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    A Study of Strategic & Performance Measurement in Enterprise Outscurcing Contact Center
    • Graduate Institute of Management /97/ Master
    • Author: Hui-Fang Chen Advisor: Jen-Wei, Cheng
    • The development of call center started from cost central concept in 1980s to profit orientation in …
    • Clicks: 265Downloads: 0
    • Full text public date This full text is not authorized to be published. (Internet public)
    • Full text public date This full text is not authorized to be published. (National library)

    2

    The Application of Customer Relationship Management in Call Center– An Example of PMC e-Care Center
    • Graduate Institute of Management /93/ Master
    • Author: Li-an Wu Advisor: Wen-Dwo Yang
    • From the early market monopolized by few brands, Taiwan automobile industry has come to an era of f…
    • Clicks: 387Downloads: 1
    • Full text public date 2007/02/09 (Intranet public)
    • Full text public date This full text is not authorized to be published. (Internet public)
    • Full text public date This full text is not authorized to be published. (National library)
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