奇、劉櫻與宮力譯) (頁198)。臺北市：麥浩斯。(原作者2006年出版)
30.狄克森(Dixon, N. M.) (2001)。知識共享型組織：建置、保存、移轉企業知識庫的五種方法 (Common knowledge: how companies thrive by sharing what they know) (李淑華譯)。臺北市：商周出版。(原作者2000年出版)
31.貝斯特(Best, K.)(2008)。管理設計：創意獲利的關鍵競爭力 (Design management) (胡子平、楊彝安、李奇、劉櫻與宮力譯)。臺北市：麥浩斯。(原作者2006年出版)
32.周偉立(2007)。應用認知心理學─人─電腦互動。載於陳烜之(主編)，認知心理學 (509-539頁)。臺北市：五南。
33.林東清(2009)。知識管理＝Knowledge management。台北市：智勝文化。
34.派恩(Pine II, B. J.)、吉摩爾(Gilmore, J. H.) (2013)。體驗經濟時代：人們正在追求更多意義，更多感受 (The experience economy, Updated ed.) (夏業良、魯煒與江麗美譯)。臺北市：經濟新潮社。(原作者2011年出版)
35.納普(Knapp, J.)、澤拉斯基(Zeratsky, J.) 與柯維茲(Kowitz, B.) (2016)。Google創投認證！SPRINT衝刺計畫─Google最實用工作法，5天5步驟迅速解決難題、測試新點子、完成更多工作！(Sprint: how to solve big problems and test new ideas in just 5 days) (許瑞宋譯)。台北市：時報文化。(原作者2016年出版)
36.馬曉雲(2001)。新經濟的運籌管理：知識管理。台北縣：中國生產力中心。
37.張吉成(2000)。教師知識創造能力提升之探究：一個合作行動研究的可行實踐模式。在國立台東師範學院教育研究所編，2000，二○○○行動研究─展望本土教育改革學術研討會論文集(I)(頁279)。
38.張吉成、周談輝與黃文雄(2002)。組織知識創新：企業與學校贏的策略。臺北市：五南。
39.張紹勳(2001)。研究方法。臺中：滄海。
40.野中郁次郎(Ikujiro Nonaka)與竹內弘高(Hirotaka Takeuchi) (1997)。創新求勝：智價企業論 (The knowledge-creating compayn) (楊子江與王美音譯)。台北市；遠流。(原作者1995年出版)
41.陳文龍(2011)。設計管理的美力競界：華人世界最大設計公司浩漢的知識管理學。臺北市：遠流。
42.陳永隆與葉鳳如(2007)。解開KM成功密碼─邁向KM3.0。台北縣：中國生產力。
43.博嘉德默柔塔(Borja de Mozota, B.) (2005)。設計管理 (Design management: using design to build brand value and corporate innovation) (張家瑜譯)。臺北市：六合。(原作者2003年出版)
44.勤業管理顧問公司(Arthur Andersen Business Consulting) (2001)。知識管理推行實務 (ナレッヅマネヅメト) (許史金譯)。臺北市：商周出版。(原作者1999年出版)
45.勤業管理顧問公司(Arthur Andersen Business Consulting) (2000)。知識管理的第一本書 (圖解ナレッジマネジメント) (劉京偉譯)。臺北市：商周出版。(原作者1999年出版)
46.楊清田、黃鈴池與王藍亭(2011)。實驗法。設計研究方法(第十二章，頁201-235)。臺北縣：全華圖書。
47.葉謹睿(2010)。互動設計概論。臺北市：藝術家出版社。
48.廖鵬文與盧康渝(2004)。別讓我的滑鼠變自閉。中和市：數位人資訊股份有限公司
49.劉瑞芬(2006)。設計管理：理論、程序與應用。台北縣：新文京開發。
50.鄧成連(1999)。設計管理：產品設計之組織、溝通與運作＝Design management: organization, communication and operation of product design。臺北市：亞太圖書。
51.戴文坡(Davenport, T. H.) 與普賽克(Prusak, L.) (1999)。知識管理：企業組織如何有效運用知識 (Working knowledge: how organizations manage what they know) (胡瑋珊譯)。臺北市：中國生產力。(原作者1998年出版)